I tried everything. It stilll does't work (log inside !)

TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
edited May 2014 in Technical Support
Hello everybody,

First of all, I am sorry for my bad english. I will do my best :)

Long time I did not run this wonderfull game untill yesterday.

I just can't optimize, open tutorial, launch a game etc. This result in a loading screen then a fatal error.

I lurked in many forums and try it all :

- unsubscribe workshops / turn of mod ingame / delete workshop directory
- delete cache / core/iua and ns2/iua then check cach integrity.
- uninstall and reinstall the whole game

Nothing worked.

Here the first log I had this morning after the game had been reinstalled.
Build 265
Windows 7 64-bit (build 7600)
Error: PhysX: Invalid Cuda context!
Steam initialized
Num displays: 2
Direct3D 9 initialized: NVIDIA GeForce GTX 560 Ti (9.18.13.3523)
Sound Device: Haut-parleurs (Realtek High Definition Audio) stereo
Record Device: Microphone (Realtek High Definition Audio)
Error: Mod '' wasn't available
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 265
Steam Id: 44044377
Error: Attempted to load remote options from a file that does not exist.
Error: PhysX: Foundation destruction failed due to pending module references. Close/release all depending modules first.
Error: 10 memory leaks in 'PhysX' (2304 bytes)
Error: 10 memory leaks in 'Physics' (2304 bytes)
Error: 10 memory leaks in 'Engine' (2304 bytes)


Here the last log I had after following some forum advice
Build 265
Windows 7 64-bit (build 7600)
Error: PhysX: Invalid Cuda context!
Steam initialized
Num displays: 2
Direct3D 9 initialized: NVIDIA GeForce GTX 560 Ti (9.18.13.3523)
Sound Device: Haut-parleurs (Realtek High Definition Audio) stereo
Record Device: Microphone (Realtek High Definition Audio)
Error: Mod '' wasn't available
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 265
Steam Id: 44044377
Connected to Steam servers
Downloading mods
Connecting to server 127.0.0.1:27015
Client connecting (127.0.0.1)
VAC Enabled
Error: Mod '6670d9c', doesn't contain a valid title
Finished downloading and installing mods
Error: Mod wasn't available
Loading config://ServerConfig.json
Loading config://ServerAdmin.json
Loading config://BannedPlayers.json
Loading config://MapCycle.json
Loading config://ConsistencyConfig.json
Hashed 1 game_setup.xml files for consistency
Hashed 802 *.lua files for consistency
Hashed 37 *.hlsl files for consistency
Hashed 30 *.shader files for consistency
Hashed 18 *.screenfx files for consistency
Hashed 139 *.surface_shader files for consistency
Hashed 3 *.fxh files for consistency
Hashed 3 *.render_setup files for consistency
Hashed 2 *.shader_template files for consistency
Hashed 13 *.level files for consistency
Hashed 5865 *.dds files for consistency
Hashed 88 *.jpg files for consistency
Hashed 43 *.png files for consistency
Hashed 905 *.cinematic files for consistency
Hashed 2202 *.material files for consistency
Hashed 3924 *.model files for consistency
Hashed 103 *.animation_graph files for consistency
Hashed 201 *.polygons files for consistency
Hashed 2 *.fev files for consistency
Hashed 22 *.fsb files for consistency
Skipped 382 ui/*.dds files for consistency
Skipped 127 *_view*.dds files for consistency
Skipped 54 *_view*.material files for consistency
Skipped 143 *_view*.model files for consistency
Skipped 21 models/marine/hands/* files for consistency
Hashed 0 lua/entry/*.entry files for consistency
Consistency checking took 1 seconds
Loading 'maps/ns2_descent.level'
Warning: Overriding map's pathing_settings.option_tile_size from 48 to 36
Building pathing mesh for level maps/ns2_descent.level
Finished loading 'maps/ns2_descent.level'
Downloading mods

In the last one I cand see "downloading mods". But I have unsubsribes all and delete the directory. And no mod appear in the mod ingame menu.

Please help ! :)


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Comments

  • SamusDroidSamusDroid Colorado Join Date: 2013-05-13 Member: 185219Members, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Gold, Subnautica Playtester, NS2 Community Developer, Pistachionauts
    http://forums.unknownworlds.com/discussion/134841/ns2-crashes-on-startup#latest
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    SamusDroid wrote: »
    http://forums.unknownworlds.com/discussion/134841/ns2-crashes-on-startup#latest

    I really dont know what you want me to do. I had already check this topic before posting mine.

