277 freeze crash

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• GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts

  October 2015

  Please run the techsupport.exe at the very moment ns2 has frozen.
  
  Furthermore please use DirectX 9. The DirectX 11 renderer might be causing issues. Also make sure the Texture Handling option is set to 1 GB.

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• Vitdom Join Date: 2012-04-30 Member: 151345Members, Reinforced - Supporter, Reinforced - Silver, Reinforced - Gold, Reinforced - Diamond, Reinforced - Shadow, WC 2013 - Shadow

  November 2015

  I'm also experiencing this. I will run techsupport.exe when the freezes occurs next time.

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• Legend_Boss UK Join Date: 2014-02-27 Member: 194394Members

  November 2015

  Vitdom wrote: »

  I'm also experiencing this. I will run techsupport.exe when the freezes occurs next time.

  
  If you have a 64-bit OS, the tech support won't get the relevant dump. When ns2 crashes next time, in the background go to Computer and copy &paste the following in the task bar to get 32-bit task manager C:\Windows\SysWOW64\taskmgr.exe.
  
  Right click NS2.exe > create dump file
  Then compress it / zip it and upload somewhere online.
  
  I suspect that when the halloween edition is taken offline this bug will go away (until next halloween/christmas update).

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• G_of_the_J Join Date: 2013-08-12 Member: 186764Members

  November 2015 edited November 2015

  I'm also experiencing this. A lot. I also changed my GPU so might be related to that. Never had crashes with old GPU. I Have no problems with other games.
  
  Where was that techsupport.exe? You mean i have to run it before i kill ns2.exe?

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• Nordic Long term camping in Kodiak Join Date: 2012-05-13 Member: 151995Members, NS2 Playtester, NS2 Map Tester, Reinforced - Supporter, Reinforced - Silver, Reinforced - Shadow

  November 2015

  G_of_the_J wrote: »

  I'm also experiencing this. A lot. I also changed my GPU so might be related to that. Never had crashes with old GPU. I Have no problems with other games.
  
  Where was that techsupport.exe? You mean i have to run it before i kill ns2.exe?

  
  "Run Techsupport.exe (located in your NS2 install directory) and attach the zip file it makes to your post. This gives us a log NS2 makes, possibly containing errors, as well as provide us with your system’s hardware and driver information so we can spot issues."
  Yes, run techsupport.exe before you kill ns2.

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• Vitdom Join Date: 2012-04-30 Member: 151345Members, Reinforced - Supporter, Reinforced - Silver, Reinforced - Gold, Reinforced - Diamond, Reinforced - Shadow, WC 2013 - Shadow

  November 2015

  I didn't manage to get a process dump this time but here is the tech_support .zip for b277:
  https://www.dropbox.com/s/p5pua06dwah9isz/tech_support_nodump.zip?dl=1

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• Vitdom Join Date: 2012-04-30 Member: 151345Members, Reinforced - Supporter, Reinforced - Silver, Reinforced - Gold, Reinforced - Diamond, Reinforced - Shadow, WC 2013 - Shadow

  November 2015

  I have uploaded the tech_support.zip and a *32-bit process dump after NS2 freezes on b277 here: https://www.dropbox.com/s/4iaizojc40yn5mf/tech_support_b277freeze_complete.zip?dl=1

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• GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts

  November 2015

  Vitdom wrote: »

  I have uploaded the tech_support.zip and a *32-bit process dump after NS2 freezes on b277 here: https://www.dropbox.com/s/4iaizojc40yn5mf/tech_support_b277freeze_complete.zip?dl=1

  
  After analyzing your dump it seems like you have the "Failed to allocate 536870916 bytes and will now terminate." - issue. We are currently actively investigating into given issue.

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• GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts

  November 2015 edited November 2015

  Okay we (the CDT) think we found a fix for the problem. I included the patch into my [Shine] Epsilon Mod. So it would be interesting to know if the issue still occurs on servers running given mods. And if it happens to get another memory dump.

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• DC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver

  November 2015

  NICE.
  I will make sure all TAW servers run it.

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