Unable to access alpha with pre-order? MERGED

TmHTmH Join Date: 2004-10-05 Member: 32096Members, Constellation
edited July 2010 in NS2 General Discussion
So I just received a NS2 pre-order Special Edition key in my mailbox, I entered it with the add a game menu through steam, downloaded the game and tried starting it. When I tried starting it I got the following message: "Natural Selection is currently only available to people who pre-oredered the Special Edition."

Now I've been reading a couple of topics and I keep reading stuff about needing two keys, however, when I use the key retrieval function, I get the same key I got in my first e-mail.

So my question is, am I missing something? Should I have received another key, or have I somehow received a non SE edition key?

<i><!--coloro:red--><span style="color:red"><!--/coloro-->EDIT BY AHNTEIS<!--colorc--></span><!--/colorc--></i>
Please note <a href="http://www.unknownworlds.com/ns2/forums/index.php?s=&showtopic=110548&view=findpost&p=1788161" target="_blank">THIS POST</a> with details of which email you should find the correct key in.

Comments

  • PepeNZPepeNZ Join Date: 2009-05-26 Member: 67485Members
    Yeah you need to activate the black armor key in steam in order to play the alpha
    if youre not sure what that is but you do have the SE
    <a href="http://unknownworlds.com/ns2/retrieve" target="_blank">http://unknownworlds.com/ns2/retrieve</a>
    that will email you both the alpha key AND the black armor key
    just be aware that there have been reports of it taking a substantial time for that email to be sent so if you don't get it instantly, unfortunately you will have to wait.
  • TmHTmH Join Date: 2004-10-05 Member: 32096Members, Constellation
    When I use the retrieval function, I only get one key send to me.. so I guess my e-mail addres hasn't been added to the database yet or so. I'll check again tomorrow. Thanks for the reply.
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    edited July 2010
    I posted this in the NS tech Help section but was asked to post in the correct forum.
    I ordered the NS2 Pre-order 39.95 edition but only received my NS2 Key. I have not received my Black armor or Alpha key yet. Even when I go to the key retrieval page I only get the NS2 key in my email. Any assistance would be greatly appreciated. I do have all emails and PayPal Receipts if you need them for verification. One odd aspect to note, although I purchased this on Sunday, 07/25/10, I didn't recieve my confirmation reciept or NS2 Key till this afternoon when I looked in my email.
  • Anarchy409Anarchy409 Join Date: 2010-07-27 Member: 73236Members
    Activate the Key they emailed you. It should activate as Black Armor DLC. And you should get access
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    In steam I went to games, activate product on Steam, and entered my key I was sent. This only gave me NS2 in the Games library and when I downloaded and installed it It says I do not have Alpha status even though I purchased the $39.95 special edition.
  • JediYoshiJediYoshi The Cupcake Boss Join Date: 2002-05-27 Member: 674Members
    So you go to the retrieval page and the email they send only gives you back 1 key?
    <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a>
    Is this recent?
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    edited July 2010
    Yes I did that, but I just tried again. here is what I receive in my email.
    Find your NS2 game key(s) listed below:

    NS2 pre-order Special Edition: <!--coloro:#FF0000--><span style="color:#FF0000"><!--/coloro-->CENSORED<!--colorc--></span><!--/colorc--> registered to Adam Salinas

    For more help, please visit our FAQ (http://www.naturalselection2.com/faq) or write to us at community@unknownworlds.com.

    *****************************************************
    I'll be more than happy to provide all emails and receipts to verify this, please help.
  • PepeNZPepeNZ Join Date: 2009-05-26 Member: 67485Members
    Sounds like you need to enter your black armor code (the second key in your email from <a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a> )
    The alpha requires you to activate that in order to play it.

    As long as your receipt says you have purchased the special edition (which your post shows) you will get a black armor key as well

    Summary

    Alpha Key: Used to DOWNLOAD the game
    Black Armor Key: Required to be entered as well in order to PLAY the game

    Bear in mind that yesterday people were waiting a considerable amount of time to receive the correct email from the retrieve system so you may be falling victim to that if it continues.
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    edited July 2010
    Yes, I am only receiving the NS2 Key. I have yet to receive the black armor key. I'll be patient until tomorrow and post back then If I still have not received it. Thank you for the information that others are waiting as well.
  • RobBRobB TUBES OF THE INTERWEB Join Date: 2003-08-11 Member: 19423Members, Constellation, Reinforced - Shadow
    All the keys should have been send out. I ordered two spares for "later" five hours before deadline, and received their keys five hours after the first which I ordered like last august.

