Windows Xp Professional Sp1 Crash

MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
edited August 2003 in Tech Support
<div class="IPBDescription">Natural Selection 2.0 Crashes Windows</div> I just updated to Natural Selection 2.0 and everytime that I try and play the game I run into problems. After approximately five minutes of perfectly fine play, my system locks up, turns black a second later, and then begins looping static. In this instance I am unable to get back to the Windows environment and find myself forced to hard reboot my system in order to do anything.

Natural Selection 2.0 is the only application that I have encountered this problem with, all of my other games, software, and similar Half-Life modifications, like Day of Defeat and Counter-Strike continue to function without difficulty.

For reference, I am running on Windows XP Professional SP1 with an ATI Radeon 9700 Pro. I have the latest versions of the Catalyst drivers and DirectX installed, with in excess of a gigabyte of system memory to back me up; not to mention half a terabyte of total hard drive space spread across a striped RAID array.
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Comments

  • MonsieurEvilMonsieurEvil Join Date: 2002-01-22 Member: 4Members, Retired Developer, NS1 Playtester, Contributor
    Any recent hardware changes, specifically with that video card or your sound card? Make sure sound card drivers up to date also, and post make and model please.
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    No hardware changes anytime recently, I put the system together back around Christmas. The sound card is a Creative Labs Sound Blaster Audigy Platinum eX with the latest drivers installed. I have the video card and the sound card running on different IRQs, so no resource conflicts either.
  • MonsieurEvilMonsieurEvil Join Date: 2002-01-22 Member: 4Members, Retired Developer, NS1 Playtester, Contributor
    Does it happen when you run as a listen server as well? Start a LAN game, turn on sv_cheats 1, then run around the map for 10 minutes, or until you crash. Let's see if we can narrow it a bit further...
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    edited August 2003
    Yeah, I tried that. I started up a LAN game and enabled sv_cheats 1 to check out some of the changes to the older maps, ran around for about ten or twelve minutes and then found myself staring at a black screen while my speakers looped a combination of static and the gun I had just been drawing pictures on the wall with. I just turned down my AGP BUS from 67 and tried again, went for about twenty minutes without any problems. When I get off work I'm going to join a game and see if Natural Selection 2.0 has decided to begin working correctly.
  • MonsieurEvilMonsieurEvil Join Date: 2002-01-22 Member: 4Members, Retired Developer, NS1 Playtester, Contributor
    Before you do too much else, as with any HL mod, there is one step that fixes 95% of all issues:

    Uninstall NS and Reinstall NS.
  • BunbunBunbun Join Date: 2003-08-01 Member: 18678Members
    You're not the only one with this problem, on random interfalls (an hour or just 5 minutes), my system locks up as well while playing 2.0. Screen freezes (not black) and all i can do is push the reset button... 1 lockup record for 2 years down the drain with 3 of em in a single day.

    I'll try the reinstall to see if that works.

    ps also run win XP prof.
  • ANeMANeM Join Date: 2003-05-13 Member: 16267Members, Constellation
    edited August 2003
    Hmmm.. I'm pretty much running the same set up.
    Win XP pro sp1, Radeon 9500 and Audigy GamerX.
    A suggestion, try not using the latest versions of Catylyst. I have noticed on my machine that they don't work very well with HL, that could be the problem, I'm running 3.1 right now and I have yet to run into any problems in NS.
    Also, if you are running in DirectX mode, try OpenGL. NS works a lot better in OpenGL from my experience..
  • LadyskunkLadyskunk Join Date: 2002-11-01 Member: 3528Members
    Running into the same issue, but not using Winxp Pro, rather using Winxp home edition.

    P3 1.8ghz
    Radeon 9800, unsure about the drivers as ATI doesn't want to tell me if the 9800 is a Rage card or not (their little program on the web page to determine drivers does not work either).
    CL Audigy2 Platnium, updated the drivers.
    512 megs ram

    There are no IRQ conflicts that I'm able to detect, but with Winxp its a gamble for me. Its not as friendly as Win98 or Win2k. More like a pain in the rump with networking.

    Basically a new sys, new harddrive as well.

    Originally, I thought the issue was a faulty install, DNR'd the progs (half life and NS) and found their registry info and removed that as well. Reinstalled a clean copy, no error msg's when installing or afterwards when updating.

    I've been warned before about virus scanners causing lock up issues, but the AVG scanner I have is disabled before I try and play.

    Usually lockup occurs when there is a sound, it locks up and loops that particular sound. Disabling the sound card does not clear the issue as well.

    Hope this information helps, as I'm completely stumped right now as to what might be the problem.

    Take care all and give'm hell.

