Black Screen Build 227 + Connection Timeout

LenxurLenxur Join Date: 2012-10-31 Member: 165087Members
in Technical Support
Hi there, I'm having connection Timeout for about 80% of the times I try to connect to a server, if I do not get that I go to a blackscreen with the writting "Build 227" on the top left corner. After getting "Timeouted" I have to exit the game and start it over to see servers on the games list, if not I get no game on the server list.

I have already created succesfully a map and could wonder around any maps at first attempt, with no problem at all (the only problem being completely alone :P). When I'm on the Ready Room I noticed that there is this "Build 227" on the top left corner too. So I supose that this Black Screen is somehow a problem that happens in the momment when you get in that room, or the room try to load.

Also, I've tried to use the fix on "BLACK SCREEN/JOIN CRASH FIX" too:

<i>"Run dxsetup in drive\Program Files (x86)\Steam\steamapps\common\Natural Selection 2\redist\directx\
Delete the folder drive\Program Files (x86)\Steam\steamapps\common\Natural Selection 2\ns2\shaders
Press the Windows key and R (Win+R) and type %APPDATA%\Natural Selection 2 then press enter.
Delete all the files in this folder
Verify the Integrity of the NS2 Game Cache:
In Steam, go to the Natural Selection 2 menu option, Right-click>Properties>Local Files>Verify Integrity of Cache
(this will re-download the files you deleted, but it will be the correct files this time)"</i>

I've tried to reinstall the game completly, I've tried to use the command "retry" in all possible ways...
Also tried to open ports like "Trouble Shooting" post:

"<i>TCP Ports
27000-27100
UDP Ports
1200,27000-27100</i>"

I'm not sure if I've done that correctly, 'cause I have a router/modem that is weird to port forward... Tho I've never had any problems that needed me to open ports. I have an internet connection of 50 MB Down and 30 MB Up, so no problem there, probably. I'm a Steam user, from Brazil.

Oh, there is another important information: I could get into the Ready Room in one of the servers, and see another guy there too, walking and stuff. Then when I tried to get in Random I got a red chain in the screen (probably saying that I lost connection, or something like that...). Never could get that again. Tried about 30 times, I would say.

Sorry for my english. :)

-------------------------------------------------------------------------------------------------------------------------
MY SPECS:

I've used "Can You Run It" to check if I would be able to run the game, and it says I can at Minimun Requirements at least.

CPU
Intel® Core™ i7-2670QM CPU @ 2.20GHz Sandy Bridge 32nm

RAM
8,00 GB Dual-Channel DDR3 @ 665 Mhz (9-9-9-24)

OS
Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit

Video Card
GeForce GT 540M 2.1 GB
Pixel Shader version 5.0
Vertex Shader version 5.0
Dedicated Video RAM 2.1 GB

HD
SATA-II 3.0Gb/s, 7200 RPM
Free Space 85.7 GB



--------------------------------------------------------------------------------------------------------------------------
LOGS FROM TIMEOUT PROBLEM:

<i>Date: 10/31/12
Time: 15:30:10
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Connecting to server 186.215.55.225:27016
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Error: Attempted to load remote options from a file that does not exist.</i>


=====================


<i>Date: 10/31/12
Time: 15:33:32
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Connecting to server 186.215.55.225:27016
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Error: Attempted to load remote options from a file that does not exist.</i>


=================


<i>Date: 10/31/12
Time: 15:53:30
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Saving config://FavoriteServers.json
Connecting to server 200.58.99.134:27015
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Error: Attempted to load remote options from a file that does not exist.</i>





--------------------------------------------------------------------------------------------------------------------------
LOGS FROM BLACK SCREEN PROBLEM:


<i>Date: 10/31/12
Time: 13:10:16
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Connecting to server 186.215.55.225:27016
Client : 0.000000 : Loading VM Client
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading 'maps/ns2_veil.level'
Error: Couldn't open file ''
Error: Couldn't load 'materials/descent/descent_floor_01_a_normal.dds' (File not found)
Finished loading 'maps/ns2_veil.level'
Predict : 0.000000 : Loading VM Predict
Error: Attempted to load remote options from a file that does not exist.</i>


