madsauceSan FranciscoMembers, Super Administrators, Forum Admins, Reinforced - Shadow, Subnautica Developer, Subnautica PT LeadJoin Date: 2013-06-02Member: 185442Posts: 147admin
Hmmm this is going to take a bit to unravel, I'm on the case though. I'll be in transit tomorrow(flying home) but will take a look at this tomorrow night (PST). Sorry for the delayed response.
ferny13TexasMembersJoin Date: 2019-01-02Member: 247835Posts: 16Advanced user
Found a way for my game to work. I plug in some gaming headphones before i open the game then it works. I can even unplug them after the game opens. Its a temp solution but it works. Also my headphones are usb one so i haven't tried the audio jack ones.
superantivenomMembersJoin Date: 2019-01-17Member: 248900Posts: 3Fully active user
So I'm also having the same problem as many people in this particular thread, no sound and a buggy pause menu. Does anyone know what could be causing this to happen? If I remember correctly my game has been like this since the full game release. Also in case it's important I have the steam version of the game.
Found a way for my game to work. I plug in some gaming headphones before i open the game then it works. I can even unplug them after the game opens. Its a temp solution but it works. Also my headphones are usb one so i haven't tried the audio jack ones.
Are those USB? Or 3.5mm jack? If it's USB you're plugging in a new sound card basically. If not, you're changing the output of the on-board card.
Possible other ways around the problem, assuming updating the drivers for your sound card and video card (video has on-board audio thanks to HDMI and DisplayPort, so it's also a sound device) drivers doesn't work would be to restart the Windows Audio service.
superantivenomMembersJoin Date: 2019-01-17Member: 248900Posts: 3Fully active user
Just wanted to say that I went out and bought USB headphones and now the sound is back. So I can confirm that @ferny13 solution works. My previous headphones were audio jack and they did not work with bringing the sound back.
You guys are launching Subnautica from the Epic Games Launcher, right? Not using a shortcut to the .exe or double-clicking the .exe? Apparently the DRM doesn't like it if you don't launch from inside the Epic Games Launcher.
I also got the same issue again. My game was running fine for 2 weeks but pressing tab to open my inventory displays nothing and clicking escape to pause the game softlocks itself.
Also I want to thank you for doing a lot for us
Can you share a screencap of the inventory when it displays nothing?
Do you have any gamepads/joystick/steering wheel attached to your PC?
madsauceSan FranciscoMembers, Super Administrators, Forum Admins, Reinforced - Shadow, Subnautica Developer, Subnautica PT LeadJoin Date: 2013-06-02Member: 185442Posts: 147admin
@Lightdevil@superantivenom@ferny13 I think we're dealing with a few different symptoms. Can you confirm that the issue you had with the game before the USB headphones fixed it? Were you having issues with the game not launching? or were you having issues while in a game where there was no sound and game freezing?
ferny13TexasMembersJoin Date: 2019-01-02Member: 247835Posts: 16Advanced user
No sound and whenever I would got to my inventory or check what some lockers have, it wouldn't show anything in it and I couldn't get out of that screen. I could move up or down but not forward or backwards. When I would go to the menu screen that's it would soft lock. And I couldn't interact with anything.
0x6A7232USMembersJoin Date: 2016-10-06Member: 222906Posts: 5,262Advanced user
If you're on PC / Mac, be sure you've disabled any mods temporarily to confirm that it's not an issue caused by a mod. If you disable mods and the issue goes away, then it's a mod issue -- put the mods back one at a time until you find the culprit (although it could be two mods conflicting with each other, hmm). Once you find the mod, contact the mod author to fix it.
If you don't use mods or you've disabled all of them and the problem persists, then we are looking at a game bug.
Just thought I'd throw this out there in case anyone hadn't realized this.
superantivenomMembersJoin Date: 2019-01-17Member: 248900Posts: 3Fully active user
I was having the exact same problems as ferny13. No sound on game launch, the new game cinematic wouldn't play, when i go into any menu i can no longer leave it (but am still able to move). Plugging in usb headphones fixes all those issues for me. I tried re-installing and updating sound card drivers and they never worked. so far my only fix has been the usb headphones.
Can you share a screencap of the inventory when it displays nothing?
Do you have any gamepads/joystick/steering wheel attached to your PC?
The issue was fixed for me a reason I don't know exactly. I went into nvidia drivers downloads and downloaded some drivers. I don't have a screenshot, but I do remember the entire inventory looked like the regular inventory background with no visible slots.
