Crash Before Start

BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
I actually just downloaded ns2 (been waiting anxiously for almost a month) but when I clicked 'play' it just shows launching natural selection 2 then closes (steam is still open). My icon turns green indicating that I'm playing the game but it turns blue after about 15 seconds. I have Dx9, etc. As far as I can see there's no log of whats happening. In task manager, I don't even see it launching. I've spent about 5 hours trying to get this to work. If anyone could help it would be much appreciated.
Thanks.

Comments

  • AlchemdaAlchemda Join Date: 2004-02-01 Member: 25942Members
    edited November 2012
    This is a known issue and a fix is in internal testing for deployment later today.

    Hang tight and keep watching tweets from @NS2 for updates.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2005003:date=Nov 1 2012, 01:03 PM:name=Alchemda)--><div class='quotetop'>QUOTE (Alchemda @ Nov 1 2012, 01:03 PM) <a href="index.php?act=findpost&pid=2005003"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->This is a known issue and a fix is in internal testing for deployment later today.

    Hang tight and keep watching tweets from @NS2 for updates.<!--QuoteEnd--></div><!--QuoteEEnd-->

    The Patch came out. The change log didn't say anything about not launching. I downloaded the update and exactly the same thing happens.
  • ZaggyZaggy NullPointerException The Netherlands Join Date: 2003-12-10 Member: 24214Forum Moderators, NS2 Playtester, Reinforced - Onos, Subnautica Playtester
    Sorry to hear about that BlueSpud.
    To help the devs find out what might be causing this, could you do the following please:

    <b>Attach or post a DXDIAG information log file, this provides UWE with your system specs, driver and OS info:</b>
    Click on your Windows Desktop Start menu.
    In winXP you want to find "RUN", in Vista/7 you want the search bar at the bottom of the menu.
    Type in DXDIAG and hit Enter
    A window pops up, Either a Diagnostic will auto run or you need to click on a button: Run DxDiag now ~something similar to that.
    When the progress bar is done, Click on the "Save All Information" button, you can either copy paste it to the forums or post it into a website such as <a href="http://www.pastebin.com" target="_blank">http://www.pastebin.com</a> and post the link here on the forums.

    <b>Attach or post the contents of the NS2 "log.txt" file, this contains useful error messages for the UWE devs:</b>
    To get to the file, press windows key + R, fill in "%appdata%\Natural Selection 2", hit enter.
    You can either copy paste it to the forums or post it into a website such as <a href="http://www.pastebin.com" target="_blank">http://www.pastebin.com</a> and post the link here on the forums.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2006303:date=Nov 2 2012, 04:41 AM:name=Zaggy)--><div class='quotetop'>QUOTE (Zaggy @ Nov 2 2012, 04:41 AM) <a href="index.php?act=findpost&pid=2006303"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Sorry to hear about that BlueSpud.
    To help the devs find out what might be causing this, could you do the following please:

    <b>Attach or post a DXDIAG information log file, this provides UWE with your system specs, driver and OS info:</b>
    Click on your Windows Desktop Start menu.
    In winXP you want to find "RUN", in Vista/7 you want the search bar at the bottom of the menu.
    Type in DXDIAG and hit Enter
    A window pops up, Either a Diagnostic will auto run or you need to click on a button: Run DxDiag now ~something similar to that.
    When the progress bar is done, Click on the "Save All Information" button, you can either copy paste it to the forums or post it into a website such as <a href="http://www.pastebin.com" target="_blank">http://www.pastebin.com</a> and post the link here on the forums.

    <b>Attach or post the contents of the NS2 "log.txt" file, this contains useful error messages for the UWE devs:</b>
    To get to the file, press windows key + R, fill in "%appdata%\Natural Selection 2", hit enter.
    You can either copy paste it to the forums or post it into a website such as <a href="http://www.pastebin.com" target="_blank">http://www.pastebin.com</a> and post the link here on the forums.<!--QuoteEnd--></div><!--QuoteEEnd-->

    There's not a ns2 folder in app data. everything is in my steam apps, where steam put it. Even in there there's no log.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited November 2012
    IF NS2 is not launching even, then i dont think that appdata folder would be created..
    hmm
    really hard to tell whats going on without that..

