Gamingdeluxe.co.uk, poor performance?

Neil79Neil79 Join Date: 2012-07-06 Member: 153950Members
I was playing on a french server (FR) which gave me smooth an amazing gameplay yet right after i played on gamingdeluxe.co.uk and it was bloody awful, stuttering and jerky, bad frame rates e.t.c.. Yet both servers gave me a ping of 23ms+ in the server browser, i'm sure i've had problems on this server before.

Next time it happens i'll do a video.
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Comments

  • ZeikkoZeikko Join Date: 2007-12-16 Member: 63179Members, Squad Five Blue, NS2 Map Tester
    Just type net_stats to the console and check the server rate. If the server rate is less than 30 you'd better change the server.
    There are only about 5 public European servers that have good enough CPU to run the game without rate drops.
  • Neil79Neil79 Join Date: 2012-07-06 Member: 153950Members
    Will try and remember that, thanks Zeikko
  • eLboteLbot Join Date: 2012-09-13 Member: 159229Members
    edited October 2012
    Hate to say it - but yes. Their current server is AWFUL. I've emailed the head of the company discussing the issues in the hope that he doesn't try and sell packages like this and thus ruin public perception about game performance. It's unclear if he's running it on underpowered hardware or if its the fact it's sat on a stale map for so long. But; just how bad? See for yourself:

    GamingDeluxe.co.uk: <a href="http://i.imgur.com/cNcpQ.png" target="_blank">http://i.imgur.com/cNcpQ.png</a>
    Thirsty Onos: <a href="http://i.imgur.com/Sp7dO.png" target="_blank">http://i.imgur.com/Sp7dO.png</a> (Note, those two sharp dips [at 8pm and 11pm] are polling errors and not reflective of actual performance, however I'm still planning on upgrading because we were sat at 28-29 for most of the late night which i'm not happy about. The quick fix being to drop to 16 slots but I'd rather just upgrade and maintain 18 slots, whereas he's running 20 slots on a server instance much more thinly allocated.)
  • Neil79Neil79 Join Date: 2012-07-06 Member: 153950Members
    Yep with a server like this it would give a really poor impression to new players! especially as more of them start to crop up.. They either need to shut it down or fix it
  • LucianLucian Join Date: 2004-01-09 Member: 25193Members, Constellation
    I run a server that dips below 30 frequently, and there's no noticeable lag. If there is any lag, usually a map change or server restart fixes it, so I suspect it's unrelated to how powerful the machine is.

    What I do notice is a lot of people with high pings (100 or more) connect to the server, and they appear very choppy. As skulks, they are very hard to hit.

    But regardless, I hope UWE makes some significant improvements to server performance before release, otherwise it will be hard for start-up servers to succeed, unless they have their own overclocked hardware or a GSP package that's tailored for cpu-intense single-threaded applications.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    <!--quoteo(post=1985943:date=Oct 1 2012, 06:21 PM:name=Lucian)--><div class='quotetop'>QUOTE (Lucian @ Oct 1 2012, 06:21 PM) <a href="index.php?act=findpost&pid=1985943"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I run a server that dips below 30 frequently, and there's no noticeable lag. If there is any lag, usually a map change or server restart fixes it, so I suspect it's unrelated to how powerful the machine is.

    What I do notice is a lot of people with high pings (100 or more) connect to the server, and they appear very choppy. As skulks, they are very hard to hit.<!--QuoteEnd--></div><!--QuoteEEnd-->
    Typically, I find >20 ticks to be generally 'lag-free' and playable. Its when you drop into the sub-20 tick range that gameplay becomes noticeably laggy, with lots of rubberbanding/micro-stuttering. Its worse for people with higher ping because their computer need to do more prediction, hence more and worse rubberbanding when the server updates them.
  • eLboteLbot Join Date: 2012-09-13 Member: 159229Members
    edited October 2012
    <!--quoteo(post=1986376:date=Oct 2 2012, 04:56 PM:name=ScardyBob)--><div class='quotetop'>QUOTE (ScardyBob @ Oct 2 2012, 04:56 PM) <a href="index.php?act=findpost&pid=1986376"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Typically, I find >20 ticks to be generally 'lag-free' and playable. Its when you drop into the sub-20 tick range that gameplay becomes noticeably laggy<!--QuoteEnd--></div><!--QuoteEEnd-->

    This is anecdotal and based on no data at all; but I tend to notice anything <25 and likewise find <20 completely unplayable in the average game because hit detection really seems to take a big hit sub the 20 mark.

