A black screen appear when I start the game

lamouchelamouche Join Date: 2012-11-18 Member: 172226Members
I bought the game yesterday, when I start it a black screen appears but i can see my mouse and moove it and i hear the sound but i see a black sreen.
I have already tried the solution that you propose. But it didn't work, have you got an other solution?
(sorry for my bad english)

Comments

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Need to know the solution you tried
    Need to know what your log.txt says
    Need to know what your dxdiag contains
    Have you tried disabling mumble?

    Please see the stickied posts for instructions on how to provide log.txt and dxdiag.
  • lamouchelamouche Join Date: 2012-11-18 Member: 172226Members
    hi the solution I tried is <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=12259" target="_blank">http://www.unknownworlds.com/ns2/forums/in...showtopic=12259</a>

    here my DXDIAG : ( sorry i haven't read the stickied posts )
    System Information
    ------------------
    Time of this report: 11/19/2012, 17:35:12
    Machine name: VINCENT-HP
    Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
    Language: French (Regional Setting: French)
    System Manufacturer: Hewlett-Packard
    System Model: h8-1120fr
    BIOS: Ver: CHG_711.rom vCHG7.11
    Processor: Intel® Core™ i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4076MB RAM
    Page File: 3150MB used, 5000MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GT 545
    Manufacturer: NVIDIA
    Chip type: GeForce GT 545
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1243&SUBSYS_23151462&REV_A1
    Display Memory: 705 MB
    Dedicated Memory: 3019 MB
    Shared Memory: 1782 MB
    Current Mode: 1824 x 1026 (32 bit) (60Hz)
    Monitor Name: Moniteur Plug-and-Play générique
    Monitor Model: DTV
    Monitor Id: TCL0000
    Native Mode: 1360 x 768(p) (60.015Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    That link isnt working, its missing a number at the end.
    Please extensively try the stickied posts before continuing this here so i dont end up trying things that wont help when there might be a solution for you in there :)
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