Subnautica shuts down my GPU

TerrazinTerrazin Germany Join Date: 2016-03-01 Member: 213688Members
edited January 2018 in Subnautica Bug Reporting
Hey there,
I came back to Subnautica for the full release and have the issue stated in the title.
When I start a new game half the time my graphics card is shut down already during the load screen. The other half of the time I get as far as 30 seconds into the intro. "Shutting down" in this case means that my two monitors go black and the fans on the card stop spinning.
This is a new PC I build just this week but the card was scavenged from my previous rig on which I played over 100 hours of Subnautica.
I considered that the card gets simply too hot as my case is a little... intimate in size but logging has shown that it only gets to 85c and I have exceeded that previously with no issues.
This is the hardware used: https://imgur.com/ATVrFcn
Any ideas what I could do?
Off Topic Disagree Agree Awesome

Comments

  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited January 2018
    You could try a Firestrike benchmark/stresstest (demo), to rule out the card.
    Off Topic Disagree Agree Awesome
  • TerrazinTerrazin Germany Join Date: 2016-03-01 Member: 213688Members
    I used Furmark for that. The card got to 92c and then started throttling but remained stable. If it's an issue with the card it's probably something more specific :/
    Off Topic Disagree Agree Awesome
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited January 2018
    Oki, btw a monitor blackout isn't 100% related to the card. It could be a memory error (too high CAS settings?), well that is if you did any overclocking. Also, if this was an older rig, it could've been the PSU. Speaking of power, you did connect all the power +5v and +12v to the motherboard?

    Just going down the list of "what could be wrong"
    Off Topic Disagree 1Agree Awesome
  • TerrazinTerrazin Germany Join Date: 2016-03-01 Member: 213688Members
    edited January 2018
    I haven't done any overclocking but it could be that some of the software of my board does that automatically, I'll check that.
    The current PSU is new. Only the card was scavenged from the old rig.
    I think I connected everything properly. Would the PC even start if I didn't?

    Edit:
    I have no application interfering with my ram. Additionally I went into my Bios and tried underclocking. That didn't change anything
    Off Topic Disagree Agree Awesome
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited January 2018
    I wouldn't worry about automatic OC, although you could check if the PCIE ratio is set to auto and set that to it's default value instead (100?). CPU's in this day and age are marketed as under-clocked with "turbo mode". Turbo is kinda their normal speed, which is down-throttled for lower power consumption :D

    I've only seen a Gigabyte motherboard actually able post and boot into Windows without the +12v plugged in (someone having trouble and built his first rig). Which surprised the hell out of me. Although it wasn't stable and under-clocked.
    Off Topic Disagree Agree Awesome
  • TerrazinTerrazin Germany Join Date: 2016-03-01 Member: 213688Members
    I can't find any settings regarding PCIE ratio so I guess I'm good on that.
    Off Topic Disagree Agree Awesome
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited January 2018
    Since you don't have an extra card to test, could you perhaps test it with the integrated Intel UHD 630? It shold run, it scores around the same as the Intel HD4600 on firestrike. It will perform like crap, but at least you can see if it runs without blacking out. Also you could jump on discord to get more people looking at your issue https://discordapp.com/channels/85342800492634112/103560355065634816

    For now, I'm also stumped :worried:
    Off Topic Disagree Agree Awesome
  • TerrazinTerrazin Germany Join Date: 2016-03-01 Member: 213688Members
    Just tested the Intel graphics. No black screen with those. So now the question is whether this is an issue with Subnautica, the engine or my card :/
    Off Topic Disagree Agree Awesome
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited January 2018
    Here's a few things you could try one by one:


    - Update your Catalyst driver to the latest version or try an older Catalyst driver
    - Turn every "pretty graphics settings" on/off ingame
    - Try different water and texture quality settings
    - Force everything on/off in Catalyst Control Center
    - Run in a window/borderless window


    The thing is, it might even be fixed by a new patch from the experimental branch...
    Off Topic Disagree 2Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Try some of these fixes: (setting scaling to none aka maintain aspect ratio)

    http://steamcommunity.com/discussions/forum/1/1480982971174752598/
    Off Topic Disagree Agree Awesome
Sign In or Register to comment.