Refund possible?

dismal626dismal626 Join Date: 2011-09-04 Member: 119861Members
I just pre-ordered the game and installed the beta only to find out that the game runs horribly on my computer for some reason. Is there any chance of me being able to get a refund, and if so, how? Thanks.
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Comments

  • sherpasherpa stopcommandermode Join Date: 2006-11-04 Member: 58338Members
    E-mail store@unknownworlds.com. I included this stuff for my refund:

    Name:
    Item:
    Unique Transaction ID:
    Cost:
    Purchase Date:

    (Basically a copy+paste of the paypal transaction).

    They were pretty quick with the turn around time.
  • TopperTopper Mr. Parasite Himself Join Date: 2002-11-13 Member: 8462Members
    Sorry it didn't work out for you, hope to see you in the future with either a new rig, or optimized performance.
  • twilitebluetwiliteblue bug stalker Join Date: 2003-02-04 Member: 13116Members, NS2 Playtester, Squad Five Blue
    <!--quoteo(post=1873021:date=Sep 4 2011, 04:53 AM:name=dismal626)--><div class='quotetop'>QUOTE (dismal626 @ Sep 4 2011, 04:53 AM) <a href="index.php?act=findpost&pid=1873021"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I just pre-ordered the game and installed the beta only to find out that the game runs horribly on my computer for some reason. Is there any chance of me being able to get a refund, and if so, how? Thanks.<!--QuoteEnd--></div><!--QuoteEEnd-->
    That's rather unfortunate. :(

    Out of curiosity, how low is your FPS? The latest build (185) too a hard performance hit. A lot of players, including myself saw a 50% FPS drop. I'd hang around a few weeks longer, and wait for the performance to improve (it will).

    If by then, you still find it unplayable, I have faith the developers will still gladly refund your preorder.
  • IronsoulIronsoul Join Date: 2011-03-12 Member: 86048Members
    Heres my unnoficial recommended minimum specs (that's the minimum specs I would recommend).

    Intel Duel Core e5300 (that's a pentium duel core). or AMD phenom 2 x4 955
    4GB of DDR2 ram at 800mhz
    1GB graphics card: gtx 550 or HD 5770

    If your computer is worse than that, you really won't get anything playable.

    Here's my unofficial recommended recommended specs

    Intel Core i5 2500 or AMD Phenom 2 x6 1090T
    4GB of DDR3 Ram at 1333mhz (8GB doubly recommended)
    1GB Graphics card HD 5850, 5870, 6950, 6970. or gtx 560 ti and up.

    All in all, the only reason your fps would be so bad is you are running a really old core 2 duo or athlon system. Sorry about that. A $900 laptop could probably run the game on medium okay.
  • dismal626dismal626 Join Date: 2011-09-04 Member: 119861Members
    <!--quoteo(post=1873031:date=Sep 4 2011, 06:39 AM:name=twiliteblue)--><div class='quotetop'>QUOTE (twiliteblue @ Sep 4 2011, 06:39 AM) <a href="index.php?act=findpost&pid=1873031"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->That's rather unfortunate. :(

    Out of curiosity, how low is your FPS? The latest build (185) too a hard performance hit. A lot of players, including myself saw a 50% FPS drop. I'd hang around a few weeks longer, and wait for the performance to improve (it will).

    If by then, you still find it unplayable, I have faith the developers will still gladly refund your preorder.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I'd say its around the 10-20 range, and the strange thing is that it stays at that fps regardless of my graphic settings. Yeah, I wasn't planning on getting my money back right away, I just wanted to see if it was even possible first.
  • dismal626dismal626 Join Date: 2011-09-04 Member: 119861Members
    <!--quoteo(post=1873037:date=Sep 4 2011, 07:07 AM:name=Ironsoul)--><div class='quotetop'>QUOTE (Ironsoul @ Sep 4 2011, 07:07 AM) <a href="index.php?act=findpost&pid=1873037"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Heres my unnoficial recommended minimum specs (that's the minimum specs I would recommend).

