*edit: temp solved*[CRASH] Horrible performance, then crashes after the recent update [build 40062]

elanuvselanuvs Join Date: 2016-10-29 Member: 223458Members
edited October 2016 in Subnautica Bug Reporting
As the title says, after the last "bones" update, my game is virtually unplayable. Spawning from the savegame around the kelp forest, I have some awful stuttering, sometimes freezes upwards of 40 s, followed by a very low framerate, eventually crashing. Drivers up to date. Tried re-installing and verifying the cache. No dice. Attaching dxdiag and the start of the error log. The log is 10 MB, so if you want more please let me know what parts to copy.

dxdiag http://pastebin.com/U4qLMmZA
error log http://pastebin.com/5suqUMLa
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Comments

  • skorelindeskorelinde USA AZ Join Date: 2016-10-29 Member: 223468Members
    edited October 2016
    I am also experiencing crashes with the Bones update. On my saved game and in a new game. At first it would crash after 3-5 minutes but now it's stretched to about 10 minutes of play and then crash. Frames drop suddenly and then nothing. My drivers are up to date and I did the steam file verify.

    DxD: http://pastebin.com/26RrhTA2
    outputlog: http://pastebin.com/VmeCBWwM

    Even though my game is crashing, I had a little bit of fun - in one of my moments of play I found a young reefback that had loaded in as a floater rock... attached a bunch of extra floaters to him and got him to the surface and floated around of a moment before crashing.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    edited October 2016
    If you guys want, you can try:

    1) Move the two cache folders, CellsCache and CompiledOctreesCache in your slot000x folder to another folder, say, \bkdisabled

    2) Create a new saved game of the same type you are in (not sure if it has to be the same type but hey)

    3) Move the two folders from that saved game folder (the new one you just created) to the saved game folder you are trying to rescue.

    4) Attempt loading. Your terrain will be reset, so expect areas in your bases to have dirt etc in them, deconstruct and re-build to fix (staring from the inside lockers, solar panels, etc!)

    EDIT: updated names of folders. Your saved game folder is Steam\steamapps\common\Subnautica\SNAppData\SavedGames\slot000x
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  • kenthjhonskenthjhons Philippines Join Date: 2016-10-29 Member: 223452Members
    Guys Im having the same problem here after the update my game crashes always
    System Info and output_log is here:
    Please help my games always crashes
    System info and output_log is here:
    http://pastebin.com/J8rknD7T
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  • unholysinz1234unholysinz1234 Texas Join Date: 2016-10-30 Member: 223472Members
    edited October 2016
    I need help with continuous crashes in my Sub Nautica game. Please let me know what you need from me to resolve this situation asap.
    I have no idea how to attach the error log here. Please let me know. I have restarted this game multiple times and it crashes each time.
    Again, please contact me immediately so that I can continue my game.
    Thanks
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    edited October 2016
    unholysinz1234 wrote: »
    I need help with continuous crashes in my Sub Nautica game. Please let me know what you need from me to resolve this situation asap.
    I have no idea how to attach the error log here. Please let me know. I have restarted this game multiple times and it crashes each time.
    Again, please contact me immediately so that I can continue my game.
    Thanks

    Read this: (closed thread, can't quote it here, but @LumpN can {pretty please}) http://forums.unknownworlds.com/categories/subnautica-bug-reporting

    EDIT: figured it out, with my Google-fu 1337 h4xx0r1ng skillz
    LumpN wrote: »
    Hey guys!

    Subnautica is currently in Early Access and as such you may from time to time encounter bugs and in the worst case, crashes. If you have issues with stability of Subnautica, please see How to report Crashes.

    If your issue is not crashing but has something to with with save/load then please continue reading. Examples of save/load bugs are:
    • Items missing from your inventory or storage containers
    • Items becoming other items
    • Submarines or bases missing
    • Status changes (energy, health, etc.)
    • Other stuff not coming up exactly like you left it

    If you experience a bug like the above please make sure to send a report just like the crash report but in addition to that please send your save game directory. Do the following:

    Follow the guide on Steam to locate the Subnautica folder. Then navigate to SNAppData:

    eLLXouz.png

    Go into the SavedGames subdirectory. Copy the "test" directory to something like "test2". Delete the "CompiledOctreesCache" folder inside. Afterwards zip the "test2" folder and send it to me or create a new thread in this forum and attach the file.