    Do you get any form of an error or minidump?
    If not i recommend deleting the game cache through steam and re downloading everything again.. Let us know!

    REGARDLESS though, we still need your DXDIAG report as Zaggy mentioned above!
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2007131:date=Nov 2 2012, 12:45 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 2 2012, 12:45 PM) <a href="index.php?act=findpost&pid=2007131"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->IF NS2 is not launching even, then i dont think that appdata folder would be created..
    hmm
    really hard to tell whats going on without that..

    Do you get any form of an error or minidump?
    If not i recommend deleting the game cache through steam and re downloading everything again.. Let us know!

    REGARDLESS though, we still need your DXDIAG report as Zaggy mentioned above!<!--QuoteEnd--></div><!--QuoteEEnd-->

    I installed the directx that came with ns2 and now dxdiag doesn't work. I'll se what I can do though. I have another computer I can try tomorrow, but I don't have it in front of me.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Hmmm.. something tells me that directx may be the culprit here then.. as i've almost never seen Dxdiag fail to work if DX was properly functioning.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    edited November 2012
    <!--quoteo(post=2007173:date=Nov 2 2012, 01:22 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 2 2012, 01:22 PM) <a href="index.php?act=findpost&pid=2007173"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Hmmm.. something tells me that directx may be the culprit here then.. as i've almost never seen Dxdiag fail to work if DX was properly functioning.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I think so too, I'm re-installing a bunch of things, ns2 being one of them. fingers crossed.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    edited November 2012
    After some re-insatliing I managed to get a crash report from ns2. I have no idea what it means but here it is.
    Unhandled exception: unimplemented function MSVCR80.dll.??2@YAPAXIHPBDH@Z called in 32-bit code (0x7bc3f3d8).
    Register dump:
    CS:001b SS:0023 DS:0023 ES:0023 FS:1007 GS:000f
    EIP:7bc3f3d8 ESP:0033fce4 EBP:0033fd48 EFLAGS:00200202( - -- I - - - )
    EAX:004f628a EBX:0033fcf0 ECX:004ff4ac EDX:006d7574
    ESI:004ff4b0 EDI:004ff4ac
    Stack dump:
    0x0033fce4: 00000002 0033fd48 020e4860 80000100
    0x0033fcf4: 00000001 00000000 7bc3f3d8 00000002
    0x0033fd04: 004f6336 004f628a 7bc596c4 00000000
    0x0033fd14: 00000000 0033fd34 00000008 020e4860
    0x0033fd24: 00000000 0033fd7c 7bc9bcb4 7814db58
    0x0033fd34: 020e4000 00000000 7814db61 a207c480
    0200: sel=1007 base=7ffc0000 limit=00000fff 32-bit rw-
    Backtrace:
    =>0 0x7bc3f3d8 in <wine-loader> (+0x7bc3f3d8) (0x0033fd48)
    0x7bc3f3d8: subl $4,%esp
    Modules:
    Module Address Debug info Name (49 modules)
    ELF 0-82001000 Stabs <wine-loader>
    PE 340000- 3ab000 Deferred fmod_event
    PE 3b0000- 3e8000 Deferred tbb
    PE 400000- 505000 Deferred ns2
    PE 510000- 65e000 Deferred fmodex
    PE 660000- 72e000 Deferred fmod_event_net
    PE 730000- 753000 Deferred lua5.1
    PE 760000- 86e000 Deferred libcurl
    PE 870000- 8b7000 Deferred spark_physics
    PE 8c0000- a3e000 Deferred physx3_x86
    PE a40000- b34000 Deferred physx3common_x86
    PE b40000- b6e000 Deferred physx3cooking_x86
    PE b70000- c37000 Deferred spark_render
    PE c40000- e25000 Deferred d3dx9_42
    PE e30000- e9c000 Deferred update