    Intel Duel Core e5300 (that's a pentium duel core). or AMD phenom 2 x4 955
    4GB of DDR2 ram at 800mhz
    1GB graphics card: gtx 550 or HD 5770

    If your computer is worse than that, you really won't get anything playable.

    Here's my unofficial recommended recommended specs

    Intel Core i5 2500 or AMD Phenom 2 x6 1090T
    4GB of DDR3 Ram at 1333mhz (8GB doubly recommended)
    1GB Graphics card HD 5850, 5870, 6950, 6970. or gtx 560 ti and up.

    All in all, the only reason your fps would be so bad is you are running a really old core 2 duo or athlon system. Sorry about that. A $900 laptop could probably run the game on medium okay.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I'm pretty sure my specs are fine, there's just something weird going on with the optimization or something. I ran the Battlefield 3 Alpha smooth as butter, but I get horrible performance in this game regardless of how low or high the graphics are set. For those curious, I'm running a 460 gtx on a 2.5 core2 quad 4 gb of ram.
  • SyknikSyknik InversionNS2.com Join Date: 2002-11-01 Member: 2064Members, Constellation, NS2 Map Tester, Reinforced - Supporter, Reinforced - Shadow
    edited September 2011
    There's a couple of things you can do to try and maximize you're fps, r_bloom 0, r_shadows 0, r_flash 0, r_atmonspheric 0. Then in your nVidia settings, make sure everything is maxed for performance, antialiasing all off, pre-rendered frames set, max performance. You'll probably see a jump from 10-15fps.
  • WilsonWilson Join Date: 2010-07-26 Member: 72867Members
    FPS is now directly linked to ping / server performance. If I play on servers with 100+ ping I get almost half the FPS.
  • KalabalanaKalabalana Join Date: 2003-11-14 Member: 22859Members
    <!--quoteo(post=1873041:date=Sep 4 2011, 09:13 AM:name=dismal626)--><div class='quotetop'>QUOTE (dismal626 @ Sep 4 2011, 09:13 AM) <a href="index.php?act=findpost&pid=1873041"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I'd say its around the 10-20 range, and the strange thing is that it stays at that fps regardless of my graphic settings. Yeah, I wasn't planning on getting my money back right away, I just wanted to see if it was even possible first.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Yes, same, this FPS drop is a result of the latest patch 185 which was released the Friday before last. It will be fixed in an upcoming patch, hopefully this Friday.

    The fact that your FPS is the same regardless of settings means it is not the graphics slowing you down, it's something else bottlenecking your system. The current issues seem to have your FPS tied to server tick for the greater part, hugely restricting performance. I advise waiting a bit as this game is insanely good.
  • twilitebluetwiliteblue bug stalker Join Date: 2003-02-04 Member: 13116Members, NS2 Playtester, Squad Five Blue
    <!--quoteo(post=1873043:date=Sep 4 2011, 06:15 AM:name=dismal626)--><div class='quotetop'>QUOTE (dismal626 @ Sep 4 2011, 06:15 AM) <a href="index.php?act=findpost&pid=1873043"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I'm pretty sure my specs are fine, there's just something weird going on with the optimization or something. I ran the Battlefield 3 Alpha smooth as butter, but I get horrible performance in this game regardless of how low or high the graphics are set. For those curious, I'm running a 460 gtx on a 2.5 core2 quad 4 gb of ram.<!--QuoteEnd--></div><!--QuoteEEnd-->
    NS2 is extremely taxing on the CPU at this stage. My 2.9GHz (3.2 OC'd) dual core Pentium is only getting 20-30 FPS this build. It used to be in the 30-50 range.

