Frequent, random crashes

124»

Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members Posts: 4,840 Advanced user
    Well, I need to experiment some more still... but it looks like the issue may be solved. I just played for about an hour with no issues whatsoever.

    Found a video that showed where to find the crash dump files (C:/Windows/Minidump/) and how to analyze them via an online dmp file analyzer. That led me to checking for a bad "atikmpag.sys" file in the System32/drivers folder. Turns out, the file wasn't bad... it was completely missing. Copied it over from the latest version in the appropriate AMD folder and voila! I'm guessing the file didn't get installed with one of the many updates and that's why we just suddenly started having trouble. I'll mark this thread SOLVED as soon as I'm sure this did the trick. As unpredictable as the crashes are it may take a few days to be fully confident in the solution. But I'm actually optimistic for once. I'll also post links to the info I used to find this out since the actual solution may be somewhat different for others.

    This must be why they recommend DDU if you can't get graphics related programs running right (DDU completely nukes GPU drivers, allowing for a clean install).
    UWE Community guidelines | Guide to play in VR with Google Cardboard or Gear | Increase Subnautica view distance | Useful info to post with error reports | Recovery of corrupted saved games
    Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive
    Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
    Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | Subnautica mods - Hey look! Mods! | ReShade mods | Humans don't crush at the depths you might think
    Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
  • SouthernGorillaSouthernGorilla United States Join Date: 2017-07-26 Member: 232057Members Posts: 147 Advanced user
    0x6A7232 wrote: »
    This must be why they recommend DDU if you can't get graphics related programs running right (DDU completely nukes GPU drivers, allowing for a clean install).
    I've used DDU several times without noting any difference in performance. I don't see how it would help here, assuming this file is the problem, since this is a case of something not being installed at all rather than an older version lingering around.

    I did get another crash, this time from a missing "atikmdag.sys" file that I should have checked when I added the "atikmpag.sys" file. There's been another Radeon update and some Windows update as well. Just not feeling like gaming at the moment, so haven't tested everything out. Did let my wife explore the new update though. We swam around for a good little bit, watched some Hulu for a while, and had no trouble with any of it. So here's hoping. Still intend to build a new rig when tax time rolls around. But solving this issue may help somebody else, so I'm continuing to pursue it for educational purposes.

  • SouthernGorillaSouthernGorilla United States Join Date: 2017-07-26 Member: 232057Members Posts: 147 Advanced user
    Well, I'm making progress. Wife had another crash and I found a new program I could download that checks all the logs in the Minidump folder and gives a chart with a ton of useful information. That showed me that most of the crashes have been due to Windows issues, not AMD issues. And quite a few of them have been due to "watchdog.sys". So now I just need to figure out how to repair that. The bad news is that the little bit of research I've done leans towards it being a compatibility issue between W10 and my coal-powered motherboard. It may be that my BIOS just isn't going to play nice with the latest version of Windows.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members Posts: 4,840 Advanced user
    Well, I'm making progress. Wife had another crash and I found a new program I could download that checks all the logs in the Minidump folder and gives a chart with a ton of useful information. That showed me that most of the crashes have been due to Windows issues, not AMD issues. And quite a few of them have been due to "watchdog.sys". So now I just need to figure out how to repair that. The bad news is that the little bit of research I've done leans towards it being a compatibility issue between W10 and my coal-powered motherboard. It may be that my BIOS just isn't going to play nice with the latest version of Windows.

    Win + X + A
    chkdsk c: /f
    

    That's just to be sure you're doing the following steps from a healthy filesystem.. you might have to restart to do chkdsk, if that's the case, then Do Win+X+A after the restart and continue:
    dism /online /cleanup-image /restorehealth
    

    then after that's done,
    sfc /scannow
    
    UWE Community guidelines | Guide to play in VR with Google Cardboard or Gear | Increase Subnautica view distance | Useful info to post with error reports | Recovery of corrupted saved games
    Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive
    Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
    Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | Subnautica mods - Hey look! Mods! | ReShade mods | Humans don't crush at the depths you might think
    Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
  • SouthernGorillaSouthernGorilla United States Join Date: 2017-07-26 Member: 232057Members Posts: 147 Advanced user
    Just wanted to update this thread in case anybody with similar issues happened to be reading it. I am cautiously optimistic that I have resolved the problem. I spent quite a few hours yesterday playing a different game and had no crashes.

    I think it may have been several small problems acting together:

    1) The PCIe GBE Family Controller driver was out of date. It wasn't as simple to track down as it should have been. But Realtek has a newer version available in a zip from its Downloads page. Hopefully, the new rt604x64.sys driver helps.

    2) The drive was overstuffed. We had just 3 GB empty on a 250 GB SSD. I reconnected the hard drive and moved all our storage (Downloads, Documents, Videos, etc) to it. Freed up about 60 GB on the SSD.

