Black Screen - Shader loading

HydridHydrid Join Date: 2012-11-01 Member: 165382Members
in Technical Support
I purchased NS2 on launch day but since then have been unable to play the game as the main menu screen remains black with music and menu sounds.

<a href="http://pastebin.com/bcXWsPhb" target="_blank">log.txt</a>

<a href="http://pastebin.com/pjPn9thQ" target="_blank">dxdiag</a>

<a href="http://i.imgur.com/8K8ww.jpg" target="_blank">screenshot</a>

I've tried deleting the shaders in the ns2 folder and verifying and i've reinstalled twice.
ATI Catalyst is updated as well.

Any help would be greatly appreciated!!
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Comments

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    TY for the info, but your dxdiag shows the latest video driver u have installed is 8.9 but the latest available for your card is 12.6
    <a href="http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx" target="_blank">http://support.amd.com/us/gpudownload/wind...iw-vista64.aspx</a>

    please install and then let me know how it goes. :)
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  • HydridHydrid Join Date: 2012-11-01 Member: 165382Members
    Thanks for replying ironhorse.

    I just tried updating to the latest revision (12.6) and the card is now v8.970 which is the latest from 3/07/2012. A clean install of the video driver also
    did not seem to work as I'm still getting the same shader wasn't available error.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Hrmm.. if you have already deleted the shaders folder and re downloaded them, i'm not really sure what could be causing those errors..

    Have you ran the DXSETUP.exe found in the "redist" folder?
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  • SteveRockSteveRock Join Date: 2012-10-01 Member: 161215Members, NS2 Developer, Subnautica Developer
    Much apologies this isn't working for you. Could you do Start->Run, type %appdata%, hit enter, then open "Natural Selection 2" and then "cache" - then tell us how many files are in there, maybe take a screenshot of the explorer window?
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  • SteveRockSteveRock Join Date: 2012-10-01 Member: 161215Members, NS2 Developer, Subnautica Developer
    <!--quoteo(post=2007773:date=Nov 2 2012, 09:12 PM:name=SteveRock)--><div class='quotetop'>QUOTE (SteveRock @ Nov 2 2012, 09:12 PM) <a href="index.php?act=findpost&pid=2007773"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Much apologies this isn't working for you. Could you do Start->Run, type %appdata%, hit enter, then open "Natural Selection 2" and then "cache" - then tell us how many files are in there, maybe take a screenshot of the explorer window?<!--QuoteEnd--></div><!--QuoteEEnd-->

    And after you've done that, try just deleting all files in the 'cache' folder and restarting NS2.
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  • HydridHydrid Join Date: 2012-11-01 Member: 165382Members
    At the moment, there doesnt seem to be a cache folder in appdata at all, only log.txt and system_options.xml

    <a href="http://pastebin.com/8uGW45sp" target="_blank">Latest log.txt</a>

    <a href="http://imgur.com/giUFh" target="_blank">appdata folder</a>
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