Bug tracker issues (alternatives? put the squeeze on getsatisfaction?)

IronFistIronFist Join Date: 2006-12-01 Member: 58805Members
in Ideas and Suggestions
Right now getsatisfaction.com's forward-facing server (an enterprise-class multi-tier horizontally scalable reverse-proxy load balancer) is reporting time-outs from whatever it's serving pages from. It's been pretty slow throughout the past week, too. They really need to work out their server-side issues, because it is a real pain to surf reports or even create new ones right now. I have e-mailed one of their dev guys since the site can't even be used to report problems at the moment.

I was wondering if there's any plans to move to a more formal system like trac. I realize getsatisfaction.com is pretty user-friendly, but if you could grab a spare code monkey to integrate NS forum logins with a system like that, it seems it'd be better over the long run.
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Comments

  • spellman23spellman23 NS1 Theorycraft Expert Join Date: 2007-05-17 Member: 60920Members
    Or a real tracker... like bugzilla or mantis....

    The real kicker is that most casual players don't know how to get a real bugtracker to work (heck, most don't know how IRC works). So, GetSatisfaction was a nice placeholder. I'm guessing this is just a community portal and NOT what their real bugtracker is.
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  • Renegade.Renegade. Join Date: 2003-01-15 Member: 12313Members, Constellation
    It is, in a previous thread Max already stated they were using mantis internally, I suppose they don't think their userbase is there enough yet to competently search for and fill out a bug report.
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  • ThrillseekerThrillseeker Join Date: 2007-04-10 Member: 60593Members
    I told them to use Invision Power Board Tracker, but nooooo! ... ;)
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  • ☼Lap☼☼Lap☼ Join Date: 2009-02-16 Member: 66432Members
    I took a look at getsatisfaction and got such a big disgusting shudder that I was about to start a new thread on this. For the love of god use mantis. Damn those getsatisfaction smiley faces. I especially like when they are used to discourage developers by using the "I am pissed" face for things like "Release the game now!"
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  • includeinclude aka RpTheHotrod Dallas, TX Join Date: 2003-01-08 Member: 12027Members, Constellation, Reinforced - Shadow, WC 2013 - Shadow
    I'm sure it's working out for them however they are doing it.



    I even put together a testbed database for his team to access online, but he preferred to have everything locally.

    <img src="http://img413.imageshack.us/img413/8782/ns2enginetest.jpg" border="0" class="linked-image" />


    I'd say we're pretty solid though. If there are any issues, I'm sure they'll look into other resources.
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  • PstranglerPstrangler Join Date: 2003-09-25 Member: 21198Members
    <!--quoteo(post=1767359:date=Apr 16 2010, 03:54 PM:name=spellman23)--><div class='quotetop'>QUOTE (spellman23 @ Apr 16 2010, 03:54 PM) <a href="index.php?act=findpost&pid=1767359"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->The real kicker is that most casual players don't know how to get a real bugtracker to work<!--QuoteEnd--></div><!--QuoteEEnd-->

    Unless you came across some really painful apps, trackers such as DevTrack or Bugzilla are pretty straightforward.
    If you can use the form to register on this forum then you can use them.

    The hardest parts are to identify the problem's category and to establish clear, easy to follow reproduction steps.
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