Crash while playing. Last log message: Desync on snapshot read

clampsclamps Join Date: 2013-04-28 Member: 185021Members
in Technical Support
I've frequently been crashing while playing. It happens more on high population servers, especially "Newbie School." I've tried all of the tips listed in the sticky post including reinstalling the game. No luck.

Are the ns2.exe symbols available anywhere? I could open the dump in a debugger and maybe find out why it crashed.

Log:
http://pastebin.com/QdWJbYA3
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Comments

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited April 2013
    Thats... one i haven't seen before..

    Run techsupport.exe while ns2 is still opened/in a crash state, to make a ns2 dump file.
    Only do this after you have Deleted your hidden %appdata%\Natural selection 2\ folder (see stickied known problems thread for detailed instructions)
    and then verified cache through steam. (right click ns2 and go to properties)
    and tried again.
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    Hey IronHorse, thanks for the quick reply.

    Deleted Appdada\NS2 folder. Here's my most recent crash. Another desync on snapshot.
    Log: http://pastebin.com/HM53Li2E
    tech_support.zip (477.7 MB)
    https://mega.co.nz/#!wwJjxABR!Gld_iWx97cv2MFgLSPp5MCYKVFpEhU0aqiU4hVuo7UE
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    This is what I could get out of the dump. It's not much...

    AV in Script_RegisterPredict

    0:000> !analyze -v
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    FAULTING_IP:
    NS2!Script_RegisterPredict+1d660
    0045c170 83791c10 cmp dword ptr [ecx+1Ch],10h

    EXCEPTION_RECORD: 0018f368 -- (.exr 0x18f368)
    ExceptionAddress: 0045c170 (NS2!Script_RegisterPredict+0x0001d660)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 63696d7d
    Attempt to read from address 63696d7d

    FAULTING_THREAD: 00001318

    DEFAULT_BUCKET_ID: STATUS_BREAKPOINT

    PROCESS_NAME: NS2.exe

    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

    NTGLOBALFLAG: 0

    APP: ns2.exe

    CONTEXT: 0018f3b8 -- (.cxr 0x18f3b8)
    eax=63696d61 ebx=0000044e ecx=63696d61 edx=00000000 esi=0018fd10 edi=000000d3
    eip=0045c170 esp=0018f6a0 ebp=18f789a0 iopl=0 nv up ei pl nz na po nc
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210202
    NS2!Script_RegisterPredict+0x1d660:
    0045c170 83791c10 cmp dword ptr [ecx+1Ch],10h ds:002b:63696d7d=????????
    Resetting default scope

    READ_ADDRESS: 63696d7d

    FOLLOWUP_IP:
    NS2!Script_RegisterPredict+1d660
    0045c170 83791c10 cmp dword ptr [ecx+1Ch],10h

    LAST_CONTROL_TRANSFER: from 0045f770 to 0045c170

    PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT

    BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT

    STACK_TEXT:
    0018f6a0 0045c170 ns2!Script_RegisterPredict+0x1d660
    0018f6a4 0045f770 ns2!Script_RegisterPredict+0x20c60
    0045f771 50ffffca unknown!unknown+0x0
    0045f775 4ad2bc68 icudt!icudt46_dat+0x90ac68
    0045f779 24848d00 unknown!unknown+0x0


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: ns2!Script_RegisterPredict+1d660

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: NS2

    IMAGE_NAME: NS2.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 5165b7a3

    STACK_COMMAND: .cxr 0018F3B8 ; kb ; dps 18f6a0 ; kb

    FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_NS2.exe!Script_RegisterPredict

    BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_ns2!Script_RegisterPredict+1d660

    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/NS2_exe/0_0_0_0/5165b7a3/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

    Followup: MachineOwner
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    I found that I had 2 mods subscribed (but disabled). Alien textures (the one that makes everything black), and minimap colors. I unsubscribed those and removed the Workshop folder and crashed again. Same desync on snapshot. Different callstack

    Log: http://pastebin.com/pUQNwMdm
    tech_support2.zip (445.7 MB)
    https://mega.co.nz/#!NlowhCxR!fql8tBL00WmuN9KntIozkV6S4X0l7GC53wvwF6mKLB0

    0:000> .symfix
    0:000> .reload
    ................................................................
    ................................................................
    ....
    Loading unloaded module list
    .....................................................
    0:000> !analyze -v
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Update.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Core.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for NS2.exe -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for tbb.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for lua5.1.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Physics.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for PhysX3Cooking_x86.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Sound.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for libcurl.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for PhysX3_x86.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for PhysX3Common_x86.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Render.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for fmodex.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Network.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Spark_Cinematic.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for awesomium.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for dbghelp.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for nvd3dum.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for nvSCPAPI.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for fmod_event_net.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for nvapi.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Steam.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for steamclient.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for icudt.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for CSERHelper.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for vstdlib_s.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for tier0_s.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for crashhandler.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mdnsNSP.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for WLIDNSP.DLL -
    GetPageUrlData2 failed, server returned HTTP status 503
    URL requested: http://watson.microsoft.com/StageOne/NS2_exe/0_0_0_0/5165b7a3/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
    GetUrlPageData2 (WinHttp) failed: 31.

