NS2 no longer in steam library since free weekend is over

EkamduEkamdu Join Date: 2013-09-06 Member: 187892Members, Reinforced - Supporter
in Technical Support
I HAVE bought the game several months ago. I played again last weekend (the free weekend), but since monday the game no longer shows up in my steam library.
I sent Steam support a ticket about it, they said the seller (I presume thats Unknown Worlds Ent.) REVOKED the key.

Can someone help me get back into NS2?
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Comments

  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Where did you buy your gamekey?
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  • EkamduEkamdu Join Date: 2013-09-06 Member: 187892Members, Reinforced - Supporter
    I'm very sure I bought the game on Steam. We don't have the game at retailers here, and the only online service I buy games from is Steam
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Check your steam registered email for confirmation of your purchase.
    If you have it, steam will honor it through their tech support channels.
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  • EkamduEkamdu Join Date: 2013-09-06 Member: 187892Members, Reinforced - Supporter
    Oh crap no, apparently I bought it, together with a friend, on G2Play.net What do I do now?
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Good chance that's a fake key, my friend...
    UWE does not sell NS2 outside of steam.
    But just in case, i would contact that website and hound them for an answer.
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  • ComproxComprox *chortle* Canada Join Date: 2002-01-23 Member: 7Members, Super Administrators, Forum Admins, NS1 Playtester, NS2 Developer, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Silver, Subnautica Developer, Subnautica Playtester, Pistachionauts
    edited September 2013
    Sadly you have to take it up with G2Play. The only verified sellers of NS2 keys is Steam and Greenmangaming.

    To see some info on this problem, they made a blog post about it a while ago.
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Apartly your case seems to go with this: http://unknownworlds.com/blog/beware-shady-key-resellers-and-discount-steam-keys/
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  • EkamduEkamdu Join Date: 2013-09-06 Member: 187892Members, Reinforced - Supporter
    How can it be a "Fake" key if I've played the game since last November with it?
    I've send a mail to G2Play.net, thanks for all your help guys!
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited September 2013
    Read the link i have posted, there is everything explained. I'm sorry for your troubles and hope G2Play.net gives you another key. BTW also HumbleBundle is a trusted seller
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