Hl2 Crash
Flayra
Game Director, Unknown Worlds EntertainmentSan Francisco Join Date: 2002-01-22 Member: 3Super Administrators, NS2 Developer, Subnautica Developer
Game Director, Unknown Worlds EntertainmentSan Francisco Join Date: 2002-01-22 Member: 3Super Administrators, NS2 Developer, Subnautica Developer
in Off-Topic
<div class="IPBDescription">Anyone else getting this?</div> When I run HL2, it plays the VALVe logo properly, then a few seconds after the video mode switch, when it looks like it's trying to bring up the main menu, the game crashes with a (see attached screenshot). This happens every time.
I'm running a Radeon Mobility 9000 with 64 meg RAM. I'm using unsigned drivers, but I've also tried the latest signed drivers from ATI (4 months old) and both exhibit the same problem. I'm able to run lots of other games without any glitches, crashes or problem, including CS: Source, HL1 engine games, UT2004, Call of Duty, War III, Doom III, etc. I've made sure I have no spyware, viruses, hardware conflicts, etc., but still no go.
It seems like I'm the only person having this error! Anyone else having it or fixed it?
I'm running a Radeon Mobility 9000 with 64 meg RAM. I'm using unsigned drivers, but I've also tried the latest signed drivers from ATI (4 months old) and both exhibit the same problem. I'm able to run lots of other games without any glitches, crashes or problem, including CS: Source, HL1 engine games, UT2004, Call of Duty, War III, Doom III, etc. I've made sure I have no spyware, viruses, hardware conflicts, etc., but still no go.
It seems like I'm the only person having this error! Anyone else having it or fixed it?
Comments
-Running memory tests to make sure your memory isn't bad?
-Patching Windows?
-Reinstalling?
-Uninstalling and reinstalling steam, hl2, the works?
-Done "chkdsk /r" in your recovery console?
-Tried increasing your video memory? (if it is shared with your on board RAM, then you can do this in your BIOS... with most newer laptops anyway.)
Obvious stuff, I know... but pfft.
Delete or rename the source models gcf. Restart Steam. It should now download the file over again, which might take awhile.
Let me guess: when the game unlocked, you tried downloading the rest of HL:S first, but then canceled when you realized it might take awhile and you really wanted to play HL2. <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html//emoticons/smile-fix.gif' border='0' style='vertical-align:middle' alt='smile-fix.gif' /><!--endemo--> That seems to be the common theme among everyone that had this problem, am I right?
The only other major complaint I've seen is if you have only 512Megs of system memory, the game sounds can get choppy if you set the details (texture size and or sound quality) too high. This is a VERY memory and CPU intensive game. Your GPU makes it look pretty, but it can't also handle the tons of ambient sounds and dialouge and material effects and textures and... so on.
Now, get this: when I had this error, I didn't know who to contact. I figure I was s&*t out of luck. So I posted a whiny thread in Shacknews about how I wasn't going to get to play with the rest of the kiddies. Know what happened? In just a few minutes I had no less than THREE Valve staffers contact me looking to help resolve my issue. Erik Johnson himself troubleshot the problem with me, looked at my memory dumps and so forth. Plus, there is an awesome new support forum at steampowered now where you can open a ticket on a particular issue and get quick response to help you out. Very slick. I'm playing now and the game is swveet. I love how the main menu works for the singleplayer game. <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html//emoticons/smile-fix.gif' border='0' style='vertical-align:middle' alt='smile-fix.gif' /><!--endemo-->
But think about that: the night of the release, they stayed up all night and were actually scanning through random fan messageboard posts to look for people to help! There were like six different Valve guys combing the Shacknews site providing on the spot tech support and advice. They obviously love their baby and wanted to make sure everyone else got some love too. <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html//emoticons/smile-fix.gif' border='0' style='vertical-align:middle' alt='smile-fix.gif' /><!--endemo-->
Have you tried reenabling the download of HL:S as well as HL2? I think that was part of the issue: something that HL2 needs to run that for some reason gets overwritten by a partial download of HL:S that must finish before the HL2 bit is restored.
<a href='http://steampowered.custhelp.com/cgi-bin/steampowered.cfg/php/enduser/acct_login.php?p_sid=3IxK8Gqh&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0yNTAmcF9wYWdlPTE*&p_li=&p_next_page=entry.php' target='_blank'>http://steampowered.custhelp.com/cgi-bin/s..._page=entry.php</a>
Here's Erik's post about this problem on shacknews:
<a href='http://www.shacknews.com/ja.zz?id=9010282' target='_blank'>http://www.shacknews.com/ja.zz?id=9010282</a>
And here's where I got piled on by Valve employees looking to help me after whining like a little baby. <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html//emoticons/smile-fix.gif' border='0' style='vertical-align:middle' alt='smile-fix.gif' /><!--endemo--> Please fellas, don't fight over me! Me tech support, long time!
