Error: Loading of cloud user settings failed

fanafana Join Date: 2015-05-14 Member: 204472Members
in Technical Support
Hi,
I'm under Linux and can't get NS2 to run.
I already followed all instructions for linux and NS2 I could find, but still no avail...

My Setup:
AMD Phenom(tm) II X4 955 Processor
8 GB
XFX AMD/ATI Bonaire XTX [Radeon R7 260X], 2GB RAM
running on free radeon/mesa drivers.

Other people also encounter the same error:
http://forums.unknownworlds.com/discussion/comment/2190969/#Comment_2190969

The error: 
Build 274
Linux
Steam initialized
Error: Attempted to load remote options from a file that does not exist.
Error: Loading of cloud user settings failed

Also tried disabling the steam cloud but still...


Someone please advice.
Off Topic Disagree Agree Awesome

Comments

  • fanafana Join Date: 2015-05-14 Member: 204472Members
    Anyone?
    Off Topic Disagree Agree Awesome
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    I haven't a inkling as to to the cause.
    Can you run ns2 in verbose and see if it yields more info?
    you know, put -verbose 2 behind the shortcut
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    edited May 2015
    No, I didn't know.

    To get the above output I'm running: 
    $ ./run.sh "/path/to/ns2_linux32"
GetInstanceCount currently unimplemented
Build 274
Chakra" x86_64"
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
/Steam/SteamApps/common/Natural Selection 2/system/awesomium/awesomium_process: error while loading shared libraries: libawesomium-1-7.so.0: cannot open shared object file: No such file or directory
Setting breakpad minidump AppID = 4920
Steam_SetMinidumpSteamID:  Caching Steam ID:  76661197864193019 [API loaded no]
ModServicesClient initialized
Steam initialized
[  0.048] MainThread : Error: Attempted to load remote options from a file that does not exist.
[  0.048] MainThread : Error: Loading of cloud user settings failed
Segmentation fault

    How would I get the verbose output here? './run.sh "/path/to/ns2_linux32" -verbose 2' doesn't seem to work.
    Also if set -verbose 2 in the launch options in steam, I don't get any verbose output... ?
    Off Topic Disagree Agree Awesome
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    hmm.. perhaps linux is different.
    What if you type 'verbose 2' in console? before you run into problems, obviously.

    still.. id have thought steam launch options wouldve worked.
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    If I run steam from console and then start ns2, it looks like this: 
    xecCommandLine: "~/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
CAPIJobRequestUserStats - Server response failed 2
Generating new string page texture 80: 8x256, total string texture memory is 942,08 KB
[0524/144951:ERROR:renderer_main.cc(212)] Running without renderer sandbox
Generating new string page texture 94: 256x256, total string texture memory is 393,22 KB
Generating new string page texture 95: 128x256, total string texture memory is 1,07 MB
Generating new string page texture 101: 128x256, total string texture memory is 1,20 MB
Generating new string page texture 103: 256x256, total string texture memory is 1,47 MB
Generating new string page texture 123: 48x256, total string texture memory is 1,52 MB
saving roaming config store to 'sharedconfig.vdf'
roaming config store 2 saved successfully
Generating new string page texture 139: 24x256, total string texture memory is 1,54 MB
Game update: AppID 4920 "Natural Selection 2", ProcID 3830, IP 0.0.0.0:0
ERROR: ld.so: object '/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.

(steam:3676): LIBDBUSMENU-GLIB-WARNING **: About to Show called on an item wihtout submenus.  [...]

Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
ERROR: ld.so: object '/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
Setting breakpad minidump AppID = 4920
Steam_SetMinidumpSteamID:  Caching Steam ID:  76661197864193019 [API loaded no]
Game removed: AppID 4920 "Natural Selection 2", ProcID 3831 

(steam:3676): LIBDBUSMENU-GLIB-WARNING **: About to Show called on an item wihtout submenus.  We're ignoring it.

    This is with -verbose 2 set in the launch options.

    Strangely no mention of the cloud settings here...
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    I attached the strace log of 'strace ./run.sh "/path/to/ns2_linux32"'
    Off Topic Disagree Agree Awesome
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    The above says nothing to me. (well mostly nothing new)
    Im still mainly a windows person here. :)

    Why start from linux console? (I ment ns2 console)
    Is that why it says its not starting certain graphic elements in your info?
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    I joined the IRC channel and zaggynl gave me some support. And he requested the strace, thats why I uploaded here.

    Also see OP - I can't even start NS2 ... :-(
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    So now I got a "hint / response" from a dev to disable Steam remote config...

    Does anyone know what this could be?
    Off Topic Disagree Agree Awesome
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited May 2015
    fana wrote: »
    So now I got a "hint / response" from a dev to disable Steam remote config...

    Does anyone know what this could be?

    That was more just a wild idea of mine.

    You can disable the remote config syncing in steam this way: right-click at the ns2 entry in your steam library -> properties -> updates -> uncheck the checkbox of steam cloud.

    BTW Are other games using steam snyc working fine? Is it just ns2 having those issues?
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    edited May 2015
    Hey,
    actually disabling Steam Cloud was the very first thing I tried (see OP).

