Subnautica.exe caused an Access Violation (0xc0000005)

nickfatflynickfatfly chicago Join Date: 2016-12-15 Member: 224980Members
in Subnautica Bug Reporting
Hello,
I found this game very laggy and often crash if "I go to fast!". It was not a graphic card issue as I have lower all settings to low but it made no difference. I have notice its something to do with RAM access (full report posted below).


My gaming pc runs on AMD Phantom(tm) X4 965 processsor 3.4Ghz (not over clock) with 6GB DDR3 Ram and AMD Radeon Graphics Proessor (0x67DF) chip (Radeon TM) TX-480 Graphics with 4GB internal RAM.

Thx NIck.

Bug report:

Subnautica.exe caused an Access Violation (0xc0000005)
in module Subnautica.exe at 0033:5213a36a.

Error occurred at 2016-12-15_002312.
C:\Program Files (x86)\Steam\steamapps\common\Subnautica\Subnautica.exe, run by nickTower.
56% memory in use.
6143 MB physical memory [2700 MB free].
7167 MB paging file [818 MB free].
134217728 MB user address space [134215092 MB free].
Write to location 72084e08 caused an access violation.

Context:
RDI: 0x9b9253b0 RSI: 0x00001406 RAX: 0x2e95ae70
RBX: 0x00000014 RCX: 0x2e9c6f20 RDX: 0x8ebb0a26
RIP: 0x5213a36a RBP: 0x8d9a01e0 SegCs: 0x00000033
EFlags: 0x00010292 RSP: 0x005feff0 SegSs: 0x0000002b
R8: 0x371c2540 R9: 0x8d9a01e0 R10: 0x00000002
R11: 0x005fefe0 R12: 0x267893a0 R13: 0x2e9c6f20
R14: 0x9b9253b0 R15: 0x00000000

Bytes at CS:EIP:
41 ff 44 90 30 49 8b 44 24 28 48 8b 55 28 8b 48

.....

Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x0001e000
File Size: 107368 File Time: 2007-04-04_185422
Version:
Company: Microsoft Corporation
Product: Microsoft® DirectX for Windows®
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 2
C:\WINDOWS\SYSTEM32\detoured.dll
Image Base: 0x0f000000 Image Size: 0x00006000
File Size: 29080 File Time: 2016-12-07_163242
Version:
Company: Microsoft Corporation
Product: Microsoft Research Detours Package
FileDesc: Marks process modified by Detours technology.
FileVer: 21.19.384.0
ProdVer: 2.1.0.207

Module 3
C:\WINDOWS\system32\MSASN1.dll
Image Base: 0x10420000 Image Size: 0x00011000
File Size: 60992 File Time: 2015-07-10_050002
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: ASN.1 Runtime APIs
FileVer: 10.0.10240.16384
ProdVer: 10.0.10240.16384

Module 4
C:\Program Files (x86)\Steam\vstdlib_s64.dll
Image Base: 0x6e270000 Image Size: 0x0006c000
File Size: 351008 File Time: 2016-12-09_144816
Version:
Company: Valve Corporation
Product: Steam
FileDesc: vstdlib_ s.dll
FileVer: 3.73.50.89
ProdVer: 3.0.0.1

Module 5
C:\Program Files (x86)\Steam\tier0_s64.dll
Image Base: 0x6e2e0000 Image Size: 0x001e4000
File Size: 334112 File Time: 2016-12-09_144816
Version:
Company: Valve Corporation
Product: tier0_s Dynamic Link Library
FileDesc: tier0_s Dynamic Link Library
FileVer: 3.73.50.89
ProdVer: 1.0.0.1

Module 6
C:\Program Files (x86)\Steam\steamclient64.dll
Image Base: 0x6e4d0000 Image Size: 0x00c96000
File Size: 12976704 File Time: 2016-12-09_144816
Version:
Company: Valve Corporation
Product: Steam
FileDesc: Steamclient.dll
FileVer: 3.73.50.89
ProdVer: 3.0.0.1

Module 7
C:\Program Files (x86)\Steam\steamapps\common\Subnautica\steam_api64.dll
Image Base: 0x6f170000 Image Size: 0x00037000
File Size: 206760 File Time: 2016-12-05_235124
Version:
Company: Valve Corporation
Product: Steam Client API
FileDesc: Steam Client API
FileVer: 2.89.45.4
ProdVer: 1.0.0.1


== [end of error.log] ==
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Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    New update just hit an hour and a half ago on Steam, grab that and see if it helps.
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  • Warp2009Warp2009 Brazil Join Date: 2016-12-14 Member: 224955Members
    0x6A7232 wrote: »
    New update just hit an hour and a half ago on Steam, grab that and see if it helps.