SchlizerMembersJoin Date: 2019-01-29Member: 249612Posts: 2Fully active user
edited January 2019
Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.
drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled
Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.
drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled
Try restarting your computer. Immediately start Subnautica. That worked for me.
Hello, i bought the game yesterday and got the same problems. NO SOUND and after i start a game, the game is buggy when i try to get back to my base and i stuck when i use ESC. Cant close the MENU or do something else. Only alt+F4 close the game. My sound is the same settings like cheddmans. What is that early access? I mean i cant play a game that i bought. so ESC MENU bug and a bug when i try to get back in my base i stuck in the ladder + no Sound + empty inventory. 4 bugs in 1 Minute gameplay. Never saw such issues in a game before.
drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled
Or you can try USB headphones. That worked for me. It's a temp solution this they work on it.
Comments
Are those USB? Or 3.5mm jack? If it's USB you're plugging in a new sound card basically. If not, you're changing the output of the on-board card.
Possible other ways around the problem, assuming updating the drivers for your sound card and video card (video has on-board audio thanks to HDMI and DisplayPort, so it's also a sound device) drivers doesn't work would be to restart the Windows Audio service.
Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive | Solve options not saving or black screens by deleting options file | Possible workaround for Pause / Menu Bug | Rescue a trapped Seamoth / PRAWN
Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | SuspensionRailway's Modding Emporium ↔ Categorized list of mods, including 1st playthrough-friendly ← Hey, look, mods! → ReShade mods ↔ Subnautica NexusMods
Humans don't crush at the depths you might think
Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
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Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive | Solve options not saving or black screens by deleting options file | Possible workaround for Pause / Menu Bug | Rescue a trapped Seamoth / PRAWN
Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | SuspensionRailway's Modding Emporium ↔ Categorized list of mods, including 1st playthrough-friendly ← Hey, look, mods! → ReShade mods ↔ Subnautica NexusMods
Humans don't crush at the depths you might think
Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
Forum BBCode Rainbow text generator
Can you share a screencap of the inventory when it displays nothing?
Do you have any gamepads/joystick/steering wheel attached to your PC?
If you don't use mods or you've disabled all of them and the problem persists, then we are looking at a game bug.
Just thought I'd throw this out there in case anyone hadn't realized this.
Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive | Solve options not saving or black screens by deleting options file | Possible workaround for Pause / Menu Bug | Rescue a trapped Seamoth / PRAWN
Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | SuspensionRailway's Modding Emporium ↔ Categorized list of mods, including 1st playthrough-friendly ← Hey, look, mods! → ReShade mods ↔ Subnautica NexusMods
Humans don't crush at the depths you might think
Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
Forum BBCode Rainbow text generator
Say no more: here (if you're interested in them, once you get your game fixed).
Also, what happens if you manually remove the drivers for your audio device(s), including your graphics card sound, if any, and then re-install them?
Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive | Solve options not saving or black screens by deleting options file | Possible workaround for Pause / Menu Bug | Rescue a trapped Seamoth / PRAWN
Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | SuspensionRailway's Modding Emporium ↔ Categorized list of mods, including 1st playthrough-friendly ← Hey, look, mods! → ReShade mods ↔ Subnautica NexusMods
Humans don't crush at the depths you might think
Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
Forum BBCode Rainbow text generator
The issue was fixed for me a reason I don't know exactly. I went into nvidia drivers downloads and downloaded some drivers. I don't have a screenshot, but I do remember the entire inventory looked like the regular inventory background with no visible slots.
@madsauce
That sounds like something you could fix by changing the exclusive settings here (or updating your audio drivers):
Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive | Solve options not saving or black screens by deleting options file | Possible workaround for Pause / Menu Bug | Rescue a trapped Seamoth / PRAWN
Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | SuspensionRailway's Modding Emporium ↔ Categorized list of mods, including 1st playthrough-friendly ← Hey, look, mods! → ReShade mods ↔ Subnautica NexusMods
Humans don't crush at the depths you might think
Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
Forum BBCode Rainbow text generator
drivers are up to date, ive tryed reinstall, also tryed properties (beta change to experimental)
settings, win 10
mainboard - asus x299xe gaming
cpu - i7 7820x
ram - 32gb corsair vengeance rgb
gpu - evga 1080 ti (watercooled)
complete system is custom watercooled
Try restarting your computer. Immediately start Subnautica. That worked for me.
Or you can try USB headphones. That worked for me. It's a temp solution this they work on it.