NS2 launch problem, just a background with music

] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
edited November 2012 in Technical Support
I have a problem with the game. NS2 (NS4)
When I launch the game it just shows the background with music playing but nothing more.
If I move my mouse to the left of the screen I can hear what sounds like "Menu sounds" but nothing happens when I try to click anywhere.

My computer is Windows 7 64-bit
ATi HD5700 Latest drivers
Monitor ViewSonic VX2268wm (Dual DVI 120Hz)

Comments

  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    I have exactly the same problem. I can tell you its the ATI drivers post Catalyst 12.9.

    Using 12.10 or 12.11 causes the problem.

    Happy to provide logs to UWE if interested
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    Ahh. I just upgraded to 12.10 a few days ago. Those are the latest drivers I see on AMDs site.
    I hope the developers can solve this because using the latest drivers is always good.

    Downgrading to 12.9 or 12.8 helps?
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    It will do yes.

    I can only use 11.10 or 12.10/11 drivers because all other drivers for me cause a BSOD when starting windows.
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    I just wanted to add to this that I have tried all the possible fixes in the "KNOWN BUGS AND ISSUES" thread, but to no avail.

    I do think there is an issue in the latest drivers for ATI cards. (not a surprise)
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    So the only thing you can do is sit and wait basically? :(
    Maybe this game should have had broader Beta testing base before release. Seems quite a few people got some form of problem. I hope they get resolved.
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    Dont think its UWE's issue necessarily, but who knows.

    Hoping others come forward with the same issue, so it can be looked at more urgently
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    edited November 2012
    Will add system specs and logs

    ------------------
    System Information
    ------------------
    Time of this report: 11/19/2012, 20:51:10
    Machine name: XXXXXXX
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: M18xR1
    BIOS: InsydeH2O Version 1.0 A05
    Processor: Intel® Core™ i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
    Page File: 3894MB used, 12451MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 6900M Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6720)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6720&SUBSYS_048F1028&REV_00
    Display Memory: 3794 MB
    Dedicated Memory: 4059 MB
    Shared Memory: 3830 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic Non-PnP Monitor
    Monitor Model: unknown
    Monitor Id:
    Native Mode: unknown
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,a
    tidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm
    6
    4.dll
    Driver File Version: 8.17.0010.1169 (English)
    Driver Version: 9.10.8.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/15/2012 17:39:16, 1137664 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2460-11CF-0977-8524BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6720
    SubSys ID: 0x048F1028
    Revision ID: 0x0000
    Driver Strong Name: oem33.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver:9.10.8.0:pci\ven_1002&dev_6720
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Creative HS-1200 Headset)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: USB\VID_041E&PID_0401&REV_0102&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 11/21/2010 03:23:47, 109696 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX™ 2.0 Listen/Src: No, No
    I3DL2™ Listen/Src: No, No
    Sensaura™ ZoomFX™: No

    Description: Digital Audio (S/PDIF) (IDT High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_1028048F&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt64.sys
    Driver Version: 6.10.6320.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/21/2011 12:48:16, 520192 bytes
    Other Files:
    Driver Provider: IDT
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX™ 2.0 Listen/Src: No, No
    I3DL2™ Listen/Src: No, No
    Sensaura™ ZoomFX™: No







    Date: 11/19/12
    Time: 19:52:57
    --------------------------------------------------------------
    Build 229
    Steam initialized
    Render Device: AMD Radeon HD 6900M Series (8.17.10.1169)
    Sound Device: Speakers (Creative HS-1200 Headset) stereo
    Record Device: Microphone Array (IDT High Definition Audio CODEC)
    { TIC00 M4::ClientGame::StartWorld
    { TIC01 M4::ClientGame::StartWorld sections
    { TIC02 M4::ClientWorld::Initialize
    { TIC03 M4::ClientWorld::Initialize sections
    { TIC04 M4::ClientWorld::Startup
    { TIC05 M4::ClientWorld::Startup sections
    } TOC05 0.133858s M4::ClientWorld::Startup sections Before LoadScript
    { TIC05 M4::ClientWorld::Startup sections
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    } TOC05 0.268993s M4::ClientWorld::Startup sections LoadScript
    { TIC05 M4::ClientWorld::Startup sections
    } TOC05 0.000000s M4::ClientWorld::Startup sections
    } TOC04 0.403332s M4::ClientWorld::Startup
    } TOC03 0.403452s M4::ClientWorld::Initialize sections
    } TOC02 0.403528s M4::ClientWorld::Initialize
    Main Menu Initialized at Version: 229
    Steam Id: 1212133
    } TOC01 2.497490s M4::ClientGame::StartWorld sections
    } TOC00 2.497640s M4::ClientGame::StartWorld
    { TIC00 M4::World::UnloadMap
    { TIC01 M4::World::UnloadMap sections
    } TOC01 0.000010s M4::World::UnloadMap sections
    } TOC00 0.000090s M4::World::UnloadMap
    Error: Attempted to load remote options from a file that does not exist.
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    Hider

    Go to %APPDATA%\Natural Selection 2

    edit system_options.xml the line that says <window-mode>

    Change from <window-mode>fullscreen</window-mode>

    to

    <window-mode>windowed</window-mode>

    I can load the game now, but I am getting disasterous FPS even at the main screen, like 34 FPS when going into options.

    Unter
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Laptop drivers are a nightmare..
  • unter_hosenunter_hosen Join Date: 2003-01-05 Member: 11858Members, Constellation
    NO kidding

    Only a few drivers work

    11.10
    12.3
    12.8, using 12.6 CCC
    12.10 and 12.11 beta, but with terrible performance.