    The game still crashing after update.... Seriously my friend 0x6A7232, what´s happen ? I saw that a lot of players are having this issue ....

    Here my bug report files: https://www.datafilehost.com/d/c6908af1

    I´m praying for you (and us) to discover what is the problem...
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Couple of things, I found this, probably won't help in your situation (as your game does load fully) but just in case:
    ShyGuyXXL wrote: »
    I FOUND THE SOLUTION, ADMIN PLS LET EVERYONE KNOW HOW TO FIX THIS HORRIBLE BUG.

    Step 1: Open Subnautica
    Step 2: Open the Task Manager
    Step 3: Right Click on Subnautica
    Step 4: Click on Expand
    Step 5: Right click on the Subnautica subprocess
    Step 6: Click Expand again.
    Step 7: Restart Subnautica

    ENJOY!!!!!! :wink:
    FlippingPower wrote: »
    IT WAS THAT EASY!?!? REALLY!? OH MY GOD I'M DUMBFOUNDED :DDDDDDDDDDDD

    Thank you so much!!! Finally!
    Man, I could just kiss you right now. :smiley:
    Welp, looks like I'll be busy tonight! xD

    Also, try running this, just to rule it out (works for Win 7 / 8 / 10):

    http://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7
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  • Warp2009Warp2009 Brazil Join Date: 2016-12-14 Member: 224955Members
    0x6A7232 wrote: »
    Couple of things, I found this, probably won't help in your situation (as your game does load fully) but just in case:
    ShyGuyXXL wrote: »
    I FOUND THE SOLUTION, ADMIN PLS LET EVERYONE KNOW HOW TO FIX THIS HORRIBLE BUG.

    Step 1: Open Subnautica
    Step 2: Open the Task Manager
    Step 3: Right Click on Subnautica
    Step 4: Click on Expand
    Step 5: Right click on the Subnautica subprocess
    Step 6: Click Expand again.
    Step 7: Restart Subnautica

    ENJOY!!!!!! :wink:
    FlippingPower wrote: »
    IT WAS THAT EASY!?!? REALLY!? OH MY GOD I'M DUMBFOUNDED :DDDDDDDDDDDD

    Thank you so much!!! Finally!
    Man, I could just kiss you right now. :smiley:
    Welp, looks like I'll be busy tonight! xD

    Also, try running this, just to rule it out (works for Win 7 / 8 / 10):

    http://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7

    Thanks my friend, but... not work like you had expect.. The Memory test show no errors...

    I will pause playing for while.. follow this issue here in the forum until received good news.

    Thanks again.
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  • nickfatflynickfatfly chicago Join Date: 2016-12-15 Member: 224980Members
    I have test my memeory = No issues!
    Did your instruction ..

    Step 1: Open Subnautica
    Step 2: Open the Task Manager
    Step 3: Right Click on Subnautica
    Step 4: Click on Expand
    Step 5: Right click on the Subnautica subprocess
    Step 6: Click Expand again.
    Step 7: Restart Subnautica

    and sadly It had no effect and problem is still there. This is defiantly a game bug.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    :/ sorry to hear that.

    Other than making sure everything is up to date (all drivers, BIOS, Windows updates), there's nothing to do but wait for a fix.
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  • benjajbbenjajb Join Date: 2016-09-28 Member: 222680Members
    edited December 2016
    i can't even try it since i don't see a second expand option.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    I think this is what he meant (different language):

    ebe39293e6677935a5fc00f0c716881c.gif
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  • ash11430ash11430 India Join Date: 2020-01-08 Member: 257046Members
    Bro I was just going to give up on this shit
    Wasted my whole 45gb data.

    Solution
    Just right click on subnautica.exe
    Click on properties
    Select compatibility
    Check on "disable full screen optimization"
    That's it
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  • sigmund1410sigmund1410 Join Date: 2020-02-29 Member: 258383Members
    In case anyone still have this problem, my solution was to uninstall the latest Game Ready driver (nvidia card), and install the latest Studio driver. No more access violation errors.
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