Sync error 0x83860012

LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
I just upgraded to a one x and have been really looking forward to checking out the performance increase on subnautica.
However, the game save will not sync to my new one x. As the title says, I get the error code: 0x83860012. I've reinstalled the game 3x (once on a network xfer from my original Xbox), deleted/reloaded my profile, done hard resets, and even factory resets (keeping saves/data and also without). Nothing seems to work. I have an external drive being delivered tomorrow, so I'm going to try copying the game data from my original Xbox and transferring it to the new one x. But, is anyone else getting this error code? Anyone know of solutions? Right after xmas there must be dozens of us. Dozens!

Comments

  • maytrixmaytrix USA Join Date: 2018-12-11 Member: 245483Members Posts: 19 Advanced user
    I had an issue syncing the other night. I fully powered off the xbox (hold in power button until it shuts down) and rebooted and it then worked.
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    I've tried that a few times with no success, unfortunately. Was it not syncing your game TO the cloud or FROM the cloud? My issue is trying to retrieve the save game from the cloud
  • maytrixmaytrix USA Join Date: 2018-12-11 Member: 245483Members Posts: 19 Advanced user
    Mine was syncing from the cloud. I switched the console I was playing on and got the error. Did the full power off and back on and it worked.
  • RboxRbox Belgium Join Date: 2018-03-17 Member: 239227Members Posts: 82 Advanced user
    syncing issues are a M$ problem. It's not Subnautica this time. Although I have no other game that takes soooooo loooooong to sync. M$ always tell to do a hard reset = pull out power cord. And it works 99%.
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    Full power off and unplugging hasn't worked either. And yeah, this is on microsoft's end, but SN is the only game that won't sync cloud saves
  • madsaucemadsauce San Francisco Join Date: 2013-06-02 Member: 185442Members, Reinforced - Shadow, Subnautica Developer, Subnautica PT Lead Posts: 66 Advanced user
    It doesn't matter if its a Microsoft issue or ours, we want you to be able to enjoy your game. From what I read on Microsoft's forums and from our experience you might be having issues because the network connection is not solid enough. Assuming you have reliable/fast internet could you try a wired network connection and see if that solves the issue? I'm also looking into manual options for pulling down a single save game at a time and see if that will help. Hopefully the worst case scenario of transferring the local saves from your other Xbox should also work, have you considered doing a network transfer using a network cable? I've done this in the past and it is not as fast as a harddrive but could save you time of waiting for it to ship to you?
    Here is a Windowscentral article that might help https://www.windowscentral.com/xbox-one-network-transfer
    Near Lethal Damage
  • LaRanaLaRana US Join Date: 2018-12-28 Member: 247453Members Posts: 5 Fully active user
    I use a wired connection for my Xbox and so far all of my save games for other titles have no issue syncing. I also tried a network transfer 2x before buying an external drive. However, as far as I can tell, both methods of transfer only move/copy game data, not the game saves. Its just curious that SN is the only game I've found to be affected by this issue. I'd love to recover my game save, but it'll take more than this to keep me from enjoying the game. SN has been my favorite sandbox survival game since starting it.
  • PlusMangoPlusMango Join Date: 2019-01-13 Member: 248648Members Posts: 1 Fully active user
    Hello I'm having the same issue, although for seemingly no reason. Didn't change devices, hardware or internet, but I am receiving the 0x83860012 error. I have tried hard reset, re-installing, etc.
    I purchased the game and immediately put a ton of time into it (I loved it), but I'm really not interested in starting over at this point and especially don't want to start a new one if I don't have full confidence in the save feature moving forward (would suck to lose it again).
    Obviously would love to resolve the issue and resume playing what I was fully enjoying, but kind of feel like I didn't get $30 worth of product if not, does that make sense?
    Thanks.
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