<a href='http://www.shacknews.com/ja.zz?id=9009440' target='_blank'>http://www.shacknews.com/ja.zz?id=9009440</a>
ATM I've set my desktop to 800x600 and I've moved the window so it fills the screen :/
I'm on an AMD 2000+ with geforce 4ti4400 - latest dx, nvidia drivers & windows.. I think this can be ruled out as a hardware problem as my system is just about the opposite of yours <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo-->
Mercior, I'll let you know as soon as I know. I've written VALVe and am trying a bunch of things so I imagine it'll be cleared up within a day or two max.
When I boot up hl for the first time, it fullscreens the valve logo, but then the video mode change fails(?) and it pops up a message saying it will try a safer resolution.. then that fails, and I get another message saying it is resulting to "safe" mode, then hl opens in a window.
If I go to the game options and try to change to fullscreen mode, that is when I get the same crash you are getting.
Oh well. I'm sure you'll enjoy it once its going Flayra, <3
I'm running a Radeon Mobility 9000 with 64 meg RAM. I'm using unsigned drivers, but I've also tried the latest signed drivers from ATI (4 months old) and both exhibit the same problem. I'm able to run lots of other games without any glitches, crashes or problem, including CS: Source, HL1 engine games, UT2004, Call of Duty, War III, Doom III, etc. I've made sure I have no spyware, viruses, hardware conflicts, etc., but still no go.
It seems like I'm the only person having this error! Anyone else having it or fixed it? <!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
I encountered an error that was similar yet it was fixed when I upgraded my unsigned drivers to the newest release. In addition, I do not believe the ability to play CS:Source is a valid measure of compatability because I too was able to run it without difficulties.
Because your error seems to occur when the menu attempts to load I think that should limit your possible problem areas to your video and audio subsystems. Lets work through the video first.
Video troubleshooting:<ul><li>Try different Drivers: already attempted</li><li>Minimize the video configuration: probably via config files</li><li>Force the system to load in OpenGL or DirectX. (maybe one system is causing the problems)</li><li>Check that directX is updated</li></ul>How far does it make it before the crash? You said it shows the valve logo and then the video mode switch. Does it make it to the 'blurry city' loading image?
Audio is a different beast alltogether. I would probably suggest a few different audio settings or disabling audio hardware to see if that isolates the problem.
Those are about the only options I can suggest at the moment. With more information I might be able to help a bit more. Hopefully we can catch it before it gets to the PCI/AGP card pulling stage.
edit: on the brighter side. It seems that Valve was smart and saw the intelligence in hiring a large enough support staff for release. They seem to be answering questions with an amazingly fast response for a software company.
In my experience, if you right-click an installed game in the "My Games" list, choose "Properties", then "Delete local game content", it doesn't actually delete all the game content. I'm not sure if it was necessary or not, but I deleted:
half-life 2 content.gcf
platform.gcf
source engine.gcf
source materials.gcf
source models.gcf
source sounds.gdf
(e-mail address)/half-life 2 folder
Hope this works for you guys.
I know what I'm doing tonight!
*ducks and runs* <!--emo&:D--><img src='http://www.unknownworlds.com/forums/html//emoticons/biggrin-fix.gif' border='0' style='vertical-align:middle' alt='biggrin-fix.gif' /><!--endemo-->
Glad you got it working!
After reading some of the replies on shacknews, I tried locking the 1024x768 refresh rate to 85hz in the nvidia drivers, and now it works great! <!--emo&:D--><img src='http://www.unknownworlds.com/forums/html//emoticons/biggrin-fix.gif' border='0' style='vertical-align:middle' alt='biggrin-fix.gif' /><!--endemo-->:D:D I'm off to <!--emo&::asrifle::--><img src='http://www.unknownworlds.com/forums/html//emoticons/asrifle.gif' border='0' style='vertical-align:middle' alt='asrifle.gif' /><!--endemo-->
Reinstalling isn't an option for me now because I can't even log into steam :/
I then went back to EB games and got a new copy and same problem on the same CD. I then went back yet AGAIN and still got the same problem. Any solutions? Any way to still do the pre-download?
Installation of Half-Life 2 Retail Standard is required before continuing. Please insert your Half-Life 2 Retail Standard CD/DVD into the drive and select 'install' from the autorun menu.
Which is exactly what I can't do.