Pre-Ordered - Black Armor key already in use?
Xet
Join Date: 2010-07-30 Member: 73346Members
Join Date: 2010-07-30 Member: 73346Members
in Tech Support
Hi,
I pre-ordered the special edition of NS2 months back when it first became available to purchase. Today I downloaded and installed the game, then tried to activate my special Black Armor key however it says "The product code you've entered has already been activated by an existing Steam account, and therefore is invalid. Your activation of Natural Selection 2 - Black Armor DLC has not been completed."
The key has been sitting in my email since I received it and no-one but myself has access to the email. When I used the retrieve key tool (http://www.unknownworlds.com/ns2/retrieve) it sent me an email saying both my keys were registered to my name. Has anyone else had issues trying to activate their code? Who would be best to get in contact with regarding this?
Any help appreciated,
Cheers.
I pre-ordered the special edition of NS2 months back when it first became available to purchase. Today I downloaded and installed the game, then tried to activate my special Black Armor key however it says "The product code you've entered has already been activated by an existing Steam account, and therefore is invalid. Your activation of Natural Selection 2 - Black Armor DLC has not been completed."
The key has been sitting in my email since I received it and no-one but myself has access to the email. When I used the retrieve key tool (http://www.unknownworlds.com/ns2/retrieve) it sent me an email saying both my keys were registered to my name. Has anyone else had issues trying to activate their code? Who would be best to get in contact with regarding this?
Any help appreciated,
Cheers.
This discussion has been closed.
Comments
u get every time the same answer.
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Hello!
Sorry for the form e-mail, but we're inundated with requests and most
of you are having the same problems. So here are all the answers
grouped together:
Question: "Natural Selection 2 is currently only available to people
who pre-ordered the Special Edition" error.
Answer: This is a bit confusing: first you need to make sure you've
entered you NS2 Special Edition Steam key you got when you purchased
NS2. Then you need to enter a second Steam authorization code to tell
Steam to recognize your 'leet Special Edition armor and status. You
should have been e-mailed both of these codes by now. If not, you can
have them sent to you again by going here
(http://www.unknownworlds.com/ns2/retrieve). To activate these keys,
select "Games/Activate a Product on Steam..." from the main menu in
Steam and paste in the key from your e-mail. You should now be good to
go!
Question: I tried to order the Special Edition but missed out for some
reason (time zones, didn't hear about it, credit card error, etc). Is
there any way I can get into the alpha or get the black armor?
Answer: Sorry about that! We've been selling the Special Edition for
well over a year and have been promoting it heavily. Two weeks ago we
announced the end of the Special Edition and blasted out to our forum
members, on Twitter, the news sites, etc. We tried to let everyone
know but alas, not everyone found out. We did not end it early (we
ended it 15 minutes late actually!). You will not be able to get into
the first tier of the alpha and we're not planning on offering the
Special Edition again. It's possible we'll change this in the future,
but that's the plan for now.
Question: I haven't received my pre-order key. What gives?
Answer: Go here to have your keys resent:
<a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a> Be SURE to check your spam
filter. We've also been hearing that Yahoo.com e-mails are taking a
time to be delivered for some reason. We're still trying to figure out
what's going on but be patient and it shall arrive.
Question: I've changed or lost access to the e-mail address which I
bought NS2 with.
Answer: If you have access to your old e-mail address, you can change
your e-mail address instantly here
(http://www.unknownworlds.com/ns2/change). If you no longer have
access to your e-mail address, we'll fix it for you and get back to
you as soon as we can (could be a few days).
These links may be helpful for you as well:
<a href="http://www.naturalselection2.com/preorderfaq" target="_blank">http://www.naturalselection2.com/preorderfaq</a>
<a href="http://www.unknownworlds.com/ns2/help" target="_blank">http://www.unknownworlds.com/ns2/help</a>
---
If we believe that your answer should have been solved by the links
above, we may not write you back (we are a very small, very busy
company!). Otherwise, we should get back to you within a few days.
Thanks for your support, we really appreciate it!
-The NS2 Team
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The first key, wich i got to aktvate the special edition worked without problems, but the second key for the black edition does not work. Steam says that its already in use! And i only got one steam account!
I have spent 40 Dollars to be able to play the alpha, and now nobody is aviable of the team of unknown worlds to get that issue fixed!
As I see, i have spend +20 Dollars more for nothing. great!
They wont help u...
Guess which answer i got?
the same email u see at my first post, which tells me that i am fully retarded.
Edid:
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And i am retarded, i just checked my emails,...
Many many many many many many many Thanks, Comprox!
You solved my issue and make my day!^^