    Perhaps I am wrong but according to their logs the issues seems to be different.

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  • SamusDroidSamusDroid Colorado Join Date: 2013-05-13 Member: 185219Members, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Gold, Subnautica Playtester, NS2 Community Developer, Pistachionauts
    edited May 2014
    Steam/userdata/%USERID%/4920/remote/options.xml

    <mods><active_mods></active_mods></mods>
    Make sure this line looks like this
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    SamusDroid wrote: »
    Steam/userdata/%USERID%/4920/remote/options.xml

    <mods><active_mods></active_mods></mods>
    Make sure this line looks like this

    I change the line so it looks like you said.

    It seems there is no more mod issues. But the game still dont work.

    Here the log :
    Date: 05/23/14
    Time: 17:57:25:
    Build 265
    Windows 7 64-bit (build 7600)
    Error: PhysX: Invalid Cuda context!
    Steam initialized
    Num displays: 2
    Direct3D 9 initialized: NVIDIA GeForce GTX 560 Ti (9.18.13.3523)
    Sound Device: Haut-parleurs (Realtek High Definition Audio) stereo
    Record Device: Microphone (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Loading config://HistoryServers.json
    Main Menu Initialized at Version: 265
    Steam Id: 44044377
    Connected to Steam servers
    Connecting to server 127.0.0.1:27015
    Client connecting (127.0.0.1)
    VAC Enabled
    Loading config://ServerConfig.json
    Loading config://ServerAdmin.json
    Loading config://BannedPlayers.json
    Loading config://MapCycle.json
    Loading config://ConsistencyConfig.json
    Hashed 1 game_setup.xml files for consistency
    Hashed 802 *.lua files for consistency
    Hashed 37 *.hlsl files for consistency
    Hashed 30 *.shader files for consistency
    Hashed 18 *.screenfx files for consistency
    Hashed 139 *.surface_shader files for consistency
    Hashed 3 *.fxh files for consistency
    Hashed 3 *.render_setup files for consistency
    Hashed 2 *.shader_template files for consistency
    Hashed 13 *.level files for consistency
    Hashed 5865 *.dds files for consistency
    Hashed 88 *.jpg files for consistency
    Hashed 43 *.png files for consistency
    Hashed 905 *.cinematic files for consistency
    Hashed 2202 *.material files for consistency
    Hashed 3924 *.model files for consistency
    Hashed 103 *.animation_graph files for consistency
    Hashed 201 *.polygons files for consistency
    Hashed 2 *.fev files for consistency
    Hashed 22 *.fsb files for consistency
    Skipped 382 ui/*.dds files for consistency
    Skipped 127 *_view*.dds files for consistency
    Skipped 54 *_view*.material files for consistency
    Skipped 143 *_view*.model files for consistency
    Skipped 21 models/marine/hands/* files for consistency
    Hashed 0 lua/entry/*.entry files for consistency
    Consistency checking took 1 seconds
    Loading 'maps/ns2_descent.level'
    Warning: Overriding map's pathing_settings.option_tile_size from 48 to 36
    Building pathing mesh for level maps/ns2_descent.level
    Finished loading 'maps/ns2_descent.level'
    Loading config://ConsoleBindings.json
    Compiling 'shaders/FadeBlink.shader'
    Compiling 'shaders/LowHealth.shader'
    Compiling 'shaders/DarkVision.shader'
    Compiling 'shaders/Blur.shader'
    Compiling 'shaders/Phase.shader'
    Compiling 'shaders/GorgeTunnel.shader'
    Compiling 'shaders/Cloaked.shader'
    Compiling 'shaders/Disorient.shader'
    Compiling 'shaders/ShadowStep.shader'
    Compiling 'shaders/SpectatorTint.shader'
    Compiling 'shaders/CatalystVision.shader'
    Compiling 'materials/effects/mesh_effects/view_blood.surface_shader'
    Compiling 'materials/effects/mesh_effects/view_spit.surface_shader'
    Loading config://FavoriteServers.json
    Loading config://HistoryServers.json
    Loading 'maps/ns2_descent.level'
    Warning: Overriding map's pathing_settings.option_tile_size from 48 to 36
    Compiling 'shaders/Level_alpha.surface_shader'

    Thank you mate !
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    I have this exact problem and we know what is causing it.
    I won't go into detail about it, but it's related to workshop mods and how ns2 deals with them.

    We already have a fix planned for a patch coming out (hopefully) very soon.
    Sit tight and I apologize for the inconvenience. If you forget to check back here for updates, just try NS2 8 days from now no matter what.
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    IronHorse wrote: »
    I have this exact problem and we know what is causing it.
    I won't go into detail about it, but it's related to workshop mods and how ns2 deals with them.