    Im antsy about holding as close to 30 as possible simply because although we might not be able to percieve it past a certain point (for me its somewhere around 25 [+/- 2]); it could certainlly still have an effect on the outcome of competitive games.

    It disappoints me to see server Op's that clearly know what they're doing when they add those extra few slots, dragging their fantastic rock solid 30tick server down into the muddy low 20 ticks. (Not to speak of what it does to gameplay pacing to have slots in the 20's).
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    I run the EPIC [EU] servers and we recently switched to a dedi provided by gamingdeluxe.co.uk (PowerEdge R210 II - Xeon E3-1270, 8GB RAM (16 soon)). After the switch the tickrate on the NS2 servers has been horrendous - rarely going above 24 for any sustained amount of time and sometimes dropping as low as 7 with the exact same settings as before.

    It should be noted that the two NS2 servers are not the only ones running on the box and as I type this our Empires Mod server has around 30-40 people on it, which I think is interfering although there is nothing to suggest so in the server's resource usage.

    I don't know if this is an issue with our dedi or there is some hidden config I have to change, but this is making the game unplayable and I'd love to know how to fix it.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    I took a look at your <a href="http://ns2servers.devicenull.org/detail.php?id=3252" target="_blank">server performance</a> and something is definitely going on:
    <a href="http://imgur.com/Eq2mN" target="_blank"><img src="http://i.imgur.com/Eq2mNl.png" border="0" class="linked-image" /></a>

    Unfourtunately, I wouldn't expect great performance from an E3-1270 right now, but its powerful enough that the tickrate should mostly stay above 10. For example, this is <a href="http://ns2servers.devicenull.org/detail.php?id=390" target="_blank">another server</a> running on <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=121581&st=0#entry1985960" target="_blank">pretty similar hardware</a>:
    <a href="http://imgur.com/9hoXf" target="_blank"><img src="http://i.imgur.com/9hoXfl.png" border="0" class="linked-image" /></a>

    Are you running any other programs in the background (e.g. Vent/TS3/Mumble server, etc)? The things you might want to try are:
    - Turning off the Empires server temporarily
    - Locking the NS2 and Empires servers to different cores manually (via setting their core affinity)
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    <!--quoteo(post=1988295:date=Oct 7 2012, 08:18 PM:name=ScardyBob)--><div class='quotetop'>QUOTE (ScardyBob @ Oct 7 2012, 08:18 PM) <a href="index.php?act=findpost&pid=1988295"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Are you running any other programs in the background (e.g. Vent/TS3/Mumble server, etc)? The things you might want to try are:
    - Turning off the Empires server temporarily
    - Locking the NS2 and Empires servers to different cores manually (via setting their core affinity)<!--QuoteEnd--></div><!--QuoteEEnd-->

    The dedi does have a few other servers running on it - TS3 and Empires being the other main servers. I disabled all of the servers except TS3 and Empires when I wrote that post. I had already tried setting the affinities of both Empires and NS2, but to no avail.
  • fanaticfanatic This post has been edited. Join Date: 2003-07-23 Member: 18377Members, Constellation, Squad Five Blue
    edited October 2012
    Anything below a stable 30 ticks is unplayable as far as I'm concerned. Even a tickrate of 30 is very low compared to other games.

