I CAN'T PLAY THE GAME!! ( 3rd Time I have posted this and no one has got back to me )

Liam_beeLiam_bee Join Date: 2013-06-18 Member: 185602Members
in Technical Support
When I start the game its fine but as soon as I click on Play,training,options and mods everything goes off the screen except the background and what ever I clicked on for example Play it would be in the top right hand corner, Can someone help me? I have tried verifying game cache and re-installing it but nothing seems to work please I really want to play this game so can someone help me.
I am attaching this for anyone who knows if its the problem.
Thanks.
log.txt 265.8K
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Comments

  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    It looks like NS2 is having difficulty playing some starting sound effects on the main menu.

    Try disconnecting your turtle beach sound card/headset and using onboard sound. See if that fixes the issue.
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  • Liam_beeLiam_bee Join Date: 2013-06-18 Member: 185602Members
    I have tried that but it still doesn't work :/ Any other Ideas?
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  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    Next thing I would try:

    Disable all mods from within NS2 first, and unsubscribe from any in your Mods list.

    Then.....

    Delete NS2 from Steam. Then do a manual NS2 Cleanup (this is not done when Steam deletes NS2 from your Library) like follows:

    1) Delete NS2 from Steam the normal way.
    2) Go to C:\Users\YOURUSERNAMEHERE\AppData\Roaming and Delete the 'Natural Selection 2' folder.
    3) Go to your SteamApps/common Directory and make sure you delete 'natural selection 2'
    4) Restart your PC (to be on the safe side)
    5) Reinstall NS2 fresh from a new download.

    Try those steps and report back.
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  • Liam_beeLiam_bee Join Date: 2013-06-18 Member: 185602Members
    It works Thanks so much!
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  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    Liam_bee wrote: »
    It works Thanks so much!

    Yay you're welcome :)
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Glad that fixed it, but in the future do not create repeat threads to spam for help. Update your original thread.

    There is no official tech support, just a community who volunteers their time, so you may have to wait longer than _one day_ sometimes.....
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