    Thanks for helping us out!



    And read this:
    Obraxis wrote: »
    Hey guys!

    Subnautica is currently in Early Access and as such you may from time to time encounter bugs and in the worst case, crashes. If you have issues with stability of Subnautica, please post your issues with as much detail as possible (video/screenshots/descriptions), followed by the following requested information:

    Example Topic Title:
    [Crash] Open my Locker and Crash! [Version Number]

    1) Please run dxdiag.exe (search windows for it) on your systems and hit the button 'save all information' in the bottom right. Save this file for later.

    LHmLsSd.png

    2) Navigate to your Subnautica Folder in Steam (should be steamapps\common\Subnautica)

    3) Open the Subnautica_Data folder and grab a copy of 'output_log.txt'

    PJAwuF0.png

    4) Upload all the text of these to something like http://pastebin.com/ and post the public links to them with your forum posts.

    These 2 files will GREATLY help us in tracking down issues with Subnautica. Thanks!

    Crashing launching or playing Subnautica? Follow these steps to make a good tech support post!


    Edit by Jonas:
    We've also got a very similar guide with pictures for each step on Steam.
    And as in every good tech support:
    • Please make sure that your Windows is up to date.
    • Please make sure that your drivers are up to date.
    • Please make sure your PC meets the minimum system requirements.
    • Please close all other applications before starting the game.
    • Have you tried turning it off and on again? ;)

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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Alright, the names of the folders were CellsCache and CompiledOctreesCache
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  • elanuvselanuvs Join Date: 2016-10-29 Member: 223458Members
    edited October 2016
    0x6A7232 wrote: »
    If you guys want, you can try:

    1) Move the two cache folders, CellsCache and CompiledOctreesCache in your slot000x folder to another folder, say, \bkdisabled

    2) Create a new saved game of the same type you are in (not sure if it has to be the same type but hey)

    3) Move the two folders from that saved game folder (the new one you just created) to the saved game folder you are trying to rescue.

    4) Attempt loading. Your terrain will be reset, so expect areas in your bases to have dirt etc in them, deconstruct and re-build to fix (staring from the inside lockers, solar panels, etc!)

    EDIT: updated names of folders. Your saved game folder is Steam\steamapps\common\Subnautica\SNAppData\SavedGames\slot000x

    Tried replacing those folders, see no improvement. Same freezing and stuttering leading up to a crash.

    Edit: oh and this user describes the issue quite well http://forums.unknownworlds.com/discussion/145926/stuttering-into-freeze-crashes#latest
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Alright. Well, if that didn't fix it, delete those 2 folders and replace them with the old ones you put in \bkdisabled or whatever (to eliminate that as a possible cause of future complications).
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  • TotallyLemonTotallyLemon Atlanta Georgia Join Date: 2015-05-22 Member: 204764Members
    This thread might also help.
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  • elanuvselanuvs Join Date: 2016-10-29 Member: 223458Members
    TotallyLemon wrote: »
    This thread might also help.

    Nothing there helped me, unfortunately
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  • elanuvselanuvs Join Date: 2016-10-29 Member: 223458Members
    Here we go! http://forums.unknownworlds.com/discussion/145963/temporary-fix-for-recent-crashes-build-40062#latest

    Like I say in that thread, it seems similar to the previous solution to replace the cache folders with ones from a new savegame. Maybe I didn't do it properly. Anyway, my game now works as it did before. No stuttering, performance issues (well, not more than before at least), and so far no crashes
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  • jpinardjpinard Join Date: 2016-09-17 Member: 222373Members
    When you delete all that cache what information is being removed? Is it removing the catalog of default items? I'm concerned that deleting all the data will respawn new nodes to harvest and even parts such as solar panels and blueprints. Or does deleting all those files just remove any other terrain deformation/addition that the player may have performed?
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Both.
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