    UKGamer: Basically, if your server isn't clocked at 4GHz+, you're never going to get a stable tickrate. That's just how how bad the server performance is at the moment, unfortunately. It doesn't really matter what other servers you have running on the box at the same time, NS2 only needs two cores -- it does need a lot of juice from those two cores however.
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    edited October 2012
    <!--quoteo(post=1988566:date=Oct 8 2012, 09:13 PM:name=fanatic)--><div class='quotetop'>QUOTE (fanatic @ Oct 8 2012, 09:13 PM) <a href="index.php?act=findpost&pid=1988566"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->UKGamer: Basically, if your server isn't clocked at 4GHz+, you're never going to get a stable tickrate.<!--QuoteEnd--></div><!--QuoteEEnd-->

    It's strange how on the previous dedi we had the same amount of servers running on an i5-2400 and there were no issues. I hope these server performance issues get resolved soon.
  • fanaticfanatic This post has been edited. Join Date: 2003-07-23 Member: 18377Members, Constellation, Squad Five Blue
    Not true, I'm afraid. I've tried your server several times in the past, and it has always had problems with unstable tickrate in the lategame.
  • ZeikkoZeikko Join Date: 2007-12-16 Member: 63179Members, Squad Five Blue, NS2 Map Tester
    <!--quoteo(post=1988566:date=Oct 8 2012, 10:13 PM:name=fanatic)--><div class='quotetop'>QUOTE (fanatic @ Oct 8 2012, 10:13 PM) <a href="index.php?act=findpost&pid=1988566"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Anything below a stable 30 ticks is unplayable as far as I'm concerned. Even a tickrate of 30 is very low compared to other games.<!--QuoteEnd--></div><!--QuoteEEnd-->

    You can't do direct tickrate comparison with other games though because of the architecture of the server side code. I understood that in ns2 the player moves are not calculated in ticks which makes high server tickrate less of a requirement and high tickrate giving less advantage compared to other games.
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    <!--quoteo(post=1988592:date=Oct 8 2012, 11:02 PM:name=fanatic)--><div class='quotetop'>QUOTE (fanatic @ Oct 8 2012, 11:02 PM) <a href="index.php?act=findpost&pid=1988592"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Not true, I'm afraid. I've tried your server several times in the past, and it has always had problems with unstable tickrate in the lategame.<!--QuoteEnd--></div><!--QuoteEEnd-->

    If that's true then I would have hoped this upgrade would solve those problems. I guess I'll have to wait and see if future patches increase performance, otherwise I guess I won't be hosting any NS2 servers. :(
  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    edited October 2012
    The tickrate in NS2 and how the netcode works is quite different to other games, which is why you can't do a direct comparison.

    Obviously, a solid 30 tickrate is the best you can have. However, the game is playable on anything above 20 decently, and just-about-playable on ticks of 15+. Anything less than 15 and you will start to notice bad Framerate and stuttering.
  • xDragonxDragon Join Date: 2012-04-04 Member: 149948Members, NS2 Playtester, Squad Five Gold, NS2 Map Tester, Reinforced - Shadow
    While the tickrate works differently in NS2 compared to source, I'd question that even while keeping an even 30 ticks maybe less of an issue, a server that is unable to keep up at 30 ticks a second may not be able to process all the input per player fast enough. Combine that with the fact that we have no ability to see this other 'framerate' variable (if it even is something that ticks, or just processes on reciept) its very hard to know if that is something that also starts to degregade with higher playercounts/slower hardware.
  • fanaticfanatic This post has been edited. Join Date: 2003-07-23 Member: 18377Members, Constellation, Squad Five Blue
    <!--quoteo(post=1988826:date=Oct 9 2012, 05:31 PM:name=Obraxis)--><div class='quotetop'>QUOTE (Obraxis @ Oct 9 2012, 05:31 PM) <a href="index.php?act=findpost&pid=1988826"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->However, the game is playable on anything above 20 decently, and just-about-playable on ticks of 15+.<!--QuoteEnd--></div><!--QuoteEEnd-->
    You and I apparently have very different definitions of "playable". I notice things not registering accurately even when it's fluctuating between 25-30.
  • LucianLucian Join Date: 2004-01-09 Member: 25193Members, Constellation
    <!--quoteo(post=1988857:date=Oct 9 2012, 02:23 PM:name=fanatic)--><div class='quotetop'>QUOTE (fanatic @ Oct 9 2012, 02:23 PM) <a href="index.php?act=findpost&pid=1988857"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->You and I apparently have very different definitions of "playable". I notice things not registering accurately even when it's fluctuating between 25-30.<!--QuoteEnd--></div><!--QuoteEEnd-->
    That may simply be a bug. I was in a game where aliens built whips everywhere, which caused tickrate to drop. The server never recovered after the match. Its tickrate would fluctuate between about 25 and 30, even in the ready room between matches, and even after a map change. I had to restart the server to fix it.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    <!--quoteo(post=1988607:date=Oct 8 2012, 03:49 PM:name=UKGamer)--><div class='quotetop'>QUOTE (UKGamer @ Oct 8 2012, 03:49 PM) <a href="index.php?act=findpost&pid=1988607"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->If that's true then I would have hoped this upgrade would solve those problems. I guess I'll have to wait and see if future patches increase performance, otherwise I guess I won't be hosting any NS2 servers. :(<!--QuoteEnd--></div><!--QuoteEEnd-->
    I still think something funny is going on with your server. It should be performing better than it is now, but I'm not sure what else to try.
  • xDragonxDragon Join Date: 2012-04-04 Member: 149948Members, NS2 Playtester, Squad Five Gold, NS2 Map Tester, Reinforced - Shadow
    edited October 2012
    For comparison i run NS2 servers on a E3 1270v2 (ivy bridge xeon 3.7ghz), and that runs 18 players and generally stays at or close to 30 ticks. Granted in terms of single core efficiency that is basically the fastest chip out there, but atleast its not O/C'd.