    And yes it is only NS2 with this issue. Also I'm not the only one with this problem (see OP).

    PS:
    Also the error message is not that clear... Any clues to get a more verbose output?
    Off Topic Disagree Agree Awesome
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    fana wrote: »
    Hey,
    actually disabling Steam Cloud was the very first thing I tried (see OP).

    And yes it is only NS2 with this issue. Also I'm not the only one with this problem (see OP).

    PS:
    Also the error message is not that clear... Any clues to get a more verbose output?

    The error is actually pretty specific. It gets returned if the steamwork api function to get the remote config returns nil.

    Which can either indicate some file system issues or that the steamworks libs don't get loaded correctly. To make sure it's nothing with the file system place the content of the attached zip into your Steam/userdata/<yoursteamid> folder.
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    Extracted, but no avail.

    Also just did some websearch regarding "Error: Loading of cloud user settings failed".
    Came up only with more users of NS2 having the same problem, but no solution :-(

    http://forums.unknownworlds.com/discussion/131994/on-linux-with-steam-runtime-1-i-still-get-libawesomium-1-7-so-0-cannot-open-shared-object-file

    http://steamcommunity.com/app/4920/discussions/0/846963710929702783/
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    Just found the '/Steam/ubuntu12_32/steam-runtime/scripts/' folder:
    $ ./check-program.sh "../../../SteamApps/common/Natural Selection 2/ns2_linux32" 
/Steam/SteamApps/common/Natural Selection 2/ns2_linux32 depends on these libraries NOT in the runtime:
        libSpark_Physics.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Physics.so (0xf733d000)
        libSpark_Render.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Render.so (0xf721d000)
        libSpark_Sound.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Sound.so (0xf7207000)
        libSpark_Network.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Network.so (0xf71d0000)
        libSpark_Cinematic.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Cinematic.so (0xf717b000)
        libSpark_Core.so => /Steam/SteamApps/common/Natural Selection 2/libSpark_Core.so (0xf6a7a000)
        liblua51.so => /Steam/SteamApps/common/Natural Selection 2/liblua51.so (0xf69e9000)
        libfmodex.so => /Steam/SteamApps/common/Natural Selection 2/libfmodex.so (0xf6862000)
        libfmodevent.so => /Steam/SteamApps/common/Natural Selection 2/libfmodevent.so (0xf67d5000)
        libfmodeventnet.so => /Steam/SteamApps/common/Natural Selection 2/libfmodeventnet.so (0xf673c000)
        libawesomium-1-7.so.4 => /Steam/SteamApps/common/Natural Selection 2/libawesomium-1-7.so.4 (0xf3cc7000)
        libsteam_api.so => /Steam/SteamApps/common/Natural Selection 2/libsteam_api.so (0xf3cb4000)
        libGL.so.1 => /usr/lib32/libGL.so.1 (0xf3bbd000)
        libtbb.so.2 => /Steam/SteamApps/common/Natural Selection 2/libtbb.so.2 (0xf3a3e000)
        libpthread.so.0 => /usr/lib32/libpthread.so.0 (0xf3a11000)
        librt.so.1 => /usr/lib32/librt.so.1 (0xf3a08000)
        libdl.so.2 => /usr/lib32/libdl.so.2 (0xf3a03000)
        libstdc++.so.6 => /usr/lib32/libstdc++.so.6 (0xf390d000)
        libm.so.6 => /usr/lib32/libm.so.6 (0xf38c0000)
        libgcc_s.so.1 => /usr/lib32/libgcc_s.so.1 (0xf38a4000)
        libc.so.6 => /usr/lib32/libc.so.6 (0xf36ec000)
        libtier0_s.so => /Steam/SteamApps/common/Natural Selection 2/libtier0_s.so (0xf36b9000)
        libvstdlib_s.so => /Steam/SteamApps/common/Natural Selection 2/libvstdlib_s.so (0xf3639000)
        libsdkencryptedappticket.so => /Steam/SteamApps/common/Natural Selection 2/libsdkencryptedappticket.so (0xf33dc000)
        libfmodex-4.44.16.so => /Steam/SteamApps/common/Natural Selection 2/libfmodex-4.44.16.so (0xf321b000)
        libglapi.so.0 => /usr/lib32/libglapi.so.0 (0xf251c000)
        libxcb.so.1 => /usr/lib32/libxcb.so.1 (0xf249c000)
        libxshmfence.so.1 => /usr/lib32/libxshmfence.so.1 (0xf2499000)
        libdrm.so.2 => /usr/lib32/libdrm.so.2 (0xf2483000)
        libresolv.so.2 => /usr/lib32/libresolv.so.2 (0xf1fad000)

    Maybe someone can compare this output with his own...?
    Off Topic Disagree Agree Awesome
  • babblerblingbabblerbling Join Date: 2015-05-27 Member: 204951Members
    re-enable cloud and disable again, restarting steam and ns2 every time ?

    delete (with bckp) options.xml in \userdata\<ns2id>\4920\remote ?
    Off Topic Disagree Agree Awesome
  • fanafana Join Date: 2015-05-14 Member: 204472Members
    Tried, nothing changed ...
    Off Topic Disagree Agree Awesome
Sign In or Register to comment.