Splash Damage need a Senior IT Analyst
<div class="IPBDescription">Since we have a large IT specialist contingent</div>Apologies if this breaks any rules about advertising. I tried to find the forum rules and couldn't see any (maybe you only see them when you sign up). If this does break the rules I have no qualms in it being taken down, I just thought I'd post it here because I know there are a lot of IT-minded people in the community (the survey done in NS2 proves this), some of whom may be without work given the current economic climate, especially in the UK.
I currently work here at Splash Damage and can certainly vouch for the company being a great place to work. Our IT manager is also a very friendly guy and very easy to work with. We're already interviewing for the position so if you are interested, don't delay.
<b>Company:</b> <a href="http://www.splashdamage.com/" target="_blank">Splash Damage</a>
<b>Job:</b> <a href="http://www.splashdamage.com/content/senior-it-analyst" target="_blank">Senior IT Analyst</a>
<b>Location:</b> London, UK (Bromley)
<!--sizeo:5--><span style="font-size:18pt;line-height:100%"><!--/sizeo-->Job Description<!--sizec--></span><!--/sizec-->
With at least 5 years of IT support and experience, Splash Damage's Senior IT Analyst will provide proactive hands-on support. Reporting directly to the IT Manager, the Senior IT Analyst will provide excellent customer service and possess a keen technical knowledge to meet the company’s needs and ensure the smooth running of the department. In addition the Senior IT Analyst will be expected to be involved in Lab testing, procurement, deployment, auditing and management of IT solutions, as well as compiling reports and driving continuous improvement.
<ul><li>Provide high quality, responsive and consistent resolutions to IT Incidents (1st/2nd and 3rd Line) </li><li>Take ownership of incidents throughout their lifecycle, ensuring timely completion within designated SLAs </li><li>Manage the Service Desk, monitoring responsiveness and ensuring Customer Satisfaction </li><li>Analyse and Audit Support Desk responses and retroactively implement procedures and policies to prevent reoccurrence of tickets </li><li>Take ownership of IT Systems from Planning & Procurement to Implementation and Administration </li><li>Proactively improve the efficiency of Splash Damage through the research and implementation of collaborative and time saving IT Systems </li><li>Train other members of the IT team in the proficient use of complex systems </li><li>Methodically enforce asset management, hardware and software auditing, and manage stock levels</li></ul>
<!--sizeo:5--><span style="font-size:18pt;line-height:100%"><!--/sizeo-->Competencies<!--sizec--></span><!--/sizec-->
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Technical:<!--sizec--></span><!--/sizec-->
<ul><li>Client Operating Systems; Windows XP, Vista, 7 </li><li>Office Productivity Tools; Office 2003, 2007 (& soon 2010) </li><li>Communication Technologies, Outlook 2003, 2007 (& soon 2010), OWA, Live Communicator, Active Synch, Blackberry </li><li>Server Operating Systems; Windows Server 2000, 2003, 2008, 2008 R2 </li><li>Understanding the repercussions of using either x86, x64 Architectures </li><li>Active Directory Management inc. Group Policy </li><li>Network Services & Protocols; TCP/IP, DHCP, BOOTP, DNS, Certification Authorities </li><li>Cisco ASA Firewalls </li><li>Exchange 2007 </li><li>Backup Exec </li><li>SMS / SCCM / Acronis </li><li>Gaming hardware including peripherals, sound cards, graphics cards and drivers </li><li>Anti-Virus and Endpoint Security Products</li></ul>
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Desirable:<!--sizec--></span><!--/sizec-->
<ul><li>VMware ESX, ESXi, vSphere, and vCenter </li><li>CCNA; specifically Layer3 Switching, VLANs, trunking dot1q, access control dot1x, ACLs </li><li>SAN Experience; Specifically, Virtualised iSCSI Peered Storage </li><li>Blackberry Enterprise Server </li><li>ITIL Foundation </li><li>FAST </li><li>Flexera Admin Studio </li><li>Task Sequence Based Imagining (Zero Touch)</li></ul>
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Personal Characteristics:<!--sizec--></span><!--/sizec-->
<ul><li>Self motivated and Enthusiastic </li><li>A "Can Do" approach to duties and unexpected tasks </li><li>Sharp problem solving skills </li><li>Ability to work on own initiative and effectively as part of a team </li><li>Outstanding Customer Service Skills </li><li>Excellent Interpersonal Skills; verbal and written </li><li>Professional and respectful management style </li><li>Happy to provide on-call / remote cover for IT Systems </li><li>Interest in continued educational achievement in IT </li><li>Rapid assimilation of highly complex systems and large volumes of documentation </li><li>Ability to communicate technical information to all audiences </li><li>Remain calm, efficient and productive under pressure, especially with time critical tasks at short notice </li><li>Flexibility to adapt to rapidly changing circumstances </li><li>Happy to travel to provide offsite IT support, both nationally and internationally </li><li>Methodical & scientific approach to diagnostics </li><li>Experience:5+ Years of 1st, 2nd Line IT Support </li><li>2 Years Experience of 3rd Line Support / Infrastructure Support </li><li>Track record of excellence support provision </li><li>Hardware experience including servers, workstations, laptops and printers</li></ul>
I currently work here at Splash Damage and can certainly vouch for the company being a great place to work. Our IT manager is also a very friendly guy and very easy to work with. We're already interviewing for the position so if you are interested, don't delay.
