Thanks, it seems to have worked... didn't realize the keys were separate. Yeah, a bit late getting in because I played early builds and they were pretty much unplayable due to how choppy everything was. Even now, with all the graphics settings turned off and texture set to low, etc. it's still a bit choppy when there are multiple skulks and marines all together.
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Your Black armor key is separate to your NS2 Key. You should have received both in 2 emails.
if not, go here: <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a>