    The CPU bottle neck is quite difficult to solve, as UWE is still adding a lot of new features. I wouldn't blame you if you don't want to wait another 2-6 months.
  • dismal626dismal626 Join Date: 2011-09-04 Member: 119861Members
    <!--quoteo(post=1873049:date=Sep 4 2011, 07:56 AM:name=Kalabalana)--><div class='quotetop'>QUOTE (Kalabalana @ Sep 4 2011, 07:56 AM) <a href="index.php?act=findpost&pid=1873049"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Yes, same, this FPS drop is a result of the latest patch 185 which was released the Friday before last. It will be fixed in an upcoming patch, hopefully this Friday.

    The fact that your FPS is the same regardless of settings means it is not the graphics slowing you down, it's something else bottlenecking your system. The current issues seem to have your FPS tied to server tick for the greater part, hugely restricting performance. I advise waiting a bit as this game is insanely good.<!--QuoteEnd--></div><!--QuoteEEnd-->


    Ah, yes, that could be it then. The only servers I have played on(only ones populated) so far were Aussie servers and I live on the west coast of the US. I'll give it another go on US servers when I get the chance.
  • AsranielAsraniel Join Date: 2002-06-03 Member: 724Members, Playtest Lead, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow, Subnautica Playtester, Retired Community Developer
    the last version, 185, is really a bad time to check out ns2 because there is a big performance problem, which is caused by a fix in the collision system.
    So nothing to worry about, i'm very sure it will all sort itself out in the next 1-2 patches.

    So if i where you i would see how the next 1-2 patches develop before asking for a refund. After all, it is a beta, and in a beta where you have every 1-2 weeks a patch, there will be some patches that have bigger problems than others. You just happend to fall on the one with a big performance problem.

    That beeing said, 185 is a really good patch if you can play on a lowping server, i would even say, the best patch yet.
  • IronsoulIronsoul Join Date: 2011-03-12 Member: 86048Members
    that is true, when I started playing, my fps was about 30. Then I upgraded to sandy bridge 2500, and got about 35 fps.


    Now, the last time I played (build 184), I was getting 70+.

    So the game is up and down with performance, but mostly... it's going up.
  • vizioNzvizioNz InversionNS2.com Join Date: 2003-12-21 Member: 24595Members, Constellation, NS2 Playtester
    edited September 2011
    <!--quoteo(post=1873056:date=Sep 4 2011, 10:25 AM:name=Asraniel)--><div class='quotetop'>QUOTE (Asraniel @ Sep 4 2011, 10:25 AM) <a href="index.php?act=findpost&pid=1873056"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->So if i where you i would see how the next 1-2 patches develop before asking for a refund. After all, it is a beta, and in a beta where you have every 1-2 weeks a patch, there will be some patches that have bigger problems than others. You just happend to fall on the one with a big performance problem.<!--QuoteEnd--></div><!--QuoteEEnd-->
    UWE's Beta program is every other game companies Alpha program. They understand their situation and hopefully they focus more on creating a stable foundation before they overwhelm the game with features.

    For example, Blizzards beta process and friends and family alpha program are all based on a stable, "near-release" platform. The beta process is meant to get feedback from the community on how to even out the mechanics and make the game as "fair" as possible. I feel like UWE is trying to do this exact thing prematurely, when the focus should be on creating a solid (paid) beta experience.

    I've already created a thread on this and got a very biter response. So, I do not blame you for wanting a refund.

    P.S. - I have a i7-2600k @ 4.8ghz (the best money can buy pretty much) and I don't even have a smooth experience...
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    edited September 2011
    <!--quoteo(post=1873051:date=Sep 4 2011, 02:00 PM:name=dismal626)--><div class='quotetop'>QUOTE (dismal626 @ Sep 4 2011, 02:00 PM) <a href="index.php?act=findpost&pid=1873051"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Ah, yes, that could be it then. The only servers I have played on(only ones populated) so far were Aussie servers and I live on the west coast of the US. I'll give it another go on US servers when I get the chance.<!--QuoteEnd--></div><!--QuoteEEnd-->
    You might want to wait on a new patch which gets us some FPS back perhaps, you can at any time ask for a refund if you so desire. However like most have already said build185 is a good "behind the scenes" patch, but due to the many fixes and changes it also lowered the server/client performance to some extend.