    LS
  • Big_Fat_DuckBig_Fat_Duck Join Date: 2003-03-21 Member: 14760Members
    Go to windows update , under recommended updates. There is something called "Game hangs with sp1" or something like that, download it and try playing
  • GrimfangGrimfang Join Date: 2003-02-04 Member: 13086Members, Constellation, Reinforced - Shadow
    I have also experienced problems with the game crashing at odd times. When I first installed, I experienced that the game crashed as soon as I or someone else fired a gun. So I started a LAN game, and tried to walk around, go commander, and so on, with no problems, and as soon as I fired the first shot from my lmg it crashed. I uninstalled a lot of different stuff, and got a new soundcard, and it fixed my problem. I therefore can't reproduce my bug.

    But I still get crashes now and then in WinXP. Something about IRQ errors. I will try to write down the info next time it crashes
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    I recall having a lot of trouble with the Catalyst 3.2, 3.3, and 3.4 drivers a few months ago. They would continually cause Half-Life and other game engines to crash to the desktop when I attempted to exit the current game space and access a configuration menu, join a new server, et cetera. The version 3.1 and 3.6 drivers seems to have surpassed this difficulty, though the earlier version does run a tad more smoothly.

    I was also getting originally getting IRQ conflicts with Natural Selection 1.04 due to the fact that PCI 2 and my AGP share the same allocation on my Epox 8RDA+ motherboard. I eventually simply moved my Creative Labs Sound Blaster Audigy Platinum eX up a PCI and eliminated the problem. Then again, I'm also currently in the habit of assigning IRQs myself.
  • boakboak Join Date: 2003-08-02 Member: 18749Members
    edited August 2003
    i too am having the same issues. cept i have a geforce4 ti 4600, all other specs about the same. the problem started immediately after i installed 2.0. i've had no issues with NS before then. sometimes though i can play several hours without crashing, but others i crash every few minutes like the others have said. another thing for me is that when it occurs, it kicks me to console, and it freezes. soon after, an end task dialog will pop up. but the sound will still loop after i shut halflife down. i have to manually go into task manager and end task the hl.exe process.

    this is defintely a growing issue with alot of the people, i know some others who have the same problem too. it would be very nice if the NS team could address this, cause it's not just a few people getting it.
  • BunbunBunbun Join Date: 2003-08-01 Member: 18678Members
    Went through reinstall and the windows XP updates, including the "game hangs with sp1". It still hangs up on me in the middle of a game... this is getting frustrating.

    ps system specs: amd athlon 1400, geforce 2 mmx, SB live!, 512 mb sdram.

    Going to try to run sound off the onboard soundcard of my motherboard, see if that helps.
  • LadyskunkLadyskunk Join Date: 2002-11-01 Member: 3528Members
    Possible fix.

    So far has been successful. For those with the Audigy2 sound cards.

    Turn off all the sound enhancements (Creative Sound control). So far will need to test more, but the lock up is with sound, not video card. Certain sounds cause the freeze with a looped sound. Two sounds cause it, at least on my sys.

    The reloading sound for the LMG, or the building sound that the gorger creates.

    Will let you know if it does work or not.

    Take care all and as always, give'm hell.

    LS
  • MonsieurEvilMonsieurEvil Join Date: 2002-01-22 Member: 4Members, Retired Developer, NS1 Playtester, Contributor
    If you were having this issue and this posted workaround works or fails, please post here. Help your community.
  • BunbunBunbun Join Date: 2003-08-01 Member: 18678Members
    Deactivating SB live! to switch to motherboard onboard soundcard failed. My brother has a similar build as i use (only 256 mb sdram and a slightly older vid card (only 32 mb)) and he just got his first crash too.

    Occurances remain random (had a 2 hour session without problems) but seem to be keyed on playing a sound.
  • boakboak Join Date: 2003-08-02 Member: 18749Members
    has anybody found a fix for this prob yet?
  • BunbunBunbun Join Date: 2003-08-01 Member: 18678Members
    Bah after a full day of no problems i just got 3 crashes in the last half hour...

    Also noticed weird files getting dumped on my F:/ disk (containing HL etc) after each crash reading like:

    Š
    Cheating-Death v4.1.0 - Update 4.1
    Get it free at <a href='http://www.unitedadmins.com/cdeath.php' target='_blank'>http://www.unitedadmins.com/cdeath.php</a>

    Cheating-Death is optional on this server.
    eb¹@

    or just plain:

    6 event_t ùC (s£Ks#+à P } } È €\˜\X[ @@ è è @þ ÄàÂäÂÚd ˆ @ @ òG ø&—v–æ¶Ó€ Ð ú ?? À7¹´³4·­˜. € €> Ð €ü ¾É¥?¥¹mÉt@ @ ô €> ä? Ð.L.¬- €Pà ô  €fparam2 4 €   ùC Lƒ“k‹À€ } } È `\˜\X› @ è

    including the file with the post (read it with notepad).
    t3go 56K
  • DFA_HaploDFA_Haplo Join Date: 2003-01-21 Member: 12537Members
    Well on one hand its good to know Im not alone in this. I have had this happing to me awhile ago and still creeps up everynow and then. It happened to me in counter-strike too.