    FAULTING_IP:
    msvcr80!_output_l+7d9 [f:\dd\vctools\crt_bld\self_x86\crt\src\output.c @ 1648]
    74e01eeb 803800 cmp byte ptr [eax],0

    EXCEPTION_RECORD: 0018f05c -- (.exr 0x18f05c)
    ExceptionAddress: 74e01eeb (msvcr80!_output_l+0x000007d9)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 88090909
    Attempt to read from address 88090909

    FAULTING_THREAD: 000010c4

    DEFAULT_BUCKET_ID: STATUS_BREAKPOINT

    PROCESS_NAME: NS2.exe

    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

    NTGLOBALFLAG: 0

    APP: ns2.exe

    CONTEXT: 0018f0ac -- (.cxr 0x18f0ac)
    eax=88090909 ebx=004ad2f3 ecx=7ffffffe edx=0018f773 esi=00000000 edi=88090909
    eip=74e01eeb esp=0018f394 ebp=0018f420 iopl=0 nv up ei pl nz na po nc
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210202
    msvcr80!_output_l+0x7d9:
    74e01eeb 803800 cmp byte ptr [eax],0 ds:002b:88090909=??
    Resetting default scope

    READ_ADDRESS: 88090909

    FOLLOWUP_IP:
    msvcr80!_output_l+7d9 [f:\dd\vctools\crt_bld\self_x86\crt\src\output.c @ 1648]
    74e01eeb 803800 cmp byte ptr [eax],0

    LAST_CONTROL_TRANSFER: from 74e387e4 to 74e01eeb

    PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT

    BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT

    STACK_TEXT:
    0018f394 74e01eeb msvcr80!_output_l+0x7d9
    0018f620 74e387e4 msvcr80!_vsnprintf_l+0x89
    0018f664 74e38823 msvcr80!_vsnprintf+0x17
    0018f67c 101b702d spark_core!M4::String_Printf+0x1d
    0018f690 0045f999 ns2!Script_RegisterPredict+0x20e89
    0018f77c 7774389a ntdll!RtlpFreeHeap+0xb7a
    0018f85c 0046025b ns2!Script_RegisterPredict+0x2174b
    0018f868 0018f8d4 unknown!unknown+0x0


    FAULTING_SOURCE_LINE: f:\dd\vctools\crt_bld\self_x86\crt\src\output.c

    FAULTING_SOURCE_FILE: f:\dd\vctools\crt_bld\self_x86\crt\src\output.c

    FAULTING_SOURCE_LINE_NUMBER: 1648

    FAULTING_SOURCE_CODE:
    No source found for 'f:\dd\vctools\crt_bld\self_x86\crt\src\output.c'


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: msvcr80!_output_l+7d9

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: msvcr80

    IMAGE_NAME: msvcr80.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 4dcddbf3

    STACK_COMMAND: .cxr 0018F0AC ; kb ; dps 18f394 ; kb

    FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_msvcr80.dll!_output_l

    BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_msvcr80!_output_l+7d9

    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/NS2_exe/0_0_0_0/5165b7a3/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

    Followup: MachineOwner
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    For what it's worth, I played for 3 hours tonight on a different server and had no problems.
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  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    are the snapshots perhaps related to ingame taken screenshots?
    /wildguess

    Delete all you have or move them?
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    @clamps thanks for all the info! Does this only happen on one particular server?
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    This happens on multiple different servers. "The 32 man server that never lags" is another where I often crash. Like I said, it seems to be correlated to higher population servers. I haven't been able to narrow it down to a specific server mod or anything like that. @DC_Darkling, I haven't taken any screenshots so I don't think that's it.
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  • rwsrws Milwaukee, WI Join Date: 2013-01-05 Member: 177696Members
    edited April 2013
    This looks like it might be a job for Max or Brian.

    @clamps try playing without being subscribed to any mods and see what happens.
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  • clampsclamps Join Date: 2013-04-28 Member: 185021Members
    rws wrote: »
    @clamps try playing without being subscribed to any mods and see what happens.
    Good idea, and these crashes occurred when all mods were unsubscribed and removed.
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