    Coming from build184 and seeing the FPS tank like this is quite a disappointment for those spoiled by ~40FPS or higher, I for one welcome my new found brothers and sisters in >30FPs land :P


    In the end it is of course your decision to make, but just keep all of the above (+above my post) in mind :)
  • kekekekylekekekekyle Join Date: 2011-09-04 Member: 119877Members
    Hey everyone,

    I'm on the fence right now on whether to purchase NS2. I figure I'd put a reply here rather than making a new thread. Here are my specs:

    AMD Phenom™ II X3 720 Processor 2.8 GHz
    6.0 GB RAM (can't remember the type... this computer is ~3 years old)
    ATI Radeon HD 4870

    Would this be sufficient?

    I have a couple of more quick questions that I couldn't find the answers to.
    1. If I purchase the game now, can I play in the beta? I.E. Can I start playing right after purchasing or is the beta closed off?
    2. Approximately how many servers/players are there currently?

    Thanks!
  • vizioNzvizioNz InversionNS2.com Join Date: 2003-12-21 Member: 24595Members, Constellation, NS2 Playtester
    <!--quoteo(post=1873065:date=Sep 4 2011, 11:05 AM:name=kekekekyle)--><div class='quotetop'>QUOTE (kekekekyle @ Sep 4 2011, 11:05 AM) <a href="index.php?act=findpost&pid=1873065"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Would this be sufficient?

    I have a couple of more quick questions that I couldn't find the answers to.
    1. If I purchase the game now, can I play in the beta? I.E. Can I start playing right after purchasing or is the beta closed off?
    2. Approximately how many servers/players are there currently?<!--QuoteEnd--></div><!--QuoteEEnd-->

    Your system is not powerful enough to get a constant 30+fps ;(
    You can play immediately.
    There is only about 4 active servers. 2 in the US, 1 in France, 1 in Germany.

    Save your money and wait my friend...
  • kekekekylekekekekyle Join Date: 2011-09-04 Member: 119877Members
    <!--quoteo(post=1873068:date=Sep 4 2011, 11:15 AM:name=vizionz)--><div class='quotetop'>QUOTE (vizionz @ Sep 4 2011, 11:15 AM) <a href="index.php?act=findpost&pid=1873068"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Your system is not powerful enough to get a constant 30+fps ;(
    You can play immediately.
    There is only about 4 active servers. 2 in the US, 1 in France, 1 in Germany.

    Save your money and wait my friend...<!--QuoteEnd--></div><!--QuoteEEnd-->

    Alright, thanks!
  • sherpasherpa stopcommandermode Join Date: 2006-11-04 Member: 58338Members
    <!--quoteo(post=1873065:date=Sep 4 2011, 04:05 PM:name=kekekekyle)--><div class='quotetop'>QUOTE (kekekekyle @ Sep 4 2011, 04:05 PM) <a href="index.php?act=findpost&pid=1873065"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Hey everyone,

    I'm on the fence right now on whether to purchase NS2. I figure I'd put a reply here rather than making a new thread. Here are my specs:

    AMD Phenom™ II X3 720 Processor 2.8 GHz
    6.0 GB RAM (can't remember the type... this computer is ~3 years old)
    ATI Radeon HD 4870

    Would this be sufficient?

    I have a couple of more quick questions that I couldn't find the answers to.
    1. If I purchase the game now, can I play in the beta? I.E. Can I start playing right after purchasing or is the beta closed off?
    2. Approximately how many servers/players are there currently?

