IronHorseDeveloper, QA Manager, Technical Support & contributorJoin Date: 2010-05-08Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
edited April 2013
So!
Good news for those still getting this.
No longer do you have to try and use windows' task manager to capture a large dump file that may potentially be useless. Instead:
When NS2 crashes do not close any windows or popups or dialogs. /do not close ns2 or this wont work.
Navigate to your NS2 install folder and run Techsupport.exe.
Now follow the instructions.
This will create a dump file thats way more useful than window's and is an easy way to find the source of the crash!
Thanks!
KasharicHull, EnglandJoin Date: 2013-03-27Member: 184473Members, Forum Admins, NS2 Playtester, NS2 Map Tester, NS2 Community Developer
Unfortunately while C++ error is open I am unable to open ANY folder. it effectively renders my computer useless until I close the error pop-up (which in turn closes NS2). I will try having the folder containing Techsupport.exe open while I play to see if i can run the exe when i next crash. I'll update with details of outcome later
DC_DarklingJoin Date: 2003-07-10Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
@kasharic
try the following to force use of your computer.
* running in windowed mode
* more alt+tab
*alt+L (will lock the computer, but many times when you unlock, focus is not on the game executable)
* have program open before hand as you stated
* alt+l+ login another user. (unsure if the techsupport recognises the right one then)
KasharicHull, EnglandJoin Date: 2013-03-27Member: 184473Members, Forum Admins, NS2 Playtester, NS2 Map Tester, NS2 Community Developer
After playing for 5 hours straight I didn't get a single DC/crash... it may have been a one off... I will keep an eye on it and try everything suggested if I crash again.
Same here, only 1 event that completely locked up my system (a few days back), playing on Tram.
No idea what caused it...but I do know that ALLOT of fighting was going on at the same time, with on top of that - me as skulk, accelerating at a rediculous speed.
System locked up during my leap forwards.
Might have been a combination of lag and sound, that proved to be to much?
Edit: that does not contain a dump.
If it wasn't clear above (ill edit it to make it more clear) like making any dump file for any program, you must run techsupport.exe while ns2 is still open (or hung)
So if it closed completely, running tech support exe wouldn't produce it.
Is this what happened for you?
KasharicHull, EnglandJoin Date: 2013-03-27Member: 184473Members, Forum Admins, NS2 Playtester, NS2 Map Tester, NS2 Community Developer
NS2 was still running and the C++ error pop-up was still up too... although, my steam decided to stop me from playing around 20 minutes ago to apply a patch... I'm thinking I've been playing without updating... will get back to you with that.
Quick off-topic question, prior to me patching I was getting server lists of over 500... i'm now getting less than 100... any reason for this? :S
KasharicHull, EnglandJoin Date: 2013-03-27Member: 184473Members, Forum Admins, NS2 Playtester, NS2 Map Tester, NS2 Community Developer
Just had another crash, tried the tech-support.exe again, still didn't get a crash dump from it... tried navigating to the taskmanager 32-bit via your previous instructions to create a crash dump myself and it says It can't perform the action because i don't have the right access, tried through task manager the normal way for me (CTRL+SHIFT+ESC) can't create dump file. but creating crash dumps works fine on every other program :S
any idea how I can go about sorting this so I can be of use?
KasharicHull, EnglandJoin Date: 2013-03-27Member: 184473Members, Forum Admins, NS2 Playtester, NS2 Map Tester, NS2 Community Developer
Thats the thing, I am running as admin... in every way I can (as far as I'm aware)
If i find a way to get it working I'll post next time I crash, if not I'll refrain from posting to try and keep clutter in this thread down
Comments
Nah within this week maybe.
http://steamcommunity.com/app/4920/discussions/0/810920513847769574/#c810920962499998627
Just please don't tell us Valve time!
NS2 on Facebook
Good news for those still getting this.
No longer do you have to try and use windows' task manager to capture a large dump file that may potentially be useless. Instead:
When NS2 crashes do not close any windows or popups or dialogs. /do not close ns2 or this wont work.
Navigate to your NS2 install folder and run Techsupport.exe.
Now follow the instructions.
This will create a dump file thats way more useful than window's and is an easy way to find the source of the crash!
Thanks!
try the following to force use of your computer.
* running in windowed mode
* more alt+tab
*alt+L (will lock the computer, but many times when you unlock, focus is not on the game executable)
* have program open before hand as you stated
* alt+l+ login another user. (unsure if the techsupport recognises the right one then)
3-4 crashes per session down to 0 crashes per session.
No idea what caused it...but I do know that ALLOT of fighting was going on at the same time, with on top of that - me as skulk, accelerating at a rediculous speed.
System locked up during my leap forwards.
Might have been a combination of lag and sound, that proved to be to much?
Edit: that does not contain a dump.
If it wasn't clear above (ill edit it to make it more clear) like making any dump file for any program, you must run techsupport.exe while ns2 is still open (or hung)
So if it closed completely, running tech support exe wouldn't produce it.
Is this what happened for you?
Quick off-topic question, prior to me patching I was getting server lists of over 500... i'm now getting less than 100... any reason for this? :S
Yeah it's back, just crashed, ran the tech support tool, saved the zip, will upload now.
EDIT: Lol'd at the dmp file being in a folder called "minidump".
EDIT 2: tech_support.zip
any idea how I can go about sorting this so I can be of use?
If i find a way to get it working I'll post next time I crash, if not I'll refrain from posting to try and keep clutter in this thread down