<b>Company:</b> <a href="http://www.splashdamage.com/" target="_blank">Splash Damage</a>
<b>Job:</b> <a href="http://www.splashdamage.com/content/senior-it-analyst" target="_blank">Senior IT Analyst</a>
<b>Location:</b> London, UK (Bromley)
<!--sizeo:5--><span style="font-size:18pt;line-height:100%"><!--/sizeo-->Job Description<!--sizec--></span><!--/sizec-->
With at least 5 years of IT support and experience, Splash Damage's Senior IT Analyst will provide proactive hands-on support. Reporting directly to the IT Manager, the Senior IT Analyst will provide excellent customer service and possess a keen technical knowledge to meet the company’s needs and ensure the smooth running of the department. In addition the Senior IT Analyst will be expected to be involved in Lab testing, procurement, deployment, auditing and management of IT solutions, as well as compiling reports and driving continuous improvement.
<ul><li>Provide high quality, responsive and consistent resolutions to IT Incidents (1st/2nd and 3rd Line) </li><li>Take ownership of incidents throughout their lifecycle, ensuring timely completion within designated SLAs </li><li>Manage the Service Desk, monitoring responsiveness and ensuring Customer Satisfaction </li><li>Analyse and Audit Support Desk responses and retroactively implement procedures and policies to prevent reoccurrence of tickets </li><li>Take ownership of IT Systems from Planning & Procurement to Implementation and Administration </li><li>Proactively improve the efficiency of Splash Damage through the research and implementation of collaborative and time saving IT Systems </li><li>Train other members of the IT team in the proficient use of complex systems </li><li>Methodically enforce asset management, hardware and software auditing, and manage stock levels</li></ul>
<!--sizeo:5--><span style="font-size:18pt;line-height:100%"><!--/sizeo-->Competencies<!--sizec--></span><!--/sizec-->
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Technical:<!--sizec--></span><!--/sizec-->
<ul><li>Client Operating Systems; Windows XP, Vista, 7 </li><li>Office Productivity Tools; Office 2003, 2007 (& soon 2010) </li><li>Communication Technologies, Outlook 2003, 2007 (& soon 2010), OWA, Live Communicator, Active Synch, Blackberry </li><li>Server Operating Systems; Windows Server 2000, 2003, 2008, 2008 R2 </li><li>Understanding the repercussions of using either x86, x64 Architectures </li><li>Active Directory Management inc. Group Policy </li><li>Network Services & Protocols; TCP/IP, DHCP, BOOTP, DNS, Certification Authorities </li><li>Cisco ASA Firewalls </li><li>Exchange 2007 </li><li>Backup Exec </li><li>SMS / SCCM / Acronis </li><li>Gaming hardware including peripherals, sound cards, graphics cards and drivers </li><li>Anti-Virus and Endpoint Security Products</li></ul>
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Desirable:<!--sizec--></span><!--/sizec-->
<ul><li>VMware ESX, ESXi, vSphere, and vCenter </li><li>CCNA; specifically Layer3 Switching, VLANs, trunking dot1q, access control dot1x, ACLs </li><li>SAN Experience; Specifically, Virtualised iSCSI Peered Storage </li><li>Blackberry Enterprise Server </li><li>ITIL Foundation </li><li>FAST </li><li>Flexera Admin Studio </li><li>Task Sequence Based Imagining (Zero Touch)</li></ul>
<!--sizeo:4--><span style="font-size:14pt;line-height:100%"><!--/sizeo-->Personal Characteristics:<!--sizec--></span><!--/sizec-->
