Natural Selection 2 : Fatal Error >> Press OK (after crash to window 7 -32bit)

Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
edited March 2015 in Technical Support
Hi, im new and recently i have NS2 running normal
Ns2-CrashFatal.png

For the first game with bot and trainning , game seem fine
But when join multiplayer server >> When ever i played about 15 min , or try to switch to fullscreen /Windowed , or do what ever like Press B evolve egg >> Crash and press OK to exit game "Fatal error"

I have 4gb ram , running Windows7 32bit OS . Tried Verify Game Cache 100% >> Still not working

So just want developers can fix this error on next patch 275 ? I can wait in the mean time ^^ THanks

P/s : My screen hang while this Error happen , Task manager cant even open . But i have change to WindowedFullscreen mode and try connect to a server again
Play around 30 min and this error happen again , here is link like @IronHorse said while NS2.exe still open
http://www.mediafire.com/download/bavq9z7dz0y7x4s/FatalError-Techsupport.zip

My MiniDump file ( capture the first time with ProcessExplorer)
http://www.mediafire.com/download/8pgzy0azngeey78/NS2-FatalMiniDump.DMP

@)
https://drive.google.com/file/d/0B9vvvZe-cq0HZDVZS0xYVElYNFk/view?usp=sharing

Second Full Dump file (larger than previous)
https://drive.google.com/file/d/0B9vvvZe-cq0HV3FRV1lwcDA1LXc/view?usp=sharing

hope that dev team can fix this on next update !
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Could you please run your techsupport.exe with the NS2 window still open (even if the screen is black) and then send us the link here of the large zip file it generates.
    This will generate a dump file for us to examine.

    Out of curiosity why are you running in 32 bit?
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    because all the computer in my country are running 32bit

    i cant change cuz im playing at InternetCafe , please help me i want to show this game to my friends in public ><
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    when screen is black , i cant do anything >> press Window key it doesnt do anything

    then it crash to desktop with a little pop-up window Error : "FATAL ERROR" ??
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    added techsupport like sticky topic :D hope that help developers fix this
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    edited March 2015
    Perman12 wrote: »
    because all the computer in my country are running 32bit
    Hmmm.... Say, how much RAM do these computers happen to have? Nevermind, 4GB from your log.
    Perman12 wrote: »
    when screen is black , i cant do anything >> press Window key it doesnt do anything

    then it crash to desktop with a little pop-up window Error : "FATAL ERROR" ??
    You can do the techsupport.exe, while the FATAL ERROR pop-up is open, I think. If you have trouble simply alt-tabbing out of game, these sometimes help to unstuck things: win-D to show desktop OR left ctrl-shift-esc(=opens task manager) OR ctrl-alt-delete and select open task manager from the screen.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited March 2015
    Your internet cafe has done a disservice to it's customers. ;)

    If you can CTRL + ALT + DEL to get to the task manager, then go to
    File > Run new task > Click Browse > Navigate to your NS2 install directory and select TechSupport.exe .. it may take a way to make the dump file.
    Save the zip file it makes and upload it somewhere on the internet and link it here for us.
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    i cant open task manager , all i can do is press OK and exit black screen

    its like Screen just "hang" in that error ><
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    ok i have finally done it using Ns2 running Windowed mode Fullscreen

    here is tech support file with dump file like you said >> i have wait 5 min till its done >> save

    http://www.mediafire.com/download/bavq9z7dz0y7x4s/FatalError-Techsupport.zip
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Perman12 wrote: »
    ok i have finally done it using Ns2 running Windowed mode Fullscreen

    here is tech support file with dump file like you said >> i have wait 5 min till its done >> save

    http://www.mediafire.com/download/bavq9z7dz0y7x4s/FatalError-Techsupport.zip

    Thanks for the tech_support.zip. However it does not include any kind of memory dump. Please use the following steps to create one once you run into the situation of ns2 crashing or freezing:
    How to create a windows crash dump (once ns2.exe frooze or crashed):

    1. Open Windows Task Manager (CTRL+SHIFT+ESC).
    2. Find ns2.exe among the list of processes.
    3. Right-click ns2.exe and select "Create dump file". Task manager should indicate where the dump file was written to.

    Normally it gets written into your temp folder. You can easily access that by using win + r and entering %temp%.

    After you located the dump file zip it with tools like 7zip or WinRAR as much as possible and then upload it somewhere like gdrive, onedrive, mega or dropbox.

