Hard crash during gameplay

NahtelNahtel Washington State Join Date: 2016-04-21 Member: 216022Members
in Subnautica Bug Reporting
Started playing Subnautica today and ran into an issue. The game loads just fine and does the opening crash landing cutscene but when after the character see's the fire in the pod and loses balance the game crashes, computer locks up, and computer restarts itself. After experiencing this issue I updated all my drivers and now I can get past that scene but when I'm out swimming in the water collecting resources for a few minutes the game crashes again and my computer restarts itself.

Current specs are:
Processor: AMD FX4300 Quad-Core 3.8GHz
Ram: 8GB Kingston Hyperx Fury DDR3 1333
Video Card: Nvidia GTX 750 TI 2Gb
Motherboard: MSI 760GM-P23(fx)
Windows 8.1 64-bit

Here is a pastebin of my DXDiag and the output_log file for subnautica.
http://pastebin.com/XFhtrNni
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Comments

  • klehman775klehman775 United Sates Join Date: 2016-04-13 Member: 215721Members
    edited April 2016
    I have the same issue and I posted about it on this forum as well and someone mentioned that it could have a possible memory leak somewhere. I just don't have the issue of my PC restarting.
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  • NahtelNahtel Washington State Join Date: 2016-04-21 Member: 216022Members
    So do the devs even do anything with this game support wise? No response to my post, no response to email @ their support email, no updates to the what are we working on thing on steam. This game dead already?
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  • Racer1Racer1 Join Date: 2002-11-22 Member: 9615Members
    @Nat I would underclock my CPU, GPU, and RAM, and see if one of them is causing the problem -- I'd bet on one of those being the culprit. Also, check your Event Viewer "System" log for any "Error" from around the time the computer rebooted.
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  • NahtelNahtel Washington State Join Date: 2016-04-21 Member: 216022Members
    @Racer1 Took your advice and found that it is a HyperTransport Watchdog Timeout Error for AMD Northbridge. After a little research it seems the mostly likely culprit is an overheating issue with the processor/motherboard. Sadly Subnautica is the only game I have that is affected by this issue so not sure what to do about it.
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  • Racer1Racer1 Join Date: 2002-11-22 Member: 9615Members
    If its a chipset overheating issue, my best suggestion is to add another fan right over the component. A simple $10 - $15 mini-cooling fan should do it - doesn't need to be fancy.
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  • NahtelNahtel Washington State Join Date: 2016-04-21 Member: 216022Members
    Just in case anyone else is having a similar problem. I solved my issue, it was my power supply. Got a new one (evga g2 550) and the issues are gone now.
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  • After_MidnightAfter_Midnight Join Date: 2016-04-17 Member: 215890Members
    You can also use the command vsync1. It will degrease the load of the PC. There is no need for a target fps of 144...
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