Pause/Esc Menu Bug

madsauce · January 15

Hmmm this is going to take a bit to unravel, I'm on the case though. I'll be in transit tomorrow(flying home) but will take a look at this tomorrow night (PST). Sorry for the delayed response.

Catalin28 · January 15

I know .it doesnt mater if i open with duble clicking or from launcher.

ferny13 · January 17

Found a way for my game to work. I plug in some gaming headphones before i open the game then it works. I can even unplug them after the game opens. Its a temp solution but it works. Also my headphones are usb one so i haven't tried the audio jack ones.

superantivenom · January 17

So I'm also having the same problem as many people in this particular thread, no sound and a buggy pause menu. Does anyone know what could be causing this to happen? If I remember correctly my game has been like this since the full game release. Also in case it's important I have the steam version of the game.

0x6A7232 · January 18

ferny13 wrote: »

Found a way for my game to work. I plug in some gaming headphones before i open the game then it works. I can even unplug them after the game opens. Its a temp solution but it works. Also my headphones are usb one so i haven't tried the audio jack ones.

Are those USB? Or 3.5mm jack? If it's USB you're plugging in a new sound card basically. If not, you're changing the output of the on-board card.

Possible other ways around the problem, assuming updating the drivers for your sound card and video card (video has on-board audio thanks to HDMI and DisplayPort, so it's also a sound device) drivers doesn't work would be to restart the Windows Audio service.

Catalin28 · January 18

So theres no solve for this problem huh?

ferny13 · January 18

my headphones are usb ones. and i tried restarting the audio service and no change. the game still softlocks. I already updated my onboard drivers.

0x6A7232 · January 19

@madsauce Any ideas?

Lightdevil · January 20

I had some poor lad write to me on discord about this problem,it might be spreading. He also gets stuck after using the ladder back into his lifepod.

superantivenom · January 21

Just wanted to say that I went out and bought USB headphones and now the sound is back. So I can confirm that @ferny13 solution works. My previous headphones were audio jack and they did not work with bringing the sound back.

madsauce · January 21

Chedman wrote: »

0x6A7232 wrote: »

You guys are launching Subnautica from the Epic Games Launcher, right? Not using a shortcut to the .exe or double-clicking the .exe? Apparently the DRM doesn't like it if you don't launch from inside the Epic Games Launcher.

I also got the same issue again. My game was running fine for 2 weeks but pressing tab to open my inventory displays nothing and clicking escape to pause the game softlocks itself.

Also I want to thank you for doing a lot for us

Can you share a screencap of the inventory when it displays nothing?

Do you have any gamepads/joystick/steering wheel attached to your PC?

madsauce · January 21

@Lightdevil @superantivenom @ferny13 I think we're dealing with a few different symptoms. Can you confirm that the issue you had with the game before the USB headphones fixed it? Were you having issues with the game not launching? or were you having issues while in a game where there was no sound and game freezing?

ferny13 · January 21

I just have my headphones and a gaming controller attached to my computer. Both USBs. I also sometimes use my ps4 controller via bluetooth

ferny13 · January 21

No sound and whenever I would got to my inventory or check what some lockers have, it wouldn't show anything in it and I couldn't get out of that screen. I could move up or down but not forward or backwards. When I would go to the menu screen that's it would soft lock. And I couldn't interact with anything.

0x6A7232 · January 22

If you're on PC / Mac, be sure you've disabled any mods temporarily to confirm that it's not an issue caused by a mod. If you disable mods and the issue goes away, then it's a mod issue -- put the mods back one at a time until you find the culprit (although it could be two mods conflicting with each other, hmm). Once you find the mod, contact the mod author to fix it.

If you don't use mods or you've disabled all of them and the problem persists, then we are looking at a game bug.

Just thought I'd throw this out there in case anyone hadn't realized this.

ferny13 · January 22

No mods. I didn't even know there were mods.

0x6A7232 · January 22

ferny13 wrote: »

No mods. I didn't even know there were mods.

Say no more: here (if you're interested in them, once you get your game fixed).

Also, what happens if you manually remove the drivers for your audio device(s), including your graphics card sound, if any, and then re-install them?

ferny13 · January 22

Thanks and same thing.i tried reinstalling them manually, thru windows updates, and device manager. Still no sound and menu soft locks game.

superantivenom · January 22

I was having the exact same problems as ferny13. No sound on game launch, the new game cinematic wouldn't play, when i go into any menu i can no longer leave it (but am still able to move). Plugging in usb headphones fixes all those issues for me. I tried re-installing and updating sound card drivers and they never worked. so far my only fix has been the usb headphones.

Chedman · January 22

madsauce wrote: »

Can you share a screencap of the inventory when it displays nothing?

Do you have any gamepads/joystick/steering wheel attached to your PC?

The issue was fixed for me a reason I don't know exactly. I went into nvidia drivers downloads and downloaded some drivers. I don't have a screenshot, but I do remember the entire inventory looked like the regular inventory background with no visible slots.

madsauce · January 25

Thank you for the feedback everyone.

Catalin28 · January 26

Hey .This problem willl apear in below zero?or its just on subnautica?thx

Chedman · January 26

It happened again, but here is my inventory

@madsauce

Chedman · January 27

For me, if I restart my computer, it works fine until another app uses audio. If that happens, then I have to restart my computer.

Catalin28 · January 28

Hey .This problem willl apear in below zero?or its just on subnautica?thx plz respond

0x6A7232 · January 28

Chedman wrote: »

For me, if I restart my computer, it works fine until another app uses audio. If that happens, then I have to restart my computer.

That sounds like something you could fix by changing the exclusive settings here (or updating your audio drivers):

Chedman · January 29

0x6A7232 wrote: »

Chedman wrote: »

For me, if I restart my computer, it works fine until another app uses audio. If that happens, then I have to restart my computer.

That sounds like something you could fix by changing the exclusive settings here (or updating your audio drivers):

I don't even have that.

Schlizer · January 29

Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.

drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled

Chedman · January 29

Schlizer wrote: »

Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.

drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled

Try restarting your computer. Immediately start Subnautica. That worked for me.

ferny13 · January 29

Schlizer wrote: »

Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.

drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled

Or you can try USB headphones. That worked for me. It's a temp solution this they work on it.

Pause/Esc Menu Bug

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