can't see any server

tjumeauxtjumeaux Join Date: 2012-11-12 Member: 170075Members
Hi,
My friend can't see any ns server. He tried anything that was stickied : redownload & install ns, put the ping limit low on steam, delete appdata ns folder.
When he try to join us via steam he gets : "Couldn't establish a connection with the server"
When he try to host a local serv he gets : "Authentication failed"
I tried to launch the game with his steam account, it worked fine.
His internet is a typical all-in-kit internet box (wifi)
Have anyone experienced this ?

Comments

  • xtalxtal aka X-rayCat Join Date: 2009-06-28 Member: 67961Members, Constellation, Reinforced - Supporter
    I did and I've started to use <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=120313" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=120313</a>
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    please look over and try these:
    <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=124418" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=124418</a>
  • tjumeauxtjumeaux Join Date: 2012-11-12 Member: 170075Members
    He tried all this but it still doesn't work :/
    The appdata/ns logfile is empty from usefull information.
    Maybe the problem is related to ports. What ports exactly are used by NS ?
  • ZaggyZaggy NullPointerException The Netherlands Join Date: 2003-12-10 Member: 24214Forum Moderators, NS2 Playtester, Reinforced - Onos, Subnautica Playtester
    Which ISP and router is he using?
    Does he have a firewall and antivirus application running that might interfere?
  • tjumeauxtjumeaux Join Date: 2012-11-12 Member: 170075Members
    edited November 2012
    He has ADSL (SFR-NEUFBOX NB6-MAIN-R3.2.8 model : NB6-SER-r2 - we're french so that maybe doesn't speak to you at all :/)
    It's the standard "router" a box not a custom one.
    No firewall and antiviri active

    Update : TCP Ports = 27000 and 27100
    UDP Ports = 1200 and 27000-27100
    He opened this ports but it still doesn't work.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Has he tried changing wireless channels from the box? Say from 6 to 3 etc?
  • tjumeauxtjumeaux Join Date: 2012-11-12 Member: 170075Members
    He just formated his computer and now it works...
    So we'll never know what caused the problem >< but it wasn't hardware related.
    Thanks for your support.
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