    Just realized the coincidence of five hours, lol.
    another entry for the alpha lols list.
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    <!--quoteo(post=1788065:date=Jul 28 2010, 05:24 PM:name=RobB)--><div class='quotetop'>QUOTE (RobB @ Jul 28 2010, 05:24 PM) <a href="index.php?act=findpost&pid=1788065"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->All the keys should have been send out.<!--QuoteEnd--></div><!--QuoteEEnd-->
    Alright, now I am getting worried, who do I need to contact to fix this issue and get my Black Armor key?
  • PepeNZPepeNZ Join Date: 2009-05-26 Member: 67485Members
    Currently the only place to get replies is the feedback forum
    i would try there if you are really worried
    have a good look through though as im sure your topic has already been covered and you may find better answers there that have been replied too by UW
    <a href="http://getsatisfaction.com/unknownworlds" target="_blank">http://getsatisfaction.com/unknownworlds</a>
  • kokoj2kokoj2 Join Date: 2010-07-26 Member: 72990Members
    edited July 2010
    no black armor key? comprox is the head honcho in charge of this shoot him a PM/Email or catch him in IRC
    your email may not have made it in time but if you paid the 40$ you should be cool if not wait for your 5$/20$ refund
  • TmHTmH Join Date: 2004-10-05 Member: 32096Members, Constellation
    I've send an e-mail to UWE, asking about the problem. I got an e-mail giving solutions to the most common issues, not solving my issue and apparently UWE is no longer responding to e-mails because they are overwhelmed.

    So I'm trying the forums again.. Like I said, the key retrieval function only sends me one key and I've never received a second key either.

    Any ideas?
  • ShuffleKingShuffleKing Join Date: 2010-07-28 Member: 73306Members
    Everytime I've tried playing NS2, this is the error I get. Even when I try to start my own game regardless if it's LAN or not.

    I have purchased the Special Edition, and I have input my Black Armor code.

    I've waited a couple of days to see if it was a steam side issue, but it clearly isn't. What is happening?
  • GDWhiteGDWhite Join Date: 2009-07-17 Member: 68170Members
  • cmc5788cmc5788 Join Date: 2009-10-06 Member: 68959Members
    Trying logging into and out of Steam. This doesn't just mean exiting the program, it actually means actually going to Steam -> Change User -> Logout and then logging in again. Sometimes this issue happens with games, especially if you have the same Steam account accessible from multiple computers.
  • ShuffleKingShuffleKing Join Date: 2010-07-28 Member: 73306Members
  • GDWhiteGDWhite Join Date: 2009-07-17 Member: 68170Members
    <!--quoteo(post=1788141:date=Jul 28 2010, 04:35 PM:name=ShuffleKing)--><div class='quotetop'>QUOTE (ShuffleKing @ Jul 28 2010, 04:35 PM) <a href="index.php?act=findpost&pid=1788141"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Still Fails.<!--QuoteEnd--></div><!--QuoteEEnd-->
    <img src="http://img.photobucket.com/albums/v467/bobdole7/thekey.jpg" border="0" class="linked-image" />

    Same here.
  • The_RangerThe_Ranger So.Cali Join Date: 2003-01-27 Member: 12800Members, Constellation, WC 2013 - Shadow
    edited July 2010
    The E-mail in your SS looks to be the wrong one. Looks more like the one they send when you buy it.

    If you bought the SE, you should have got an E-mail in the last 2 days that looks more like (not taking the time to SS and load it, but pasting some info):

    Hi <!--coloro:#2E8B57--><span style="color:#2E8B57"><!--/coloro-->NAME<!--colorc--></span><!--/colorc-->,

    Thank you for your pre-order of the Special Edition of Natural Selection 2!
    The support of players like yourself has made a huge difference for our
    company and has allowed us to develop Natural Selection 2 completely
    independently.

    Today we're releasing the Alpha of Natural Selection 2. Access to the alpha
    is limited to those people who pre-ordered the Special Edition. In order to
    play, you will need to activate your ownership of the Special Edition on
    Steam. You can do this with the following key:

    <!--coloro:#2E8B57--><span style="color:#2E8B57"><!--/coloro-->The Key Was Here<!--colorc--></span><!--/colorc-->

    This key has been generated for you and only need to enter it once to activate
    the Special Edition on your Steam account. To activate the game, select
    "Games/Activate a Product on Steam..." from the main menu in Steam and
    enter in the key.

