Disk Read Error, Help!!! **FIXED**

grose34grose34 Join Date: 2013-07-29 Member: 186463Members
edited July 2013 in Technical Support
I just bought this game a few days ago and then downloaded it but its stuck at 100% on suspended, it then goes to say "an error occurred while updating Natural Selection 2 (disk read error)" I cant figure out how to fix this, and I really want to play this game. Any and all help is appreciated.
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Comments

  • ArgoshArgosh Join Date: 2011-01-21 Member: 78474Members, Reinforced - Shadow
    Did you try verifying the integrity of game cache?
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  • IronsoulIronsoul Join Date: 2011-03-12 Member: 86048Members
    did you put it directly in your c drive(windows drive)? I.E. C:/Steam/steamapps/common/natural selection 2. IT should be in program files, or on a separate hard drive.

    It looks like a permissions issue to me.
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  • JCDJCD Join Date: 2005-01-07 Member: 33150Members, Reinforced - Shadow
    Looks like you have a problem with your harddrive.
    Check if you have enough space left on your drive or let windows check that drive.
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    Ironsoul wrote: »
    did you put it directly in your c drive(windows drive)? I.E. C:/Steam/steamapps/common/natural selection 2. IT should be in program files, or on a separate hard drive.

    It looks like a permissions issue to me.

    no its in the program files, C:\Program Files (x86)\Steam\steamapps\common\Natural Selection 2
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    JCD wrote: »
    Looks like you have a problem with your harddrive.
    Check if you have enough space left on your drive or let windows check that drive.

    im pretty sure I have enough space
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    Argosh wrote: »
    Did you try verifying the integrity of game cache?

    all files were successfully validated
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    i looked in the content logs and i found this
    [2013-07-29 18:00:12] Update job for app 4920 canceled: File commit failed: previous install file locked "C:\Program Files (x86)\Steam\steamapps\common\Natural Selection 2\NS2.exe" (Disk read failure)
    i cant find the file NS2.exe just ns2 and when i open that file there is nothing in it
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  • ConfusedConfused Wait. What? Join Date: 2003-01-28 Member: 12904Members, Constellation, NS2 Playtester, Squad Five Blue, Subnautica Playtester
    The things i would do are:
    #1 run check disk. if your drive is having bad times you want to know. (i have not watched the movie but hopefully its helpful)
    #2 after any issues on the disk are sorted out uninstall and install ns2


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  • JCDJCD Join Date: 2005-01-07 Member: 33150Members, Reinforced - Shadow
    try to start steam as admin and disable your antivirus
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    Confused wrote: »
    The things i would do are:
    #1 run check disk. if your drive is having bad times you want to know. (i have not watched the movie but hopefully its helpful)
    #2 after any issues on the disk are sorted out uninstall and install ns2

    IT WORKED :D!!! Thank you so much but its really slow and i hae to trn all the settings way down
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Smells like AVG deleting NS2.exe again
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    Actually thats exactly what happened
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    :)
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    edited July 2013
    Anything i could do to get the game to run smoother?
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    edited July 2013
    grose34 wrote: »
    Anything i could do to get the game to run smoother?
    Besides turning down the settings
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  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    Upgrade :)
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  • grose34grose34 Join Date: 2013-07-29 Member: 186463Members
    Obraxis wrote: »
    Upgrade :)

    one problem I don't exactly know how to go about doing that
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  • ZaggyZaggy NullPointerException The Netherlands Join Date: 2003-12-10 Member: 24214Forum Moderators, NS2 Playtester, Reinforced - Onos, Subnautica Playtester
    Please check your System event log for messages like "The device, \Device\xyz1, has a bad block".
    If there are a lot of those, I'd highly recommend backing up data and running further diagnostics to confirm a dying HDD.
    Example:
    faq31_pic02.jpg
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