    Last but not least post the link in the forum.

    PS: In case the ns2 crash-reporter shows up ns2 did already create a mini-dump in your temp-folder you can also just upload (it's a lot smaller)
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    I dont have Task manager , but Process Explorer should do it ?

    P/s : right click on it there is 2 line Minidump or FullDump which one shoudl i click on ?
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Perman12 wrote: »
    I dont have Task manager , but Process Explorer should do it ?

    P/s : right click on it there is 2 line Minidump or FullDump which one shoudl i click on ?

    Maybe create both and upload them separated. So we can first have a look at the minidump before needing to download about 400 mb ;)
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    minidump is about 345kb , i dont know its exactly like my old techsupport file before that

    i will try full dump in window mode
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    edited March 2015
    I know why this error happen , when i try to reduce Texture Handling Option to below 0,5gb >> this Fatal Error happens earlier 15 min

    Even when i have increase to 2GB + its still happen but in about 30 min =='
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    edited March 2015
    I have try creat dump files , but everytime Fatal error happens and im trying to click on Process Explorer >> My hole PC crash blackscreen and i have reset it =='

    Is there any-other way ? I cant creat dump file it make my PC "unrespond" and i can only move my mouse ?
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    You must have the Process Explorer run before you crash the game (just open it before you run the game). If you run it after the chances are the Process Explorer won't have enough free RAM to start.
    If even that doesn't work try this:
    1) Run ProcessExplorer
    2) Run something that wastes a lot of memory (e.g. Firefox with lots of tabs)
    3) Run the game and crash it
    4) Close the memory waster (e.g. Firefox)
    5) Create the dump from the ProcessExplorer you opened before
    6) Compress and post it

    Try and tell if that works. If not I will invent some more extreme way to do it for you.
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    krOoze wrote: »
    You must have the Process Explorer run before you crash the game (just open it before you run the game). If you run it after the chances are the Process Explorer won't have enough free RAM to start.
    If even that doesn't work try this:
    1) Run ProcessExplorer
    2) Run something that wastes a lot of memory (e.g. Firefox with lots of tabs)
    3) Run the game and crash it
    4) Close the memory waster (e.g. Firefox)
    5) Create the dump from the ProcessExplorer you opened before
    6) Compress and post it

    Try and tell if that works. If not I will invent some more extreme way to do it for you.

    THanks but this not work , still crash ( 20 tab Firefox i have let ito pen while running NS2 ) and i cant even open ProceXP . My computer still "unrespond" like that =.='

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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    Thats odd. Make sure you are waiting long enough for the dump to be made(it freezes PC on purpose and is writing ~4GB to hard disk = ~4 mins on regular HDD).
    Also try regular Windows Task Manager (you run it by pressing ctrl+shift+esc OR ctrl+alt+del and clicking "Run task manager" OR writing "taskmgr" in your Start menu). It is similar to Process Explorer (right mouse click on the NS2.exe process and click "create dump").
    Make sure you have plenty free HDD space to store the dump.
    Does the Process Explorer fail to make even the mini-dump? Post that one for now at least.
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    edited March 2015
    If all else(things above) fails, lets get profi. We will get that dump out of your PC if I can help it. :))
    I whipped up something: Download this zip and unzip it anywhere, run run.cmd, run Natural Selection 2 and play untill it freezes, wait untill the dump is made(few minutes), the game should unfreeze. You should have dmp file in the folder(Hopefuly it works on your PC too). What it does is that it makes dump automatically, if the NS2 uses more than ~2.3GB RAM (you can set the exact value by editing run.bat). If you do not trust the exe from me download fresh one directly from Microsoft.
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    I dont have Task manager because in Internet CAfe they lock "task manager" and "registry editor"
    but i will try it when i have time
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    edited March 2015
    I see, it is hard to do those things, if you are not the owner of the computer. BTW I should note too, that your GPU (GT 630) in there is very low end, and would probably provide less than enjoyable experience in this game, even if and when things are fixed for your/our crash case.
    The script I provided above needs programmatic access to Windows Powershell and that you can run your own *.cmd scripts and *.exe programs. I think it should work in amateurishly made user restrictions in most Internet Cafées. If not try this version, which does not need Powershell, but works only on english Windows, which by your log you seem to have. If that version fails too try this version(which does not measure RAM usage as correctly as previous versions).