    PE ec0000- f54000 Deferred gameoverlayrenderer
    PE 10000000-10624000 Deferred spark_core
    PE 3b400000-3b41e000 Deferred steam_api
    PE 405b0000-405b4000 Deferred version
    PE 405c0000-405c4000 Deferred psapi
    PE 405e0000-405e9000 Deferred msacm32
    PE 40790000-40794000 Deferred advapi32
    PE 407f0000-407f4000 Deferred wsock32
    PE 42410000-42481000 Deferred winmm
    PE 424b0000-424ea000 Deferred user32
    PE 425f0000-425f7000 Deferred gdi32
    PE 426c0000-426cd000 Deferred avifil32
    PE 42700000-4270b000 Deferred msvfw32
    PE 42720000-42724000 Deferred rpcrt4
    PE 427a0000-42816000 Deferred shlwapi
    PE 44230000-44234000 Deferred ws2_32
    PE 44260000-44264000 Deferred iphlpapi
    PE 44280000-4434e000 Deferred wininet
    PE 44410000-4443e000 Deferred comctl32
    PE 44500000-44508000 Deferred ole32
    PE 44610000-44769000 Deferred shell32
    PE 44830000-44834000 Deferred msvcrt
    PE 448b0000-448ba000 Deferred mpr
    PE 448e0000-44a89000 Deferred d3d9
    PE 448e0000-44a89000 Deferred d3d9
    PE 44910000-44914000 Deferred wined3d
    PE 44b50000-44b54000 Deferred imm32
    PE 44bf0000-44bf4000 Deferred winex11
    PE 44ec0000-44ec4000 Deferred riched32
    PE 44ed0000-44ed4000 Deferred riched20
    PE 78130000-781cb000 Deferred msvcr80
    PE 7b810000-7b99b000 Deferred kernel32
    PE 7bc10000-7bc14000 Deferred ntdll
    PE 7c420000-7c4a7000 Deferred msvcp80
    Threads:
    process tid prio (all id:s are in hex)
    00000008 winewrapper.exe
    00000009 0
    0000000c services.exe
    0000005c 0
    0000002d 0
    00000026 0
    00000015 0
    00000010 0
    0000000d 0
    0000000e winewrapper.exe
    0000000f 0
    00000012 mscorsvw.exe
    0000001a 0
    00000019 0
    00000014 0
    00000013 0
    00000023 winedevice.exe
    0000002b 0
    00000028 0
    00000025 0
    00000024 0
    00000029 plugplay.exe
    0000002f 0
    0000002c 0
    0000002a 0
    0000003a sendwndcmd.exe
    0000003b 0
    0000003c explorer.exe
    0000003d 0
    00000042 steam.exe
    0000001e 0
    0000005b 0
    00000016 0
    0000001c 0
    00000058 0
    00000052 0
    0000002e 0
    00000030 0
    00000035 0
    00000032 0
    00000031 1
    00000044 1
    00000040 0
    0000000b 0
    00000021 0
    00000036 0
    00000067 0
    00000066 0
    00000065 0
    00000064 0
    00000063 0
    00000062 0
    00000061 0
    00000060 0
    0000005f 0
    0000005e 0
    0000005a 0
    00000059 0
    00000057 0
    00000056 0
    00000055 0
    00000054 0
    00000053 0
    00000051 0
    00000050 0
    0000004f 0
    0000004e 0
    0000004d 0
    0000004c 0
    0000004b 0
    0000004a 0
    00000049 0
    00000048 0
    00000022 0
    00000037 0
    00000045 0
    00000041 0
    0000003f 0
    0000003e 0
    00000039 0
    00000038 0
    00000047 0
    00000046 0
    00000043 0
    0000001d (D) C:\Program Files\Steam\steamapps\common\Natural Selection 2\ns2.exe
    00000020 0 <==
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    "00000008 winewrapper.exe"
    You did not mention you were running ns2 on wine?
    If you are, that's not currently supported officially and is definitely the cause
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2007307:date=Nov 2 2012, 02:39 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 2 2012, 02:39 PM) <a href="index.php?act=findpost&pid=2007307"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->"00000008 winewrapper.exe"
    You did not mention you were running ns2 on wine?
    If you are, that's not currently supported officially and is definitely the cause<!--QuoteEnd--></div><!--QuoteEEnd-->