=======================


<i>Date: 10/31/12
Time: 15:55:21
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Connecting to server 186.215.55.225:27016
Client : 0.000000 : Loading VM Client
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading 'maps/ns2_tram.level'
Error: Couldn't open file ''
Finished loading 'maps/ns2_tram.level'
Predict : 0.000000 : Loading VM Predict
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Client : 7.621347 : Reconnecting to 186.215.55.225:27016
Connecting to server 186.215.55.225:27016
Error: Attempted to load remote options from a file that does not exist.</i>


========================


<i>Date: 10/31/12
Time: 17:03:22
--------------------------------------------------------------
Build 227
Steam initialized
Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
Record Device: Microfone (Realtek High Definition Audio)
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Connecting to server 186.215.55.225:27016
Client : 0.000000 : Loading VM Client
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading 'maps/ns2_docking.level'
Error: Couldn't open file ''
Error: Couldn't open file 'models/props/docking/docking_baggagescreens_01.model'
Error: Couldn't open file 'models/props/docking/docking_plants_test.model'
Error: Couldn't open file 'models/props/docking/docking_plants_test.model'
Error: Couldn't open file 'models/props/docking/docking_tram_01.model'
Error: Couldn't open file 'materials/descent/descent_floor_01_a.material'
Error: Couldn't open file 'materials/descent/descent_floor_01_a.material'
Error: Couldn't open file 'materials/descent/descent_floor_01_a.material'
Error: Couldn't open file 'materials/descent/descent_floor_01_a.material'
Error: No shader specified for material 'materials/descent/descent_floor_01_a.material'
Finished loading 'maps/ns2_docking.level'
Predict : 0.000000 : Loading VM Predict
Error: Couldn't open file 'models/.material'
Error: No shader specified for material 'models/.material'
Error: Couldn't open file 'models/props/descent/docking_tram_03.material'
Error: No shader specified for material 'models/props/descent/docking_tram_03.material'
Error: Couldn't open file 'models/props/descent/docking_tram_02.material'
Error: No shader specified for material 'models/props/descent/docking_tram_02.material'
Error: Couldn't open file 'models/props/docking/docking_shower_towelrack3.model'
Error: Couldn't open file 'models/props/docking/shower_test.model'
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Main Menu Initialized at Version: 227
Error: Attempted to load remote options from a file that does not exist.</i>
.
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Comments

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    I recommend uninstalling all content through steam and re downloading, as its pointing to an options file that doesnt exist so something went wrong on install.
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  • LenxurLenxur Join Date: 2012-10-31 Member: 165087Members
    <!--quoteo(post=2003261:date=Oct 31 2012, 05:53 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Oct 31 2012, 05:53 PM) <a href="index.php?act=findpost&pid=2003261"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I recommend uninstalling all content through steam and re downloading, as its pointing to an options file that doesnt exist so something went wrong on install.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Yup, I've tried doing this too, deleted all the game through Steam and manually on appdata/roaming. Installed again and got all this errors.... or are you saying that I should do that once more? :P
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Hmm...
    My friend had this same error last night and solved it by deleting the entire NS2 folder in Appdata and then verifying integrity of cache..
    BUT this is now no longer recommended necessarily .. and it sounds like you already did it.
    Forwarding to devs.
    Off Topic Disagree Agree Awesome
  • LenxurLenxur Join Date: 2012-10-31 Member: 165087Members
    Thanks a LOT!! :D

    Oh, I just remembered that once I've to change my Download Region on Steam to make the game work properly, tho I could not play at all the game when I had to do that. I'll try to change from Brazil (where I live) to US - Los Angeles. It will take a while because the download speed is really slower now, probably because I changed the region. When I check that I'll post here if that fixed the game..

    Thanks again! :)
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  • LenxurLenxur Join Date: 2012-10-31 Member: 165087Members
    I'm still not able to play the game, getting the same results as before changing the Download Region.

    First attempt log: Got Blackscreen.