    What I had found a few times when this happend was a corrupted client.dll it was actually modified somehow, I checked the meta information of the file. I thought perhaps there was a nasty server that was causing this but anymore Im not sure.

    I just know that when I have this problem I just copy a backed up client.dll
    (From a time that its operating correctly) and replace the bad one. Sometimes it doenst look like the file was modified and other times it does. Either way this fixes the problem for me everytime, although the problem does seem to rear its ugly head once every 2 months or so and its a quick copy paste to fix.

    I would be courious to see everyones set up and see if we can find a common link in this problem albeit hardware or software So Ill start by listing what I have:

    Counter-Strike Retail
    Windows Xp sp1
    Asus Motherboard (nVidia nForce 2 chipset)
    AMD 1800 XP processor
    Hercules 7.1 sound card
    ATI 9600 Pro (But I also had this problem with my nVidia Geforce 2 64M before I upgraded to the ATI)
    I run Norton Firewall and Antivirus at all times
    Apache web server and U-Soft FTP server in the background



    HLDS Server that I play most on Runs MetaMod, Adminmod , Cheating Death, HLGuard and AMX Mod.

    My biggest hunch right now is something to do with the retail version of Counter-Strike , but its just a hunch.

    I hope we can get this sorted out.
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    edited August 2003
    Okay, I was the one that originally made this thread due to the fact that Natural Selection 2.0 kept locking up my system and forcing me to hard reboot to get back into the Windows environment. I thought I had it fixed when I turned down the AGP BUS speed, but I was wrong. The game is still killing my computer at random intervals, and like some people said, I believe the problem may be related to sound.

    I can play the game anywhere from five minutes to two hours fine, then it locks up, the screen usually turns black, and it starts looping a combination of static and whatever the ambient noise was through my speakers. I've reformated my system and installed every driver from scratch, updated to SP1 for Windows XP Professional, flashed my BIOS to the newest revision, and mucked around with the video and sound settings in both Windows and in my BIOS. I even turned down the clock speed on my processor and CAS-RAS latency to see if my overclocking attempts at all impacted my stability while within the game. For reference I am running an AMD Athlon XP 2200+ on an Epox 8RDA+ with the ATI Radeon 9700 Pro, the Creative Labs Sound Blaster Audigy Platinum eX, and 1024 MB of Kingston DDR400 PC3200 RAM. Finally, the problem is not native to internet games, but persists when I try to start a LAN game and play with only myself in the game.

    My reasoning for this problem being related to sound is that when the game does run stable for any extended period of time, I begin to get static at seemingly random intervals. This static is nearly identical to the static that loops through my speakers when my system does crash. Sometimes it's simply beeps and hissing, other times I get static and general interference at a volume loud enough to hurt my ears. I spoke with Creative Labs, and they were clueless, Natural Selection is the only game that this happens in. Further, I was getting this static, though not quite so regularly, when playing earlier versions of Natural Selection. Back then it would happen on a rare enough basis, perhaps once per week, that I paid it no mind and simply rejoined the server at such times.

    Whoops, three thing I almost forgot. One, I am running Natural Selection 2.0 off of the retail version of Half-Life. Second, someone mentioned getting weird files written to the root directory of the drive they had Half-Life installed on, and I am getting the same now that Natural Selection 2.0 is living there. Examples of such are t1n4.1 and t1n4.j, no idea what those files are to be used for, or what purpose they might serve. Third, Natural Selection is the only game that I have this persistent problem in.
  • ThansalThansal The New Scum Join Date: 2002-08-22 Member: 1215Members, Constellation
    WOW! (go away for a weekend and see what junk pops up yeach)

    Ok, Time to run through a few random things:

    1) Every one seems to be Running XP SP1 (is any one not? did I miss something?)

    2) People are running both brands of vidcards (ATI vS GeForce)

    3) Is every one Running SBs? are they all audiogys?

    Things to try out:

    1) Turn of the sound
    Start by disabling sound in Windows and in HL and any other way you can <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html/emoticons/smile.gif' border='0' style='vertical-align:middle' alt='smile.gif'><!--endemo--> (not just turning volume down, disable it)
    Run a LAN game and just wait to see if it crashes
    If it don't try turning one source of sound on, then reverse.

    lets see.....


    and GL (and that is good luck, not grenade launcher, thoguh the new one is rocken <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html/emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif'><!--endemo-->)
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    I'll give that a go after I get off work tomorrow.
  • BunbunBunbun Join Date: 2003-08-01 Member: 18678Members
    Addition, the weird files seem to be created when joining a server (creation time coincides with join rather then crash) and contain information related to that server (join msgs, commands, playernames). I have a hunch they are meant to be deleted when either exiting the server or quitting the game, however since the game freezes and a reset is in order they arent. Afraid they are just a side effect rather then a cause...