    Oh, I wasn't even thinking about wine. But yes I am. The problem I was having was a directX problem. I understand that wine is not supported, although I have seen that people have gotten it to work. I guess since its a wine problem, I must look else where for my answers. Thank everyone for their help.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Sorry... i would help if i could, but i know nothing of wine except i love to drink it :)

    Feel free to keep this thread active and seek others' help?
    Some have definitely gotten it to work.. but i dont know how. Impressive to me.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2007336:date=Nov 2 2012, 03:54 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 2 2012, 03:54 PM) <a href="index.php?act=findpost&pid=2007336"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Sorry... i would help if i could, but i know nothing of wine except i love to drink it :)

    Feel free to keep this thread active and seek others' help?
    Some have definitely gotten it to work.. but i dont know how. Impressive to me.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Yeah they have, I read the article and that error is what I got. If I got it to work I'd love to help other people do it as well. I could just install windows, but thats a big pain.
  • phoquephoque Join Date: 2012-11-03 Member: 166536Members
    edited November 2012
    I too have this problem. I run NS2 through steam and the game simply does not start. I do not get any error messages so the "log.txt" is not created I believe since writing "%appdata%\Natural Selection 2" in run does not work for me.
    The main difference in this issue is that I use Windows XP SP 3, which according to your requirements is acceptable.

    I have tried re-installing the game and also verifying the game cache along with deleting the shaders folder as you suggested in the "known issues and possible fixes" thread.

    <a href="http://pastebin.com/SjpjWdnN" target="_blank">http://pastebin.com/SjpjWdnN</a>, here is my dxdiag message.

    I can add that I recently formated my computer and I could run NS2 then, but I was using Windows Vista.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2008707:date=Nov 3 2012, 02:42 PM:name=phoque)--><div class='quotetop'>QUOTE (phoque @ Nov 3 2012, 02:42 PM) <a href="index.php?act=findpost&pid=2008707"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I too have this problem. I run NS2 through steam and the game simply does not start. I do not get any error messages so the "log.txt" is not created I believe since writing "%appdata%\Natural Selection 2" in run does not work for me.
    The main difference in this issue is that I use Windows XP SP 3, which according to your requirements is acceptable.

    I have tried re-installing the game and also verifying the game cache along with deleting the shaders folder as you suggested in the "known issues and possible fixes" thread.

    <a href="http://pastebin.com/SjpjWdnN" target="_blank">http://pastebin.com/SjpjWdnN</a>, here is my dxdiag message.

    I can add that I recently formated my computer and I could run NS2 then, but I was using Windows Vista.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I was able to get the game to run, using wine which doesn't apply to you. All I did to get the game to run was install visual c++ 2005 redistributable, which makes sense because the spark is written in c++. try that and tell me if it works.
  • B4nanaB4nana Join Date: 2012-11-04 Member: 166748Members
    Well i got the same problem too. I am running the game on Windows XP Sp3. After I downloaded it it worked fine for about 2 hours, but after I closed it, I cant get it to start again. I click on the Play button, then on the hotbar the symbol pops up and disappears after 5 secs again.It didn't even create a new tab.
  • BlueSpudBlueSpud Join Date: 2012-08-15 Member: 155650Members
    <!--quoteo(post=2009511:date=Nov 4 2012, 06:19 AM:name=B4nana)--><div class='quotetop'>QUOTE (B4nana @ Nov 4 2012, 06:19 AM) <a href="index.php?act=findpost&pid=2009511"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Well i got the same problem too. I am running the game on Windows XP Sp3. After I downloaded it it worked fine for about 2 hours, but after I closed it, I cant get it to start again. I click on the Play button, then on the hotbar the symbol pops up and disappears after 5 secs again.It didn't even create a new tab.<!--QuoteEnd--></div><!--QuoteEEnd-->

    I don't know if sp3 has it, but try downloading visual c++ 2005 redistributable.
  • B4nanaB4nana Join Date: 2012-11-04 Member: 166748Members
    Ok so I restarted my PC and it works again. It's still kinda strange... but thanks for your help. Awesome Game still ;). But very long loading screens :D
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