    Thanks!<!--QuoteEnd--></div><!--QuoteEEnd-->

    Your frame-rate is mostly determined by the speed of a single core- in your case 2.8. My i7 950 @ 3.5GHz isn't fast enough to run the game smoothly as a point of reference.
  • RichardRahlRichardRahl Join Date: 2011-06-15 Member: 104594Members
    <!--quoteo(post=1873070:date=Sep 4 2011, 11:32 AM:name=sherpa)--><div class='quotetop'>QUOTE (sherpa @ Sep 4 2011, 11:32 AM) <a href="index.php?act=findpost&pid=1873070"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Your frame-rate is mostly determined by the speed of a single core- in your case 2.8. My i7 950 @ 3.5GHz isn't fast enough to run the game smoothly as a point of reference.<!--QuoteEnd--></div><!--QuoteEEnd-->

    thats abit of a fib, b ecause I have an I7 920 @ 2.67 and I run the game real smooth on full graphics.
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    <!--quoteo(post=1873069:date=Sep 4 2011, 03:25 PM:name=kekekekyle)--><div class='quotetop'>QUOTE (kekekekyle @ Sep 4 2011, 03:25 PM) <a href="index.php?act=findpost&pid=1873069"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Alright, thanks!<!--QuoteEnd--></div><!--QuoteEEnd-->
    I get in between 20-30FPs on a system quite similar to yours, but a little less powerful. However this rig of mine has stuff that is highly compatible with each other, meaning I can outperform similar rigs apparently as I've seen during loading times of certain games :P
  • sherpasherpa stopcommandermode Join Date: 2006-11-04 Member: 58338Members
    <!--quoteo(post=1873071:date=Sep 4 2011, 04:34 PM:name=RichardRahl)--><div class='quotetop'>QUOTE (RichardRahl @ Sep 4 2011, 04:34 PM) <a href="index.php?act=findpost&pid=1873071"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->thats abit of a fib, b ecause I have an I7 920 @ 2.67 and I run the game real smooth on full graphics.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Then I want to swap processors with you!
  • FloodinatorFloodinator [HBZ] Member Join Date: 2005-02-22 Member: 42087Members, Reinforced - Shadow
    edited September 2011
    <!--quoteo(post=1873043:date=Sep 4 2011, 02:15 PM:name=dismal626)--><div class='quotetop'>QUOTE (dismal626 @ Sep 4 2011, 02:15 PM) <a href="index.php?act=findpost&pid=1873043"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I'm pretty sure my specs are fine, there's just something weird going on with the optimization or something. I ran the Battlefield 3 Alpha smooth as butter, but I get horrible performance in this game regardless of how low or high the graphics are set. For those curious, I'm running a 460 gtx on a 2.5 core2 quad 4 gb of ram.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Ok but NS2 isn't really beta or alpha. Atleast for me it is a game that normally only devs will see normally.
    They changed the collision code in this build and turned it to client side so your FPS is now also depending on your ping. Almost 100% of the players have had a hugh FPS drop in this build. As a tradeoff we have now a almost perfect balanced game and almost no more bugs.

    The grafphic quality determinds how much GPU ram is used.

    Like already mentioned you can try the r_xxxx commands. Some are "blocked" on some Servers ( f.e. HBZ) because it gives you a hughe advantage ingame.

    Your PC can run NS2 atleast when it is 1.0. Atleast aslong as your Rig is better or equal to the average of the Steam users (<a href="http://store.steampowered.com/hwsurvey" target="_blank">http://store.steampowered.com/hwsurvey </a>)

    A refund is AFAIK no problem like already mentioned.
  • elodeaelodea Editlodea Join Date: 2009-06-20 Member: 67877Members, Reinforced - Shadow
    edited September 2011
    just wanted to put it out there whenever you have fps problems - always always bring up net_stats in console for a reference as well. Server ticks do bottleneck your experienced 'fps' and have nothing to do with your own rig. Server ticks lower than 10 are not good.

