Crashing with C++ runtime errors

radionautradionaut california Join Date: 2013-01-22 Member: 181192Members, Reinforced - Supporter, WC 2013 - Gold
in Technical Support
crashing at seemingly random times this morning during the game: once as commander, i recycled an armoury and the game crashed. the other time it crashed i was a lerk roosting on a hive to heal.
attached is a tech_support.zip file. this hasn't happened to me since maybe build ~248/249

hope this helps track down the error.
thanks
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Comments

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    need you to run that techsupport.exe while the game is still running, even if the screen is black.
    This will create a different kind of tech support zip. one with a large minidump folder in it. Then upload / link the zip here (it might be big)
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  • radionautradionaut california Join Date: 2013-01-22 Member: 181192Members, Reinforced - Supporter, WC 2013 - Gold
    i tried that a few times while the game was still running, but techsupport.exe had this to say:
    This program will capture data about your system that can be useful to us for diagnosing technical problems. Please e-mail the generated zip file along with a description of your problem to tech-support@unknownworlds.com

    Gathering information about your system
    - Archiving engine log files...
    - Archiving Steam log files...
    - Scanning installation...
    - Generating dxdiag report...
    - Archiving user settings...
    - Creating dump from NS2.exe...
    - Capturing dump...
    Error: Couldn't write minidump
    Done
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    HUH...ok.. weird..
    well wait til after this next patch rolls out soon, fixing some of those rendering issues, hopefully will either fix the issue, or at least provide a way to capture dumps.
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  • radionautradionaut california Join Date: 2013-01-22 Member: 181192Members, Reinforced - Supporter, WC 2013 - Gold
    just FYI it happened again in the ready room post-game on the luckyfkers server (modded).
    same results running techsupport.exe.. even tried running as "Administrator". ended up having to kill NS2.exe from the Task Manager.

    at any rate, i'll wait patiently and let you know if the patch helps or not. thanks again!
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  • NedStarNedStar Join Date: 2013-08-30 Member: 187224Members, Reinforced - Shadow
    I see you're using dx11. Had me a lot of crashing at random intervals when using dx11.
    Not sure what the patch has done to improve dx11 but if you're still experience crashing, going back to dx9 would be my first bet.
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  • radionautradionaut california Join Date: 2013-01-22 Member: 181192Members, Reinforced - Supporter, WC 2013 - Gold
    just got the update patch, and it's still happening (unmodded servers as well).
    when the error window pops up, here is what the "Problem details" dropdown dialog reads:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ns2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5229240c
    Fault Module Name: BtMmHook.dll
    Fault Module Version: 6.3.0.7500
    Fault Module Timestamp: 4d13f0de
    Exception Code: 40000015
    Exception Offset: 00011958
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 8689
    Additional Information 2: 868963d8a99072f8c7f87a1312a81c77
    Additional Information 3: c3cd
    Additional Information 4: c3cd126fd9bd4ee2bcdbcf6698677030

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    and techsupport.exe is still unable to write that minidump while the NS2.exe is running :/
    ok NedStar, i'll try using dx9 and see if it helps.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Argh.. ok i'm forwarding the issue of not creating dumps to the devs.
    But in the meantime like the other user suggested, try using DX9 and see if it helps?
    Please let us know. Thanks!
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  • EDVurdEDVurd Join Date: 2013-08-30 Member: 187231Members, Reinforced - Shadow
    edited September 2013
    I've been having pretty much this same problem - runtime crashes after changing a map and then upon loading thereafter. Seems to only have been a problem since 257 though. I've deleted and reinstalled NS2 and the issue continues. Best bet has just been to exit and restart steam. Tech support zip, which wrote the dump properly, is attached if anyone cares (31mb, sorry).
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  • EDVurdEDVurd Join Date: 2013-08-30 Member: 187231Members, Reinforced - Shadow
    No update on this? It's still happening, more so than before it seems.
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