I just ordered Ns2 online, and im waiting for the steam key so I can play the beta. I have a gmail account and when i click on the link and enter my email it tells me im not on file. should i be more patient or should i email them??
Check your spam folder if there is any mail there, if not try getting it resend via <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a> If this doesn't help aswell, please email to store@unknownworlds.com with your payment info
You would probably have found your answer faster if you just had looked at <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=110620" target="_blank">this</a>. Its one of the important topics at the top of the whole board!
i have looked at that, and i did send the email, and an automated reply sent me, well pretty much that same thing. It doesnt help me though, hopefully ill get activated by tomorrow. I checked my spam folder and its not in there, my problem is when I try and get the cd key resent, it tells me my email isnt on file.
Well then, if you are sure you've entered the exact same address in the resent mail-field like the address you've got your PayPal confirmation E-mail on, you should write to store@unknownworlds.com and attache the transaction-code from your PayPal confirmation E-mail, so they can verify that they received your payment. Then they will probably fix the error.
cool, email was sent. i figured thats what i should do but i am a bit impatient, maybe i thought it just took a while. hopefully it will get taken care of for me, thankyou guys for all the help
Comments
<a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a>
If this doesn't help aswell, please email to store@unknownworlds.com with your payment info
PayPal confirmation E-mail on, you should write to store@unknownworlds.com and attache the transaction-code from your PayPal confirmation E-mail, so they can verify that they received your payment. Then they will probably fix the error.