Sync error 0x83860012

LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
I just upgraded to a one x and have been really looking forward to checking out the performance increase on subnautica.
However, the game save will not sync to my new one x. As the title says, I get the error code: 0x83860012. I've reinstalled the game 3x (once on a network xfer from my original Xbox), deleted/reloaded my profile, done hard resets, and even factory resets (keeping saves/data and also without). Nothing seems to work. I have an external drive being delivered tomorrow, so I'm going to try copying the game data from my original Xbox and transferring it to the new one x. But, is anyone else getting this error code? Anyone know of solutions? Right after xmas there must be dozens of us. Dozens!

Comments

  • maytrixmaytrix USA Join Date: 2018-12-11 Member: 245483Members Posts: 19 Advanced user
    I had an issue syncing the other night. I fully powered off the xbox (hold in power button until it shuts down) and rebooted and it then worked.
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    I've tried that a few times with no success, unfortunately. Was it not syncing your game TO the cloud or FROM the cloud? My issue is trying to retrieve the save game from the cloud
  • maytrixmaytrix USA Join Date: 2018-12-11 Member: 245483Members Posts: 19 Advanced user
    Mine was syncing from the cloud. I switched the console I was playing on and got the error. Did the full power off and back on and it worked.
  • RboxRbox Belgium Join Date: 2018-03-17 Member: 239227Members Posts: 82 Advanced user
    syncing issues are a M$ problem. It's not Subnautica this time. Although I have no other game that takes soooooo loooooong to sync. M$ always tell to do a hard reset = pull out power cord. And it works 99%.
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    Full power off and unplugging hasn't worked either. And yeah, this is on microsoft's end, but SN is the only game that won't sync cloud saves
  • madsaucemadsauce San Francisco Join Date: 2013-06-02 Member: 185442Members, Reinforced - Shadow, Subnautica Developer, Subnautica PT Lead Posts: 88 Advanced user
    It doesn't matter if its a Microsoft issue or ours, we want you to be able to enjoy your game. From what I read on Microsoft's forums and from our experience you might be having issues because the network connection is not solid enough. Assuming you have reliable/fast internet could you try a wired network connection and see if that solves the issue? I'm also looking into manual options for pulling down a single save game at a time and see if that will help. Hopefully the worst case scenario of transferring the local saves from your other Xbox should also work, have you considered doing a network transfer using a network cable? I've done this in the past and it is not as fast as a harddrive but could save you time of waiting for it to ship to you?
    Here is a Windowscentral article that might help https://www.windowscentral.com/xbox-one-network-transfer
    Near Lethal Damage
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    I use a wired connection for my Xbox and so far all of my save games for other titles have no issue syncing. I also tried a network transfer 2x before buying an external drive. However, as far as I can tell, both methods of transfer only move/copy game data, not the game saves. Its just curious that SN is the only game I've found to be affected by this issue. I'd love to recover my game save, but it'll take more than this to keep me from enjoying the game. SN has been my favorite sandbox survival game since starting it.
  • PlusMangoPlusMango Join Date: 2019-01-13 Member: 248648Members Posts: 1 Fully active user
    Hello I'm having the same issue, although for seemingly no reason. Didn't change devices, hardware or internet, but I am receiving the 0x83860012 error. I have tried hard reset, re-installing, etc.
    I purchased the game and immediately put a ton of time into it (I loved it), but I'm really not interested in starting over at this point and especially don't want to start a new one if I don't have full confidence in the save feature moving forward (would suck to lose it again).
    Obviously would love to resolve the issue and resume playing what I was fully enjoying, but kind of feel like I didn't get $30 worth of product if not, does that make sense?
    Thanks.
  • madsaucemadsauce San Francisco Join Date: 2013-06-02 Member: 185442Members, Reinforced - Shadow, Subnautica Developer, Subnautica PT Lead Posts: 88 Advanced user
    @PlusMango are you having trouble bringing your saved game from your Xbox to another Xbox? This issue shouldn't be affecting your game saving locally to your machine(this would be a different issue/concern). Is your profile signed into multiple Xbox machines? I'm wondering why it is trying to sync each time you launch the game, any more details would be appreciated.
    Near Lethal Damage
  • madsaucemadsauce San Francisco Join Date: 2013-06-02 Member: 185442Members, Reinforced - Shadow, Subnautica Developer, Subnautica PT Lead Posts: 88 Advanced user
    LaRana wrote: »
    I use a wired connection for my Xbox and so far all of my save games for other titles have no issue syncing. I also tried a network transfer 2x before buying an external drive. However, as far as I can tell, both methods of transfer only move/copy game data, not the game saves. Its just curious that SN is the only game I've found to be affected by this issue. I'd love to recover my game save, but it'll take more than this to keep me from enjoying the game. SN has been my favorite sandbox survival game since starting it.