    We already have a fix planned for a patch coming out (hopefully) very soon.
    Sit tight and I apologize for the inconvenience. If you forget to check back here for updates, just try NS2 8 days from now no matter what.

    Thanks you very much for this answer !

    This is bad luck for me who decided to play NS2 after being away for some month !

    I gave 75$ for support the game yesterday. I hope I will be to use one of those awesome skin ;)

    See you in 8 days !

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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Awww, damn, I am very sorry about that.
    If it's any consolation to you, I play this game daily and can't play it either until it is patched .. so right now I feel like an addict without his fix, hehe. :P
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    This fixed it for me! :

    Try right clicking NS2 in your steam library > Properties > click Set Launch Options > Type : -noerrors

    Let me know if that does it
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  • usermcwusermcw Join Date: 2006-11-04 Member: 58349Members, Reinforced - Supporter, Reinforced - Silver, Reinforced - Shadow, WC 2013 - Supporter
    IronHorse wrote: »
    This fixed it for me! :

    Try right clicking NS2 in your steam library > Properties > click Set Launch Options > Type : -noerrors

    Let me know if that does it

    Nope. Still have the same problem.
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    usermcw wrote: »
    IronHorse wrote: »
    This fixed it for me! :

    Try right clicking NS2 in your steam library > Properties > click Set Launch Options > Type : -noerrors

    Let me know if that does it

    Nope. Still have the same problem.

    Did you allready tried this: http://forums.unknownworlds.com/discussion/comment/2197559/#Comment_2197559

    Otherwise please post your tech_support.zip.
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    IronHorse wrote: »
    This fixed it for me! :

    Try right clicking NS2 in your steam library > Properties > click Set Launch Options > Type : -noerrors

    Let me know if that does it


    This does't work for me :/

    - Usually, I have a fatal error report after few seconds (when i click to optimize or training etc and after few seconds of loading).

    - This time, after clicking optimize, the loading screen appears, seems to work, then freez. I was stuck on this screen. I had to Ctrl+suppr to shutdown the application because of no response.

    So there is no log to share :(

    A patch is still coming right ?
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Did you allready tried unsubscribing from all mods? Could you please post a full tech_support.zip?
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Ok so if you can make it to the main menu then you do not have the same problem I was having.
    Follow my previous instructions to get to launch parameters, but this time type -verbose
    Then have it fail and then re post your log
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    edited May 2014
    IronHorse wrote: »
    Ok so if you can make it to the main menu then you do not have the same problem I was having.
    Follow my previous instructions to get to launch parameters, but this time type -verbose
    Then have it fail and then re post your log

    hello,

    First of all, thanks for helping me.

    I tried with -verbose command.

    Again after clicking optimize, the loading screen appears, seems to work, then freez. I am stuck on this screen. I have to Ctrl+suppr to shutdown the application because of no response. (no log.txt)

    But here is my tech_support.zip

    PS : log 1 is the oldest, then log2, log3 and log which is the last one I manage to get. But you can find him in a comment in this topic, just after I entered <mods><active_mods></active_mods></mods commend.

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  • Soul_RiderSoul_Rider Mod Bean Join Date: 2004-06-19 Member: 29388Members, Constellation, Squad Five Blue
    Error: Mod '' wasn't available.

    This normally means that a mod you were subscribed to on the workshop has been deleted. Unfortunately this causes a problem. I am not sure if there is a fix for that, but is an issue I caused for some players, including myself, when I deleted my first workshop version of PG.
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited May 2014
    Soul_Rider wrote: »
    Error: Mod '' wasn't available.

    This normally means that a mod you were subscribed to on the workshop has been deleted. Unfortunately this causes a problem. I am not sure if there is a fix for that, but is an issue I caused for some players, including myself, when I deleted my first workshop version of PG.

    Wait a day ;). Will fix this version of the issue. Otherwise a generell fix will be in 266 :D

    But @TheNeedForFeed your log still tells me your issue is that you are still have subscribed to some issue causing mod.
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    Hello guys,

    Where can you see Error : Mod ?

    I checked the last log and there is no more Log error since I unsubscribe and edit options.xml.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    You don't have comodo anti virus installed, do you?
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  • TheNeedForFeedTheNeedForFeed France Join Date: 2014-05-23 Member: 196196Members
    IronHorse wrote: »
    You don't have comodo anti virus installed, do you?

    No sir.

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