    If you don't have Steam installed, you can download it from Valve's site at:
    <a href="http://store.steampowered.com/about/" target="_blank">http://store.steampowered.com/about/</a>

    Once Natural Selection 2 is activated, it should appear in your list of
    available games and if you right click on it, you should see "Black Armor"
    listed under the DLC tab.

    Thanks again for your support!

    Unknown Worlds Entertainment
  • GDWhiteGDWhite Join Date: 2009-07-17 Member: 68170Members
    edited July 2010
    <!--quoteo(post=1788161:date=Jul 28 2010, 04:55 PM:name=The_Ranger)--><div class='quotetop'>QUOTE (The_Ranger @ Jul 28 2010, 04:55 PM) <a href="index.php?act=findpost&pid=1788161"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->The E-mail in your SS looks to be the wrong one. Looks more like the one they send when you buy it.<!--QuoteEnd--></div><!--QuoteEEnd-->
    I love you oh, so much.
    I keep different emails on different services for spam, professional, and miscellaneous. It was in the professional one, heh.
    ------

    <!--coloro:#696969--><span style="color:#696969"><!--/coloro--><!--sizeo:1--><span style="font-size:8pt;line-height:100%"><!--/sizeo-->Several months ago I added that initial cdkey to my steam list. Might there be a problem? Do I pretty much have standard and SE keys, both on one steam account?

    I hope not.<!--sizec--></span><!--/sizec--><!--colorc--></span><!--/colorc-->

    Herp derp, I got it now.
  • SlavakSlavak Join Date: 2005-02-19 Member: 41765Members
    Unfortunately all you can do is be patient. Make sure you check your spam folder and such. Otherwise if they havent sent it after a day or two just email them again. You won't get much help from the forums probably. Too many threads.
  • AhnteisAhnteis teh Bob Join Date: 2002-10-02 Member: 1405Members, NS1 Playtester, Constellation
    Are you sure you pre-ordered the special edition rather than the regular edition? ($40)

    Other than that, just email them and wait. =( Sorry, there's nothing we can do here to help.
  • AhnteisAhnteis teh Bob Join Date: 2002-10-02 Member: 1405Members, NS1 Playtester, Constellation
    <!--sizeo:5--><span style="font-size:18pt;line-height:100%"><!--/sizeo--><!--coloro:red--><span style="color:red"><!--/coloro-->Pinning this temporarily.
    Please note <i>The_Ranger</i>'s detailed reply.<!--colorc--></span><!--/colorc--><!--sizec--></span><!--/sizec-->
  • inveigleinveigle Join Date: 2004-01-07 Member: 25117Members, Constellation, NS2 Playtester, Reinforced - Shadow, WC 2013 - Supporter
    I emailed Charlie and he fixed the problem, just like that! Thanks again Charlie.

    Charlie Cleveland to me
    show details 3:02 PM (1 hour ago)


    Sorry about that, you should be all set now. Your Black Armor key is on its way to you. Enter that into Steam and you're good to go.

    -Charlie

    Game Director
    Unknown Worlds Entertainment
    <a href="http://www.unknownworlds.com" target="_blank">http://www.unknownworlds.com</a>
  • TmHTmH Join Date: 2004-10-05 Member: 32096Members, Constellation
    <!--quoteo(post=1788185:date=Jul 29 2010, 03:22 AM:name=inveigle)--><div class='quotetop'>QUOTE (inveigle @ Jul 29 2010, 03:22 AM) <a href="index.php?act=findpost&pid=1788185"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I emailed Charlie and he fixed the problem, just like that! Thanks again Charlie.

    Charlie Cleveland to me
    show details 3:02 PM (1 hour ago)


    Sorry about that, you should be all set now. Your Black Armor key is on its way to you. Enter that into Steam and you're good to go.

    -Charlie

    Game Director
    Unknown Worlds Entertainment
    <a href="http://www.unknownworlds.com" target="_blank">http://www.unknownworlds.com</a><!--QuoteEnd--></div><!--QuoteEEnd-->

    Got mine as well now.

    Thank you Charlie, for taking the time to solve this problem even though you guys are very busy!
Sign In or Register to comment.