bought game with email address i no longer own, cannot retrieve key

Troll_InvestigatorTroll_Investigator Join Date: 2002-11-12 Member: 8317Members
in Technical Support
I was trying to "retrieve key" for gift copy key but when I bought the game i used an email address I no longer have (domain i didn't re-register) so now I can't change the email or retrieve my keys. I have the original emails when I bought it for proof
what can I do?
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Comments

  • Soul_RiderSoul_Rider Mod Bean Join Date: 2004-06-19 Member: 29388Members, Constellation, Squad Five Blue
    edited September 2012
    Have you visited here?

    <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a>

    If this doesn't work, go here

    <a href="http://www.unknownworlds.com/ns2/change" target="_blank">http://www.unknownworlds.com/ns2/change</a>

    to change your email.

    Edit, apparently this requires old email validation.

    Mail store@unknownworlds.com and see what they can do.
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  • Troll_InvestigatorTroll_Investigator Join Date: 2002-11-12 Member: 8317Members
    Ok I tried emailing them, thanks
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  • Troll_InvestigatorTroll_Investigator Join Date: 2002-11-12 Member: 8317Members
    edited September 2012
    I get this email which does not help me just sends me to another website that asks for the same old email that I no longer have.

    <!--quoteo--><div class='quotetop'>QUOTE </div><div class='quotemain'><!--quotec-->Hello!

    We have moved all of our NS2 sales support over to our awesome friends
    at Humble Bundle, Inc.

    If you need your game key re-sent, are having trouble activating it,
    or need other sales support, please go here:

    <a href="http://www.humblebundle.com/?s=resender" target="_blank">http://www.humblebundle.com/?s=resender</a>

    Thanks for your support, we really appreciate it!

    -The NS2 Team<!--QuoteEnd--></div><!--QuoteEEnd-->

    I tried contact@humblebundle.com so I will see what happens.

    e: they gave me my keys which i already had and were unable to give me my guest keys oh well.
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  • BVKnightBVKnight Join Date: 2012-02-26 Member: 147496Members
    <!--quoteo(post=1973789:date=Sep 7 2012, 07:59 PM:name=Troll_Investigator)--><div class='quotetop'>QUOTE (Troll_Investigator @ Sep 7 2012, 07:59 PM) <a href="index.php?act=findpost&pid=1973789"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->e: they gave me my keys which i already had and were unable to give me my guest keys oh well.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Guest keys? If you mean the free copies that go to everyone who preordered before Steam, those have not been given out at all yet. They probably will be delivered when the game launches.
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  • GISPGISP Battle Gorge Denmark Join Date: 2004-03-20 Member: 27460Members, Playtest Lead, Forum Moderators, Constellation, NS2 Playtester, Squad Five Blue, Squad Five Silver, Squad Five Gold, NS2 Map Tester, Reinforced - Onos, WC 2013 - Gold, Subnautica Playtester, Forum staff
    The free keys havent gone out yet.
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