    I will say that i did have issues getting the chips to run always at 3.7, it would always downclock even with heavy load/all powersaving features turned off. I ended up running an application called Throttlestop, and unchecking the box for the C1E state, which resolved the downclocking.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    <!--quoteo(post=1988921:date=Oct 9 2012, 01:12 PM:name=xDragon)--><div class='quotetop'>QUOTE (xDragon @ Oct 9 2012, 01:12 PM) <a href="index.php?act=findpost&pid=1988921"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I will say that i did have issues getting the chips to run always at 3.7, it would always downclock even with heavy load/all powersaving features turned off. I ended up running an application called Throttlestop, and unchecking the box for the C1E state, which resolved the downclocking.<!--QuoteEnd--></div><!--QuoteEEnd-->
    This might be worth trying, or, even better, getting into the bios and disabling the C1E state/downclocking features. If the CPU is trying to throttle under load, that would be consistent with your poorer performance that other comparable servers.
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    <!--quoteo(post=1988963:date=Oct 9 2012, 10:10 PM:name=ScardyBob)--><div class='quotetop'>QUOTE (ScardyBob @ Oct 9 2012, 10:10 PM) <a href="index.php?act=findpost&pid=1988963"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->This might be worth trying, or, even better, getting into the bios and disabling the C1E state/downclocking features. If the CPU is trying to throttle under load, that would be consistent with your poorer performance that other comparable servers.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I'll see what I can do. Thanks for your help!
  • devicenulldevicenull Join Date: 2003-04-30 Member: 15967Members, NS2 Playtester, Squad Five Blue
    <!--quoteo(post=1988963:date=Oct 9 2012, 05:10 PM:name=ScardyBob)--><div class='quotetop'>QUOTE (ScardyBob @ Oct 9 2012, 05:10 PM) <a href="index.php?act=findpost&pid=1988963"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->This might be worth trying, or, even better, getting into the bios and disabling the C1E state/downclocking features. If the CPU is trying to throttle under load, that would be consistent with your poorer performance that other comparable servers.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I run one of our PT servers on a 1270, and it did not perform well while power saving was on. Once I figured out how to disable it, things got much smoother. I can't recall what bios option it was, but using CPU-z was very helpful as it displayed the actual clockrate.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    <!--quoteo(post=1989001:date=Oct 9 2012, 03:46 PM:name=devicenull)--><div class='quotetop'>QUOTE (devicenull @ Oct 9 2012, 03:46 PM) <a href="index.php?act=findpost&pid=1989001"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I run one of our PT servers on a 1270, and it did not perform well while power saving was on. Once I figured out how to disable it, things got much smoother. I can't recall what bios option it was, but using CPU-z was very helpful as it displayed the actual clockrate.<!--QuoteEnd--></div><!--QuoteEEnd-->
    Good to know. Anecdotally, people have seen increased client-side performance from disabling them so something similar may occur server-side.