    Also, a big problem atm is with the occlusion system. For example, you may notice the start of a game will be very smooth but it progressively gets very bad. I have a 2.8ghz single core speed and it runs pretty smooth at start but after a while you can tell its trying to render nearly the whole map and performance slows down. The devs know about the occlusion problems and im sure its pretty high on their priority list.
  • RichardRahlRichardRahl Join Date: 2011-06-15 Member: 104594Members
    <!--quoteo(post=1873077:date=Sep 4 2011, 12:08 PM:name=sherpa)--><div class='quotetop'>QUOTE (sherpa @ Sep 4 2011, 12:08 PM) <a href="index.php?act=findpost&pid=1873077"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Then I want to swap processors with you!<!--QuoteEnd--></div><!--QuoteEEnd-->

    I think it's more to do wit hthe ram than anything, it takes me a while to load into a server, but I think with the 12 gigs of ram I have it keeps pretty much everything in ram so it loads faster for better fps
  • TrCTrC Join Date: 2008-11-30 Member: 65612Members
    edited September 2011
    <!--quoteo(post=1873082:date=Sep 4 2011, 06:35 PM:name=RichardRahl)--><div class='quotetop'>QUOTE (RichardRahl @ Sep 4 2011, 06:35 PM) <a href="index.php?act=findpost&pid=1873082"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I think it's more to do wit hthe ram than anything, it takes me a while to load into a server, but I think with the 12 gigs of ram I have it keeps pretty much everything in ram so it loads faster for better fps<!--QuoteEnd--></div><!--QuoteEEnd-->
    Hard to believe even if there was a leak in ram it would only be matter of time it started to lag.
  • skat0rskat0r Join Date: 2011-04-10 Member: 92245Members
    edited September 2011
    I bought ns2 to help the ns2 team, try and advance the production, try out the beta and a sort of thanks for ns1. But you're asking for a refund because the BETA doesn't work well?

    <!--coloro:#FFA500--><span style="color:#FFA500"><!--/coloro-->I need to be nicer to people.<!--colorc--></span><!--/colorc-->
  • meb3meb3 Join Date: 2011-06-23 Member: 106078Members
    do as i do and pretend you bought ns 3.2 with your $ and play that until ns2 is ready for prime time
  • playerplayer Join Date: 2010-09-12 Member: 73982Members
    <!--quoteo(post=1873082:date=Sep 4 2011, 06:35 PM:name=RichardRahl)--><div class='quotetop'>QUOTE (RichardRahl @ Sep 4 2011, 06:35 PM) <a href="index.php?act=findpost&pid=1873082"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I think it's more to do wit hthe ram than anything, it takes me a while to load into a server, but I think with the 12 gigs of ram I have it keeps pretty much everything in ram so it loads faster for better fps<!--QuoteEnd--></div><!--QuoteEEnd-->
    As far as NS2 is concerned, it is 32-bit, therefor only able to address 3-4 GBs of RAM tops, so I don't see how having anything past say 4 GBs is going to be any improvement. If you're talking about the OS caching resources, I've only ever see NS2 go up to around 1,5 GBs of RAM-usage, so even with 'just' 4 GBs it doesn't have to unload anything when you're restarting\map-changing.

    NS2 uses only about 1 - 1,5 cores, so a really fast single-core will top a quad-core easily. The more interesting question is, will that ever change? Lua is more of a single-threaded animal.
  • IronsoulIronsoul Join Date: 2011-03-12 Member: 86048Members
    Instead of waiting, you should buy ns2 now, if you want to support the devs. Because they can always use the money.

    Speaking of that Guy with the phenom 2 720 or whatever, that system probably would get playable performance, and I don't care what other people say. a 4870 would handle the game on medium easy, maybe even push it to max in terms of graphics. And then the cpu would push 25+ fps on all maps.

    Don't rage out at me if this isn't the case, but you aren't always necessarily buying the game for the ability to play it right now, you are buying the game to support UWE.
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