    Oh and on ALL drivers one card gets stuck in power saving mode, need to use Sapphire Trixx to keep it running at full clock speeds
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    edited November 2012
    So is this problem being looked into or?
    Ask me for what info you need. I will play other games until this is fixed. Although I'm thankful for any help, patches etc I feel I can't spend my time being the support the game. I'm not trying to be rude, just that I feel that if a game does not work, when it just should. I don't feel like, or have the time to mess around with things. I can spend a few hours playing a game that works. I hope I don't come across as unappreciative of your efforts with this game or trying to squash bugs. That's not my intention. But I get really tired of things that does not work.
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    edited November 2012
    No solution yet hah?
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    @Hider: Your solution was posted above by another user, unter_hosen

    I'll pass this onto the devs that this isnt working, but a patch may be a long time away and a fix may not even make it in, this may even be out of UWE's control.. i have no clue, but in the meantime u can use the solution posted above.
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    I don't know why a game that is not working is launched :S
    I play NS3 and BF3 in the mean time.
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    edited December 2012
    I tried the solution above and it's no solution. It does not work. And even if it did, a user that buys a game should not have to thinker with it to get it to work. Most users probably won't even know how.

    At first I could not find "%APPDATA%\Natural Selection 2" but after search if found out its located under "Your username / AppData / Roaming / Natural Selection 2" on Windows 7.

    After doing as the person above suggested the game appears Windowed when it's launched but the same problem persists. There is no menu.
    But if I move the cursor around I can hear the sound of what appears to be a menu of some sort. It has been some time now after NS4 was launched and I still can't play it :S

    I have also tried the "i_rawinput false" but nothing shows up.
    How ever. the Console is full of this message. Maybe this can help the developers develop a little.

    Error: shader/GUIBasic.surface_shader: No shader template loaded for surface shader manager
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Hider did you attempt to rollback your display drivers to a working version?

    This definitely sounds like a driver issue or a bad installation, and even then a very specific one, considering that this error isn't occurring for anyone else.
  • Mikeyolo4Mikeyolo4 Join Date: 2013-01-08 Member: 178276Members
    I don't even make it to the menu screen, whenever i click "play" my screen goes black and i get an error that says "Couldn't initialize the Render device"...are we having a similar problem..? Any advice?
  • T_RATT_RAT Join Date: 2002-12-17 Member: 10967Members, Reinforced - Gold
    I am using 12.10 driver. I still cannot play. Is it safe to go backwards with drivers? I think I will have problems with other games .. guess ill try again some day and hopefully people will be playing ...shame really
  • ApocalipsusApocalipsus Join Date: 2003-10-21 Member: 21838Members
    I'm using the 12.10 drivers with no problem at all. I have a laptop graphic card (6990m )

    My brother uses a desktop AMD card (a 5850 if i'm not mistaken) with 12.10 drivers and he doens't has any problem also.
  • T_RATT_RAT Join Date: 2002-12-17 Member: 10967Members, Reinforced - Gold
    Really ? ..damn ok.. i will re-install my ns2
  • T_RATT_RAT Join Date: 2002-12-17 Member: 10967Members, Reinforced - Gold
    Just re-installed ns2.. same problem . I just get the screen with music, and I can hear menu buttons in the background when I click in certain parts.
    Just wasted my download limit for nothing..awesome
  • T_RATT_RAT Join Date: 2002-12-17 Member: 10967Members, Reinforced - Gold
    edited January 2013
    FIxed.

    Went to the ns folder "shader" or shades. and deleted all the files in there.
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    edited February 2013
    I got some help on the Cumminity Hub or what it's called in Steam. A user named Vitdom posted this:

    Open the game folder at Steam\steamapps\common\Natural Selection 2\.
    Open the redist\directx folder and run SETUP.EXE
    Also remove the folder in the ns2 directory labelled SHADERS

    When I did that I got the mouse pointer back at least but still no menus. I checked the Steam integrity and it downloaded a few files and now it works perfectly.
    Finally I can at least launch the game. I have to say I think it's bad of the devs not to fix issues like this. People should not have to tinker with their games to get them to work. Some people might actually not have the computer skills to understand what to do, where to go, what to ask...

    NOW IT WORKS!
  • ] Hider [] Hider [ Join Date: 2012-11-19 Member: 172456Members
    I did not find a folder named shaders at first. Just search for it. I found 2 named "shaders", I think. Just delete them and then check integrity under options for the name in Steam.
  • ScardyBobScardyBob ScardyBob Join Date: 2009-11-25 Member: 69528Forum Admins, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow
    " wrote:
    Hider [;2071194"]I have to say I think it's bad of the devs not to fix issues like this. People should not have to tinker with their games to get them to work. Some people might actually not have the computer skills to understand what to do, where to go, what to ask...
    Ideally, this wouldn't be necessary, but its basically the trade-off in PC gaming; you get more control of your system, but may have to troubleshoot more than you would a console or mobile game.
  • Who is Mike Jones?Who is Mike Jones? Join Date: 2011-10-29 Member: 130080Members
    ScardyBob wrote: »
    Ideally, this wouldn't be necessary, but its basically the trade-off in PC gaming; you get more control of your system, but may have to troubleshoot more than you would a console or mobile game.

    Ummm I never had to go through any other PC games files to get things to work unless I was putting something custom in or hacking it. Lets be honest this game is insanely difficult to get to work. I finally got my first game to load a few days ago and since the new patch I just get black screen with music. I think before these devs decide to add all these new gameplay features, they need to iron out more of these bugs. Whats the point of more gameplay features if no one can play the game.
  • ns_insiderns_insider Join Date: 2007-09-30 Member: 62484Members, Reinforced - Shadow
    Just delete the "natural selection 2" content in "path":\Users\yourname\AppData\Roaming\NaturalSelection2
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