    Please, give us at least some kind of word that the problem is being looked at, will make me (and the others) feel a lot less agitated when it happens again and again... and again. <!--emo&:(--><img src='http://www.unknownworlds.com/forums/html/emoticons/sad.gif' border='0' style='vertical-align:middle' alt='sad.gif'><!--endemo-->
  • ANeMANeM Join Date: 2003-05-13 Member: 16267Members, Constellation
    Wow.. am I the only person running sp1 with a SB soundcard that isn't crashing?
    You guys might want to try deactivating CThelper.exe then...
    Its a creative labs (sound blaster) program that is supposed to help keep audio working properly, but has been known to crash certin games...
    to deactivate it, go startmenu>Run>msconfig>"okay">Startup>uncheck "CThelper.exe">Apply/okay>Restart.
    This might help.. The only downside to not running CThelper.exe is that after running your computer for a couple hours (6-8) You have to restart it or you'll get a horrible buzzing feedback type sound in HL (not just ns, but HL in general)
  • boakboak Join Date: 2003-08-02 Member: 18749Members
    lol. so really you're saying instead of being able to play from 5 mins to god knows how long, we get to play for a standard 6-8. but if you ask me, that can't be the fix. i mean NS was working fine for most of these guys who've posted before 2.0. there had to of been a change in 2.0 that's causing this.
  • GrimfangGrimfang Join Date: 2003-02-04 Member: 13086Members, Constellation, Reinforced - Shadow
    I had the same crashes. No problems with NS 1.04 or other games, but after installing NS 2.0 the game crashed often to blue screen. And I guessed that it had something to do with my sound. So I bought a new soundcard, to see if it fixed the problem. It didn't. My specs:

    Win XP sp1
    Geforce 4 Ti 4200
    SB PCI 128 and later SB audigy

    I then found newer drivers for SB audigy. Driverversion : 5.12.1.253, Date 08-12-2002. After installing these drivers a few days ago, I had no problems. Hope that it helps some of you
  • MaltayMaltay Join Date: 2003-02-24 Member: 13926Members, Reinforced - Shadow
    I just tried pulling out my Sound Blaster Audigy Platinum eX and running Natural Selection 2.0 without any sound at all. Surprisingly enough, the game ran completely stable for about two hours before I had to quit and go to work. Thus, I was right, it is the Sound Blaster Audigy Platinum eX that doesn't like to play nicely with Natural Selection 2.0. In previous versions of the game I had no trouble with my sound card, but now, as explicitly highlighted in previous posts, it renders me incapable of playing Natural Selection 2.0.

    I was under the impression that I had the newest version of the drivers installed, which would be the ones released on 12/31/2002 and later updated on 6/25/2003. However, Grimfang, would you happen to have a hyperlink to the drivers that you are using, the ones released on 8/12/2002?
  • GrimfangGrimfang Join Date: 2003-02-04 Member: 13086Members, Constellation, Reinforced - Shadow
    Sure, here is the hyperlink for the files I downloaded. While looking for them, I found some newer files, so these is apparently not the newest ones, but check the page, and try them out. I guess it can't hurt, you can always reinstall the newer drivers afterwards.

    <a href='http://dk.europe.creative.com/support/drivers/search.asp?file=AUDDRVPACK_L11.EXE' target='_blank'>Sound Blaster Audigy Driver Pack for WinXP</a>
  • Slate47Slate47 Join Date: 2003-08-06 Member: 19072Members
    I have exactly the same problem. I've had no roblems with NS up til now. I'll be playing NS,as ya do, when suddenyl the computer blue screens. I have set XP not to restart on bluescreen (as the default does), its an IRQ error message that is displayed - coupled with looping sound from NS. But the sound is only about 1/100th of a second long, so it sounds like static.

    I am also getting the file dumps into the root of my hard drive. They seem to be the log of whatever was in the console at the time of the crash (+ unrecognised characters)

    My spec is:
    AMD 2200XP+
    512MB DDR RAM
    2 x 60GB RAID HDDs
    128Mb Geforce 4 Ti 4600
    Creative SB Audigy

    And again, i am using windows xp (fully updated)

    All my drivers are fully up to date.
  • MonsieurEvilMonsieurEvil Join Date: 2002-01-22 Member: 4Members, Retired Developer, NS1 Playtester, Contributor
    Are you using the above drivers that ended the issue for Grimfang?
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