    Also, found this <a href="http://www.hardwaresecrets.com/article/611" target="_blank">nifty little explanation</a> of what the C-stats do.
  • eLboteLbot Join Date: 2012-09-13 Member: 159229Members
    edited October 2012
    I always feel silly recommending the basics, but i've a habbit of overlooking the small stuff sometimes so it may be helpful to check; are you running the server instances with high core priority AND on a seperate core from the OS? I found that even having the over-flow core set to the OS core [core 0] caused me seriously reduced performance.

    I'm renting from gaming deluxe - but on a E3-1280 Chip which holds at 4Ghz constantly, I'm holding out until release to see if there's any magical drop in server resource req's but it looks like i'll be shelling out for the E3-1290v2 as I mentioned in earlier comments. Xeons below 1280v1 are going to see problems at 18 slots when games cross the 40 minute mark, 16 slots on a 1270v1 is reasonable under all circumstances however, once we find out what's causing your problems it's up to you to decide what to settle on.
  • endarendar Join Date: 2010-07-27 Member: 73256Members, Squad Five Blue
    <!--quoteo(post=1989657:date=Oct 11 2012, 11:14 PM:name=eLbot)--><div class='quotetop'>QUOTE (eLbot @ Oct 11 2012, 11:14 PM) <a href="index.php?act=findpost&pid=1989657"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I found that even having the over-flow core set to the OS core [core 0] caused me seriously reduced performance.<!--QuoteEnd--></div><!--QuoteEEnd-->
    I find that interesting, do you have any more information about this? Has anyone else come to the same conclusion?
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    edited October 2012
    Ok, C1E is disabled. Now I just need players to see if it made any difference...

    <img src="https://dl.dropbox.com/u/189394/ShareX/2012-08/NS2_Servers_-_Google_Chrome_2012-10-12_20-24-29.png" border="0" class="linked-image" />

    Maybe too early yet, but this is looking promising.

    Just had a full round played on #2 that lasted well into the 40 minute mark (while #1 was full). Everything seems fine!
  • eLboteLbot Join Date: 2012-09-13 Member: 159229Members
    edited October 2012
    <!--quoteo(post=1990214:date=Oct 12 2012, 04:19 AM:name=UKGamer)--><div class='quotetop'>QUOTE (UKGamer @ Oct 12 2012, 04:19 AM) <a href="index.php?act=findpost&pid=1990214"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Ok, C1E is disabled. Now I just need players to see if it made any difference...<!--QuoteEnd--></div><!--QuoteEEnd-->

    I'm curious, because this is a thread about gamingdeluxe.co.uk and it's worth commenting on considering you're renting a dedi from them (as am I); how did you go about this? Was it an email to the company, do you have KVM over IP with your package? Or was it done from the windows environment?
  • UKGamerUKGamer Join Date: 2004-03-12 Member: 27300Members
    <!--quoteo(post=1990636:date=Oct 13 2012, 01:36 AM:name=eLbot)--><div class='quotetop'>QUOTE (eLbot @ Oct 13 2012, 01:36 AM) <a href="index.php?act=findpost&pid=1990636"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I'm curious, because this is a thread about gamingdeluxe.co.uk and it's worth commenting on considering you're renting a dedi from them (as am I); how did you go about this? Was it an email to the company, do you have KVM over IP with your package? Or was it done from the windows environment?<!--QuoteEnd--></div><!--QuoteEEnd-->

    Well it wasn't actually me who disabled it as I don't have access to that (our dedi is run by a few clan members and me (I'm not really "in" the clan)), but I'm told that you have to email them and they set up the KVM over IP temporarily. In my case it was "Dell Power Management" or some such setting that had to be disabled. I will ask tomorrow and give the response here.
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