<ul><li>Self motivated and Enthusiastic </li><li>A "Can Do" approach to duties and unexpected tasks </li><li>Sharp problem solving skills </li><li>Ability to work on own initiative and effectively as part of a team </li><li>Outstanding Customer Service Skills </li><li>Excellent Interpersonal Skills; verbal and written </li><li>Professional and respectful management style </li><li>Happy to provide on-call / remote cover for IT Systems </li><li>Interest in continued educational achievement in IT </li><li>Rapid assimilation of highly complex systems and large volumes of documentation </li><li>Ability to communicate technical information to all audiences </li><li>Remain calm, efficient and productive under pressure, especially with time critical tasks at short notice </li><li>Flexibility to adapt to rapidly changing circumstances </li><li>Happy to travel to provide offsite IT support, both nationally and internationally </li><li>Methodical & scientific approach to diagnostics </li><li>Experience:5+ Years of 1st, 2nd Line IT Support </li><li>2 Years Experience of 3rd Line Support / Infrastructure Support </li><li>Track record of excellence support provision </li><li>Hardware experience including servers, workstations, laptops and printers</li></ul>
Comments
I am so fitting that job description it is hilarious.
Remove
Blackberry Enterprise Server
Flexera Admin Studio
and I would be a 100% match.
You might also want to remove
Outstanding Customer Service Skills
Excellent Interpersonal Skills; verbal and written
Professional and respectful management style
unless of course outstanding stands for: Can make people cry
and respectful is actually some secret code for demeaning.
Anyway If one of you folks want to apply remember:
Knowing what a specific term stand for is as good as having 1 year experience in regards to said term.
Edit:
On an actually related note: "Provide high quality, responsive and consistent resolutions to IT Incidents (1st/2nd and 3rd Line)"
Do you have everyone working 1st 2nd and 3rd level support at the same time (Which can be mighty stressful and inefficient) or is there enough ticket generation so that you have several guys, each only working on a designated support level?
Hmm
Lets see.
70 IT workstations and maybe 10 visitors @ peak times (Lets make those count double for effort)
You make multiplayer games.
So there should be around 3-4 different workstations types unfortunately with many visitors (whom you want to support, for some strange reason) which makes pretty heterogeneous IT environment. At least your servers should be mostly VMs on an ESX cluster. Because you also develop 3d applications you probably dont have a thin-client solution and instead rely on thick clients.
Put in a few educated guesses I pull out of my own experience and you should have 3-4 people working tech-support exclusively in order to keep things running smoothly. Thats 1 guy running front line helpdesk (mainly lvl1 but also a few lvl2 calls) and 2-3 admins. Ideally 1 windows specialist, 1 unix specialist (Assuming that you have 10% unix clients and 70% unix servers) and 1 hardware specialist/ IT merchant.
Hey, no wonder you want to hire someone with only 1 IT manager and 1 IT support engineer thats a little bit thin for supporting 70+10 folks.
This whole setup would assume a very flexible structure, where an admin does helpdesk if your frontliner gets sick or whatever.
However if you are intending to hire a single guy doing all your lvl 1-2-3 support I have to say: Ouch! That might be too much of a strain, mainly because your lvl 1 and 2 support would instantly come to a halt in case of sickness etc.
Oh boy, I can't believe I am actually thinking about applying (If you think you can handle the fact that we wiped the floor with the three lions 4:1) ;), although I just took a new position 3 months ago I always wanted to work for a games company and live in the UK :(
<a href="http://www.splashdamage.com/jobs" target="_blank">http://www.splashdamage.com/jobs</a> (bookmark it, because we tend not to use recruitment agencies).