    Did you have any luck pulling down your save games/transferring them in the end? Thank you for the kind words, we're very sorry for this trouble.
    Near Lethal Damage
  • Insidious93Insidious93 US Join Date: 2019-01-29 Member: 249584Members Posts: 2 Fully active user
    I’m also having this issue now, and it’s only Subnautica having the issue. I sometimes bounce between living room and bedroom, and tonight it stopped syncing. I’ll do some more testing tomorrow, but also wanted to inform you it’s not isolated. Under the post on Xbox where the most recent patch was announced others described something similar.
  • TORminator77TORminator77 Grand Rapids MI Join Date: 2019-01-30 Member: 249681Members Posts: 1 Fully active user
    I've had the same issue with the game not syncing. I did a console reset for another reason and after the reset (with saving the games) this game is the only one that won't sync. Now when I go into the game the sync never completes and it tries to sync everytime I run the game. I only have the option of running the game offline. I called xbox support and after all their suggestions, they asked that I reach out to unknownworlds to see if they can correct the fame file or if there is an outage on their server.
  • Insidious93Insidious93 US Join Date: 2019-01-29 Member: 249584Members Posts: 2 Fully active user
    edited February 7
    Yeah I’ve had no luck with this, and I’m guessing I’ll have to write it up as a feature not a bug at this time. Kinda suck cause I’m soon to have surgery and chilling in the bedroom was one of my plans with this game. I have no intentions of swapping around consoles to play a single game. Maybe some time down the road the devs can take a short break off Below Zero and come fix their first titles annoying issues.
  • gmv312gmv312 Join Date: 2019-02-08 Member: 250647Members Posts: 5 Fully active user
    Im having issues with syncing my save games. I have been playing on hardcore, made it down to primary containment facility saved and quit to take a break before entering, and when I tried to load game again, it tried to sync data and fails every time, so I can no longer play the game except Offline mode, which I would have to start a new game again. Please help, i dont want to lose my hardcore save
  • glhadiatorglhadiator Join Date: 2019-01-24 Member: 249266Members Posts: 1 Fully active user
    I've been experiencing the same issues as posted since I started playing two months ago.

    I played for about thirty hours when I started. Game glitched and I got the sync error when trying to go back to my save. I was unsuccessful and lost that game session.

    I bought another console before Xmas so I could put a console in my study. The older one was cluttered so I wiped it clean and moved it to the study. I decided to place SN on this console and play on it.

    The game has glitched (graphics/rendering) a few times. I have had the sync error about seven times now. Sometimes from a cold startup, sometimes when I quit for a short and come back. Each time I remove the disc and do a restart on the console. Not a big deal since it is the only game on it.

    I also noticed that if I pause the game and come back after awhile (walk the dogs) the game glitches!

    Playing for over two hundred hours now. I have been able to load my last save successfully every time!

    >
    Things I am doing (or not doing):

    I only have one game on the console. (I realize this is not normal)

    I save before leaving a base each time.

    I only save game in a base.

    I have built five bases and numerous pit stops.

    Each base contains approximately 20 lockers filled with resources. (I like to build stuff)

    I have never played it offline.

    I never leave the game paused for more than five minutes.

    Any error or glitch is followed by a console restart.
    >

    I love this game despite any errors or glitches. I hope that my providing this info will help others that also love the game and want to play without losing invested hours.

    At first I suspected the problem was with the servers or with Microsoft on their end. I'm not so sure of that assessment any more.
  • gmv312gmv312 Join Date: 2019-02-08 Member: 250647Members Posts: 5 Fully active user
    I am 100% sure this is a bug on SN end, I have been playing the game since it realesed on xbox in game preview. I love this game a lot, 1 of my favorites, but this is the only time I have not been able to fix a sync issue for SN. I have been through every step to fix, including factory reset on console, multiple times (everyday since it happened lol). Until it is fixed on SN end unfortunately we are doomed to play offline😭
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