    So to recapitulate:
    try these dumper versions in this order, untill you find the one that works in your Café: v1, v2, v3
    1) Unzip them anywhere and run the run.cmd script
    2) Run the game
    3) Alt+tab out of game to see the script is running properly. It should write something like this:
    running.PNG?raw=1
    4) Play the game untill it freezes(high NS2 RAM usage was detected and dump is being made - make sure you have > 4GB free HDD space too). Wait few minutes, the game should unfreeze.
    5) Exit game or just go on playing. You should have the dmp file in the folder with procdump.
    6) Archive it as much as you can (prefer 7zip or rar which gets you better compresion ratio), and post it.
    7) Hopefully it will get the devs a hint as to how to fix the problem eventually
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    I have go into Option >> Turn OFF "Texture Handling" and NS2 can run until the "second map change" >> REady room >> Start match 4-3-2-1 >> Fatal error again

    Game is playable , but its keep annoying me when you have to use Process Explorer to kill NS2.exe >> and run from Steam again

    P/s: i will try your dump when i have time , but fatal error still there for developers

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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    First attemp to capture dump file. DMP , here is my MiniDump
    http://www.mediafire.com/download/8pgzy0azngeey78/NS2-FatalMiniDump.DMP
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    and here is Full DMP Fatal Error Crash log ( after 30 min gameplay >> im using winrar)
    https://drive.google.com/file/d/0B9vvvZe-cq0HZDVZS0xYVElYNFk/view?usp=sharing
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    edited March 2015
    How did you make them in the end?
    The minidump seems to point to the same issue I have in my thread. For the full dump it sais to me it is corrupted. It is only 1.2 GB so I assume you intrrupted the dump process or your PC crashed at that point. @IronHorse or @GhoulofGSG9 , can you verify that?
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    Im waitting it but it not respond after open Process Explorer

    Then i have to endtask it , too much time for a game i have to report bug for developers =='

    In cyber Cafe , when your PC "not respond" >. the only option is reset PC , btw they have DeepFreeze those computer so im lost Natural Selelction 2 and have to re-download it again
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    Perman12 wrote: »
    In cyber Cafe , when your PC "not respond" >. the only option is reset PC , btw they have DeepFreeze those computer so im lost Natural Selelction 2 and have to re-download it again
    Okay, I see how that could be annoying. Don't waste your time with it then, I think the mini-dump is sufficient for now. @IronHorse , @GhoulofGSG9 ?

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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited March 2015
    krOoze wrote: »
    Perman12 wrote: »
    In cyber Cafe , when your PC "not respond" >. the only option is reset PC , btw they have DeepFreeze those computer so im lost Natural Selelction 2 and have to re-download it again
    Okay, I see how that could be annoying. Don't waste your time with it then, I think the mini-dump is sufficient for now. @IronHorse , @GhoulofGSG9 ?

    Yeah the mini-dump looks very alike the network caused out of memory issue. Unless someone finds working repo-steps (beside playing some time on a 32bit OS) for this issue it will sadly take some time to fix it.

    @Perman12 do you also see a red-plug a few mins before the crash is happening?
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members

    P/s : Red plug >> then press C mini-map i see icon of Aliens and Marine "freeze" >> next is my team "freeze" >> then crash
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  • Perman12Perman12 Campuchia Join Date: 2015-01-31 Member: 201130Members
    Here is my next Full Fatal Error Dump files
    This time im leave that PC for about 15 min >> Process Explorer become respond again after click Creat Full Dump
    https://drive.google.com/file/d/0B9vvvZe-cq0HV3FRV1lwcDA1LXc/view?usp=sharing
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  • krOozekrOoze Join Date: 2014-04-24 Member: 195593Members
    edited March 2015
    @Perman12 Good job. The dmp seems alright this time.
    GhoulofGSG9 wrote: »
    Yeah the mini-dump looks very alike the network caused out of memory issue. Unless someone finds working repo-steps (beside playing some time on a 32bit OS) for this issue it will sadly take some time to fix it.
    I get it on 64bit OS, assuming it is the same issue. I get it on all maps, in all situations, on various servers, during round(including being spectator). I think there is no simple repo. Only connection I see is that both of us have lame CPU. On the more enthusiasitic note:
    IronHorse wrote: »
    @krOoze Still no news to update you with, but it seems like we definitely have an idea of why it is occurring, just might be more work than anticipated.

    Is there something we can still try on our side, or are we done for now?
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