Pre-Ordered - Black Armor key already in use?

XetXet Join Date: 2010-07-30 Member: 73346Members
Hi,

I pre-ordered the special edition of NS2 months back when it first became available to purchase. Today I downloaded and installed the game, then tried to activate my special Black Armor key however it says "The product code you've entered has already been activated by an existing Steam account, and therefore is invalid. Your activation of Natural Selection 2 - Black Armor DLC has not been completed."

The key has been sitting in my email since I received it and no-one but myself has access to the email. When I used the retrieve key tool (http://www.unknownworlds.com/ns2/retrieve) it sent me an email saying both my keys were registered to my name. Has anyone else had issues trying to activate their code? Who would be best to get in contact with regarding this?

Any help appreciated,

Cheers.

Comments

  • spellman23spellman23 NS1 Theorycraft Expert Join Date: 2007-05-17 Member: 60920Members
    Send an e-mail to store@unknownworlds.com and they can help fix it.
  • DiggusDiggus Join Date: 2010-08-01 Member: 73399Members
    i got the same issue, and there is no sign of help if u send an email to unknown worlds.
    u get every time the same answer.

    ________________________________________________________________________________
    _____

    Hello!

    Sorry for the form e-mail, but we're inundated with requests and most
    of you are having the same problems. So here are all the answers
    grouped together:

    Question: "Natural Selection 2 is currently only available to people
    who pre-ordered the Special Edition" error.

    Answer: This is a bit confusing: first you need to make sure you've
    entered you NS2 Special Edition Steam key you got when you purchased
    NS2. Then you need to enter a second Steam authorization code to tell
    Steam to recognize your 'leet Special Edition armor and status. You
    should have been e-mailed both of these codes by now. If not, you can
    have them sent to you again by going here
    (http://www.unknownworlds.com/ns2/retrieve). To activate these keys,
    select "Games/Activate a Product on Steam..." from the main menu in
    Steam and paste in the key from your e-mail. You should now be good to
    go!

    Question: I tried to order the Special Edition but missed out for some
    reason (time zones, didn't hear about it, credit card error, etc). Is
    there any way I can get into the alpha or get the black armor?

    Answer: Sorry about that! We've been selling the Special Edition for
    well over a year and have been promoting it heavily. Two weeks ago we
    announced the end of the Special Edition and blasted out to our forum
    members, on Twitter, the news sites, etc. We tried to let everyone
    know but alas, not everyone found out. We did not end it early (we
    ended it 15 minutes late actually!). You will not be able to get into
    the first tier of the alpha and we're not planning on offering the
    Special Edition again. It's possible we'll change this in the future,
    but that's the plan for now.

    Question: I haven't received my pre-order key. What gives?

    Answer: Go here to have your keys resent:
    <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a> Be SURE to check your spam
    filter. We've also been hearing that Yahoo.com e-mails are taking a
    time to be delivered for some reason. We're still trying to figure out
    what's going on but be patient and it shall arrive.

    Question: I've changed or lost access to the e-mail address which I
    bought NS2 with.

    Answer: If you have access to your old e-mail address, you can change
    your e-mail address instantly here
    (http://www.unknownworlds.com/ns2/change). If you no longer have
    access to your e-mail address, we'll fix it for you and get back to
    you as soon as we can (could be a few days).

    These links may be helpful for you as well:

    <a href="http://www.naturalselection2.com/preorderfaq" target="_blank">http://www.naturalselection2.com/preorderfaq</a>
    <a href="http://www.unknownworlds.com/ns2/help" target="_blank">http://www.unknownworlds.com/ns2/help</a>


    ---

    If we believe that your answer should have been solved by the links
    above, we may not write you back (we are a very small, very busy
    company!). Otherwise, we should get back to you within a few days.

    Thanks for your support, we really appreciate it!

    -The NS2 Team
    ________________________________________________________________________________
    _____



    The first key, wich i got to aktvate the special edition worked without problems, but the second key for the black edition does not work. Steam says that its already in use! And i only got one steam account!
    I have spent 40 Dollars to be able to play the alpha, and now nobody is aviable of the team of unknown worlds to get that issue fixed!
    As I see, i have spend +20 Dollars more for nothing. great!

    They wont help u...
  • ComproxComprox *chortle* Canada Join Date: 2002-01-23 Member: 7Members, Super Administrators, Forum Admins, NS1 Playtester, NS2 Developer, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Silver, Subnautica Developer, Subnautica Playtester, Pistachionauts
    Send your email to store@unknownworlds.com
  • DiggusDiggus Join Date: 2010-08-01 Member: 73399Members
    edited August 2010
    do u think I have not done it?
    Guess which answer i got?
    the same email u see at my first post, which tells me that i am fully retarded.

    Edid:
    ____________________________________________________________

    And i am retarded, i just checked my emails,...

    Many many many many many many many Thanks, Comprox!
    You solved my issue and make my day!^^
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