    <i>Date: 10/31/12
    Time: 19:19:17
    --------------------------------------------------------------
    Build 227
    Steam initialized
    Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
    Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
    Record Device: Microfone (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 227
    Saving config://FavoriteServers.json
    Connecting to server 200.58.99.134:27015
    Client : 0.000000 : Loading VM Client
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Error: Couldn't open file ''
    Error: Couldn't open file ''
    Loading 'maps/ns2_refinery.level'
    Error: Couldn't open file 'models/props/summit/oreconveyor_rail.model'
    Error: Couldn't open file 'models/props/refinery/refinery_oreextractvert_temp.model'
    Error: Couldn't open file 'models/cinematics/exoreveal/page_1_panels_1-11 - onosemerges/camera7.model'
    Error: Couldn't open file 'materials/descent/descent_wall_02_a.material'
    Error: Couldn't open file 'materials/descent/descent_wall_02_a.material'
    Error: Couldn't open file 'materials/descent/descent_wall_02_a.material'
    Error: Couldn't open file 'materials/descent/descent_wall_02_a.material'
    Error: Couldn't open file 'materials/descent/descent_wall_02_a.material'
    Error: No shader specified for material 'materials/descent/descent_wall_02_a.material'
    Finished loading 'maps/ns2_refinery.level'
    Predict : 0.000000 : Loading VM Predict
    Client : 46.109089 : Reconnecting to 200.58.99.134:27015
    Connecting to server 200.58.99.134:27015
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 227
    Error: Attempted to load remote options from a file that does not exist.</i>




    Second Attempt, after deleting Shaders Folder, NS2 appdata/roaming folder, the folders where the errors occoured in the previous log and then verifying game cache.
    I got Timeout.

    Date: 10/31/12
    Time: 21:15:07
    --------------------------------------------------------------
    Build 227
    Steam initialized
    Render Device: NVIDIA GeForce GT 540M (9.18.13.697)
    Sound Device: Alto-falantes (Realtek High Definition Audio) stereo
    Record Device: Microfone (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 227
    Connecting to server 186.215.55.225:27016
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 227
    Error: Attempted to load remote options from a file that does not exist.
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  • xStahlxStahl Join Date: 2012-10-31 Member: 165212Members
    I'm having this problem too I can not join in any game and always receive "Timeout" after a black screen with "Build 227" in the left upper corner.
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  • uxlapogiuxlapogi Join Date: 2012-10-31 Member: 165238Members
    I'm getting a timeout 100% of the time, so I'd say you're lucky it's only 80% for you.

    The first time I started the game after I boguht it today I actually got into a game.... with severe rubberbanding which made the game unplayable.
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  • LenxurLenxur Join Date: 2012-10-31 Member: 165087Members
    Hey there guys, I found out what is my problem, tho I can't really fix it by myself. I have a Modem/Router here from my internet company, and this company is rather new. It seems I am having issues with the ports of the game... tho, it's only ports from THIS game, and I have tons of games here, and they all work just fine in online playing. Well, the problem is that it is IMPOSSIBLE to access my router/modem through cmd - telnet. My internet company doesn't have the username/password for it and it's forbidden to mess with it's cmd properties. So I asked them to check the ports from 27000 - 27100 TCP/UDP + 1200 UDP, and they will take about 1 week to check it.

    That is probably my issue because I used my 3G connection from my mobile and I can play just fine using it, tho the lag is amazing... quite impossible to play using 3G.

    That's all. If you are having this problem too, try to check this video: <a href="http://www.youtube.com/watch?v=a8YiopTocPk" target="_blank">http://www.youtube.com/watch?v=a8YiopTocPk</a>
    It's the same one from the topic "KNOWN ISSUES AND POSSIBLE FIXES" that is pinned in this section of the forums too.
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  • pray4snowpray4snow Join Date: 2005-06-17 Member: 54019Members
    I am also having similar issues. However on my 1st connection attempt to any server, i will get Build 229 blackscreen.
    I tend to disconnect for multiple times on other connections attempts. Anyone found a fix? I am unable to Telnet my router " could not open connection to the host, on port23"
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Please see:
    <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=124418" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=124418</a>
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