[Bug] Unplayable, game crashing/freezing

SwitchgearSwitchgear Join Date: 2016-12-14 Member: 224947Members
edited December 2016 in Subnautica Bug Reporting
System and Game Specifications
CPU: AMDFX(tm)-8120 Eight-Core Processor
RAM: 16342 mg
GPU 67EF:CF
GPU RAM: 1993 mg
OS: Windows 7 SP1 (6.1.7601) 64bit
Threads: 8 logical processors
Version: 40062
Build Date: 10/28/2016 5:09:32 PM

Description of Problem
Happens when swimming normally, using Seaglide or Seamoth (have not tried Prawn.) The frame rate tanks, then the game stops responding. Sometimes with enough time, it will stop being frozen but the frame rate remains abysmal and soon it freezes again. When it is frozen the audio continues playing.
Despite the frame rate tanking, the game is drawing surprisingly few resources from my machine (measured using process explorer.) My machine is not exactly cutting edge so I expected a lack of resources to be at the source of this problem but the game is using hardly any.
This only seems to happen on certain parts of the map, particularly near the Aurora side of the floater island. The first time this started happening, I managed to move out of the area by moving a tiny amount, saving, then repeating until it crashed. When the game crashed on it's own, it displayed an error. I did not take note of the error code, sorry. However it also froze indefinitely and I had to terminate the program. Then at one point when I loaded again, suddenly the game ran fine and there were no problems. I was moving away from the floater island towards the Aurora and the life pod.
Now it is the second time I'm experiencing this problem, and I am making no progress. It's worse than the first time, and not even properly crashing, just freezing forever. This time I am heading towards the floater island and away from the Aurora and the life pod. It also freezes when I quit to main menu.

Things I have tried to help with the problem
Changing the game's graphics settings, putting it in windowed, setting it as highest priority in task manager, uninstalling and then reinstalling the game, closing as many other programs as possible, restarting the computer, verified game cache integrity.

Reproduction Steps
I have no idea how to reproduce this problem but if the devs think it would be useful I am happy to upload/send them my save file.

Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Have a look through my sig. I'd upload at least your crash logs, if not your save folder. Easy to follow steps for all of that and more down ▼ there.
  • TwistedLogicTwistedLogic germany Join Date: 2016-12-14 Member: 224948Members
    edited December 2016
    Hi all,(sry for my english)

    i got the same problem and it seems it only freezes at a sertain amount of time u spend in the game. As soon as i have the knowlege for the better vehicles or armor the game starts to freeze on every biome rendering. Im playing on the experimental branch cause i thought that would solve the problem but it dont.

    My specs are:
    OP: Windows 10 Pro 64-bit
    CPU: Intel Core i5 6500 @ 3.20GHz Skylake 14nm Technology 16,0GB
    Graphics: 3071MB NVIDIA GeForce GTX 780 Ti

    thats the crash report: https://www.datafilehost.com/d/b34f4510
    Here the DMP: https://www.datafilehost.com/d/9c5eb84e
  • svenitsvenit Join Date: 2016-12-14 Member: 224952Members
    i have the same problem and the game makes everytime a folder with the date of today and then it crashes and it s saying thad the reason why it crasht is the folder with the date from today help!!
  • Warp2009Warp2009 Brazil Join Date: 2016-12-14 Member: 224955Members
    Hi all,(sry for my english)

    i got the same problem and it seems it only freezes at a sertain amount of time u spend in the game. As soon as i have the knowlege for the better vehicles or armor the game starts to freeze on every biome rendering. Im playing on the experimental branch cause i thought that would solve the problem but it dont.

    My specs are:
    OP: Windows 10 Pro 64-bit
    CPU: Intel Core i5 6500 @ 3.20GHz Skylake 14nm Technology 16,0GB
    Graphics: 3071MB NVIDIA GeForce GTX 780 Ti

    thats the crash report: https://www.datafilehost.com/d/b34f4510
    Here the DMP: https://www.datafilehost.com/d/9c5eb84e


    Sorry by the English. It is not my native language.
    I´m getting the same. I´ve made all the procedures indicated in "troubleshoot guide", all my drivers are up to date, and my configuration is:

    CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
    RAM: 16260 megabytes
    GPU: NVIDIA GeForce GTX 750
    GPU RAM: 2016 megabytes
    OS: Windows 10 (10.0.0) 64bit
    Threads: 8 logical processors
    Version: 40062
    Build Date: 10/28/2016 5:09:32 PM

    My bug report files are https://www.datafilehost.com/d/28610ba0

    Thanks for any support. I´m very frustrating to no longer play this very nice game...
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