Contacting Unknown Worlds

LadyBriarLadyBriar Members Join Date: 2016-08-24 Member: 221680Posts: 10 Fully active user
I've tried repeatedly to email someone at Unknown Worlds to no avail. Just automated responses and dead ends...

The fact that they make it so stupidly difficult aside... anyone that can help me out with their contact info?

Comments

  • DaveyNYDaveyNY Schenectady, NYMembers Join Date: 2016-08-30 Member: 221903Posts: 1,336 Advanced user
    edited October 2016
    Considering it was a 3-day holiday weekend in the USA, you may not hear from them until Tuesday at the earliest.
    Most likely, someone will see this thread and respond to you eventually.
    Have you tried looking up their contact info on Google?
    You might find an office phone number there.


    Google comes back with this...

    Unknown Worlds Entertainment
    1126 Folsom St,
    San Francisco, CA 94103
    (415) 335-9789

    I would assume that they probably run a 9-5 work day, so timing your call for around 11am to noon PST might be the best bet.

    Dang, I've been right in their neighborhood on several occasions for the Folsom Street Leather Fair.
    Wow

    B)
  • InsaneInsane Anomaly Members, Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Blue, NS2 Map Tester, Subnautica Developer, Pistachionauts, Future Perfect Developer Join Date: 2002-05-13 Member: 605Posts: 3,912 admin
    edited October 2016
    Sorry you've had difficulty getting in touch. Contact info as well as our individual emails can be found on our About page. If it's a support question you have you should direct it to [email protected] as that goes to several people and has the highest chance of the right person seeing it and being able to help you.

    That office address is now out of date, so I would imagine the number is as well. I don't work out of the office so I'm afraid I have no idea what the new one is.
    SansTheSkelebroDarwin-EvolutionJamezorgTenebrousNova
  • DaveyNYDaveyNY Schenectady, NYMembers Join Date: 2016-08-30 Member: 221903Posts: 1,336 Advanced user
    See told ya somebody would eventually answer.
    B)
    Darwin-Evolution
  • LadyBriarLadyBriar Members Join Date: 2016-08-24 Member: 221680Posts: 10 Fully active user
    edited October 2016
    Insane wrote: »
    Sorry you've had difficulty getting in touch. Contact info as well as our individual emails can be found on our About page. If it's a support question you have you should direct it to [email protected] as that goes to several people and has the highest chance of the right person seeing it and being able to help you.

    That office address is now out of date, so I would imagine the number is as well. I don't work out of the office so I'm afraid I have no idea what the new one is.
    Hello there,

    This is an automated response letting you know that we've received your email. If you sent a log file many thanks for sending it along, it will be analyzed and aggregated along with others. Log files help us make a better game.

    An important note - There is a good chance your log file indicates a common issue that you can fix on your end. Check out the troubleshooting guide. http://steamcommunity.com/sharedfiles/filedetails/?id=448862051

    For all other kinds of requests please head over to the Subnautica forums. The Subnautica forums are an excellent place to ask questions or get help if the game is not running correctly on your machine. We have a very dedicated community experienced in tech support. http://forums.unknownworlds.com/discussion/143741

    That's it. This automated response is the only reply you will receive. Thanks for helping us make Subnautica better!


    Unknown Worlds

    Super not helpful... I've tried that email, twice. It's a dead end.
    Grimswold
  • dealwithitdogdealwithitdog TexasMembers Join Date: 2016-06-09 Member: 218343Posts: 814 Advanced user
    LadyBriar wrote: »
    Insane wrote: »
    Sorry you've had difficulty getting in touch. Contact info as well as our individual emails can be found on our About page. If it's a support question you have you should direct it to [email protected] as that goes to several people and has the highest chance of the right person seeing it and being able to help you.

    That office address is now out of date, so I would imagine the number is as well. I don't work out of the office so I'm afraid I have no idea what the new one is.
    Hello there,

    This is an automated response letting you know that we've received your email. If you sent a log file many thanks for sending it along, it will be analyzed and aggregated along with others. Log files help us make a better game.

    An important note - There is a good chance your log file indicates a common issue that you can fix on your end. Check out the troubleshooting guide. http://steamcommunity.com/sharedfiles/filedetails/?id=448862051

    For all other kinds of requests please head over to the Subnautica forums. The Subnautica forums are an excellent place to ask questions or get help if the game is not running correctly on your machine. We have a very dedicated community experienced in tech support. http://forums.unknownworlds.com/discussion/143741

    That's it. This automated response is the only reply you will receive. Thanks for helping us make Subnautica better!


    Unknown Worlds

    Super not helpful... I've tried that email, twice. It's a dead end.

    What's your question? Maybe one of us can help.
    TenebrousNova
  • InsaneInsane Anomaly Members, Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Blue, NS2 Map Tester, Subnautica Developer, Pistachionauts, Future Perfect Developer Join Date: 2002-05-13 Member: 605Posts: 3,912 admin
    edited October 2016
    Without knowing what your issue is there's not a lot more I can do to help you. If you post your query here I can hopefully answer it or direct you to someone who can. If you don't want to ask on the forums you can email me at [email protected].
    TenebrousNovaFrigidmanKayani
  • LeakingAmpsLeakingAmps Members Join Date: 2016-02-03 Member: 212527Posts: 56 Advanced user
    I'd like to point out that the developers have a Discord, which is a super-easy way to contact them in real time if need be. There's also lots of experienced players who can probably help with most issues you could have. It's also just a fun place to hang out! (Discord link is in a stickied post on this forum)
    Bugzapper wrote: »
    Imagine a shoal of near-invisible, extremely irritable piranha, cranked up on PCP.
  • ivot4ivot4 Members Join Date: 2016-09-03 Member: 222033Posts: 1 Fully active user
    add some more inventory space, add more oxygen tank space and pls lower the space of some item please
  • Maxmedic1212Maxmedic1212 Maxmedic1212Members Join Date: 2020-04-30 Member: 260513Posts: 2 Freshly registered user
    Hi I am just wondering whenn will subnautica below zero be coming out to xbox one i have been waiting a year to play it i have also ben checking in early access and haven't found it and would really love to play it i played the first one and loved it would like to give the second one a go
  • Maxmedic1212Maxmedic1212 Maxmedic1212Members Join Date: 2020-04-30 Member: 260513Posts: 2 Freshly registered user
    My username on this is the same on my xbox btw
  • HopkinsHopkins HungaryMembers Join Date: 2020-05-25 Member: 261358Posts: 1 Fully active user
    edited May 26
    bgjv75fyj08c.png
    Please tell me: what is this?
    I found it in Sparse Reef at [-1039.6,-199.3,-774.4]
    Is the yellow light-emitting tuft unique, or I find same at another place?
    For me, this composition seems like a monument or a grave. Am I wrong?
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