    3) Moved the fan on the CPU cooler. Out of the box, the fan was trying to pull air into the case rather than pushing it out. It probably wouldn't have made a difference except that this meant it was fighting the natural convection current of the hot air trying to rise out of the case. I never saw any thermal issues in any of the testing I did. I really doubt this made a huge impact. But every little bit helps when you're on the edge of stability.

    So that's a few things others might want to check if they get random BSOD crashes while playing. We'll see how much of a difference it's really made.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members Posts: 4,840 Advanced user
    edited July 24
    Yeah, you want to keep about 15% space free on an SSD, and certain types of personal storage (pretty much anything document, audio, or video related) doesn't really benefit from SSD speed because it's either small to begin with (documents) or streams at a fixed rate to play back (audio / video). Programs / OS / swap space (virtual memory) are the main thing that benefits. Unless you're running a media server to multiple clients at a time.
    UWE Community guidelines | Guide to play in VR with Google Cardboard or Gear | Increase Subnautica view distance | Useful info to post with error reports | Recovery of corrupted saved games
    Crashing, lag problems? Or maybe your old save didn't get the latest update? Upload your saved game folder to help the devs troubleshoot, then try clearing your cache directories | Automatic Cache cleaning tool here | How to use the Debug Console | How to play any version of Subnautica using Steam | Tips for Subnautica beginners | Why can't the devs "just fix it"? - a modding session for you to educate yourself with Want more frames? Try adding this to your launch options: -window-mode exclusive
    Slow loading / textures popping in? Try moving Subnautica to an SSD | How to switch Subnautica to Experimental mode (clear cache afterwards) | How to run chkdsk on your drive | How to verify integrity of your game cache (in the "Installation" section) | Blue screens or computer freezing up? Try this fix (updates a corrupted DX10 compatibility file in the graphics driver that sometimes doesn't get updated)
    Subnautica launches in a tiny window? Use Task Manager to Maximize it (Thanks FlippingPower) | How to place your Moonpool so it connects correctly (includes diagrams) | Want to hang out with fellow players and the devs? Subnautica Discord server ← swing on by! | Subnautica mods - Hey look! Mods! | ReShade mods | Humans don't crush at the depths you might think
    Joystick problems? | Xpadder | UJR / vJoy | JoyToKey | Get detailed info for troubleshooting: CPU-Z | GPU-Z | HWiNFO64 | Speccy | Pastebin | Recover the data on your crashed hard disk! | I'm a Total Geek
  • AnomalyDetectedAnomalyDetected Alterra Housing District: Planet Vicaron Join Date: 2017-04-19 Member: 229741Members Posts: 601 Advanced user
    Tip for everyone here.

    Always install games to a separate, built-in (OR EXTERNAL) drive. Filling up another drive means your main OS drive still has space to run properly.

    Something I've learned from experience.
    ================Anomaly================
    "Life is a game,
    which the universe plays with itself."

    Well said, Jochi Khasar. Well said.
    ================Anomaly================
  • petteyg359petteyg359 Join Date: 2012-09-08 Member: 158595Members, Reinforced - Shadow, WC 2013 - Shadow Posts: 6 Fully active user
    edited September 9
    Here I am wanting to play the game again (I played it start-to-finish shortly after release with not a single crash), and I can't get more than 10 minutes in if I'm lucky before I get the darn d3d11.dll access violation, and nobody on the entire internet has a proven cause and workaround or solution to the issue :( I just want to play the game again :cry:

    Does any of the multitude of threads about this issue actually have a proven solution, or are they all random combinations of randomness and pure luck?
  • SouthernGorillaSouthernGorilla United States Join Date: 2017-07-26 Member: 232057Members Posts: 147 Advanced user
    petteyg359 wrote: »
    Here I am wanting to play the game again (I played it start-to-finish shortly after release with not a single crash), and I can't get more than 10 minutes in if I'm lucky before I get the darn d3d11.dll access violation, and nobody on the entire internet has a proven cause and workaround or solution to the issue :( I just want to play the game again :cry:

    Does any of the multitude of threads about this issue actually have a proven solution, or are they all random combinations of randomness and pure luck?

    Mostly random. My issue is almost certainly due to the age of my system. Whatever workarounds I come up with aren't likely to help anybody with a rig less than 10 years old.

    For what it's worth, even with clearing up space on the SSD and all the other bits I've done I still get crashes. I'm trying one last thing, upgrading the CPU. I didn't realize there's room to upgrade on this LGA 775 motherboard. So I spent $45 on the fastest processor that will work, a Q9650. It's a bit silly, but I just don't have the $1,800 to get my Newegg wishlist sent to me. The new CPU is about 12% faster and has newer rulesets on it... I'm hoping that's enough to scrape by for a few more months. In a couple weeks I'll have the cash to get my new motherboard so I can begin working on the new case to get my fancy rig built.
124»
Sign In or Register to comment.