I am having the same problem more than 6 months later and you guys still haven't fixed this?!?! Definitely won't be buying Below Zero if you guys can't fix your broken game.
I am having trouble loading my save as well. When it starts to sync the game, it goes for longer than usual attempting to access my save, Iget an error code saying my saved game data cant be found and gives two options, try again or use offline.