game is not working

teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
I got game from epic games launcher and it starts and get me to start page and it loads map and shows me press any button to start but when I press button it shows me just black screens. and I can somehow skip that using 'esc' key but after that if I do anything it just freeze. also I have no sounds what so ever.

I tried reinstalling many times and it does same thing.
I tried none vr mode. and my drivers are updated.

I have GTX 1050 gpu
and i7 cpu.
if i can get some help that'll be wonderful.

Comments

  • tay112tay1tay112tay1 Join Date: 2018-12-28 Member: 247426Members
    My game works for the most part I play on Xbox but when I go into my pda it takes everything out of my hot bar then won’t go back in unless I drop everything on the ground and pick it back up and sometimes in some areas a black box appears on my screen and I can’t see some of the wrecks far away from the safe shallows. But other than that the game is really good and one of my favorites keep up the great work
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Try adding
    -vrmode none
    
    to the Subnautica custom launch options (found in the Epic Launcher setings)
  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
    0x6A7232 wrote: »
    Try adding
    -vrmode none
    
    to the Subnautica custom launch options (found in the Epic Launcher setings)

    still doesn't work
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Try this:
    DNML wrote: »
    I have had the same issue with the black screen, blue cursor and music. Scoured the forums and this is what worked for me, give it a try.

    -go to your C: drive
    -click users and select your username
    (if you're unsure of your name open CMD/command prompt and type "whoami" without quotations and hit enter)

    -click in the address bar and type \appdata after your username file path
    -click local low
    -click unknown worlds
    -click subnautica
    -click subnautica again
    -click saved games
    -delete options folder (I copied and pasted it to my desktop then deleted it from the subfolder)

    File path-
    C:\Users\UserName\AppData\LocalLow\Unknown Worlds\Subnautica\Subnautica\SavedGames

    Let me know if that worked
    0x6A7232 wrote: »
    Ah, let me show you the magic of environment variables!
    You can just copy-paste this into the address bar and it should go there for you:
    %userprofile%\AppData\LocalLow\Unknown Worlds\Subnautica\Subnautica\SavedGames
    

  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
    @0x6A7232 yeah it doesn't work for me

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Any off chance you use Citrix (say, Workstation?)
  • ED0ggYED0ggY Join Date: 2003-06-08 Member: 17103Members, Reinforced - Shadow
    It might be worth in looking at the link below,
    This is a full troubleshooting guide should be similar on Epic store.

    https://steamcommunity.com/sharedfiles/filedetails/?id=448862051

    also it would be a good start in posting the output_log.txt file here so someone can further look into the background errors you are receiving.

    https://forums.unknownworlds.com/discussion/136743/crashing-launching-or-playing-subnautica-read-me-first/p1
  • mcjesusfacemcjesusface Join Date: 2019-01-12 Member: 248574Members
    so i shot a warper with a stasis rifle i guess he warped the same time it happened and i got teleported to -2147483648m my screen is completely black a bunch of dialogue happened and that's it i cannot die and i cannot open anything im stuck i tried reloading but it loads back to this i really do not want to lose my 30+ hours of game play i am on pc using the epic games launcher
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    edited January 2019
    so i shot a warper with a stasis rifle i guess he warped the same time it happened and i got teleported to -2147483648m my screen is completely black a bunch of dialogue happened and that's it i cannot die and i cannot open anything im stuck i tried reloading but it loads back to this i really do not want to lose my 30+ hours of game play i am on pc using the epic games launcher

    Right, you're going to want to warp back to your base / lifepod / Cyclops (whichever you boarded last).

    Fire up your console by pressing F3, then F8 to give you a mouse. Now click through the F8 screen into the F3 screen behind it on the "Disable Console" checkbox, to enable the console (I believe you un-check "Disable Console", it's either that or check "Enable Console").

    Now press F8 and F3 to close them. You might have to flick F3 on and off again after to get this to stick (if the console box won't come up, try that).

    Press Enter and a gray text box should appear at the lower-left (if not flick F3 on and off). Put in the code
    warpme
    

    That should fix your problem.
  • mcjesusfacemcjesusface Join Date: 2019-01-12 Member: 248574Members
    0x6A7232 wrote: »
    so i shot a warper with a stasis rifle i guess he warped the same time it happened and i got teleported to -2147483648m my screen is completely black a bunch of dialogue happened and that's it i cannot die and i cannot open anything im stuck i tried reloading but it loads back to this i really do not want to lose my 30+ hours of game play i am on pc using the epic games launcher

    Right, you're going to want to warp back to your base / lifepod / Cyclops (whichever you boarded last).

    Fire up your console by pressing F3, then F8 to give you a mouse. Now click through the F8 screen into the F3 screen behind it on the "Disable Console" checkbox, to enable the console (I believe you un-check "Disable Console", it's either that or check "Enable Console").

    Now press F8 and F3 to close them. You might have to flick F3 on and off again after to get this to stick (if the console box won't come up, try that).

    Press Enter and a gray text box should appear at the lower-left (if not flick F3 on and off). Put in the code
    warpme
    

    That should fix your problem
    thank you for the suggestion i did try that but i cannot click on anything on the screen when i am there so i cannot turn on console commands. :/ i screwed the pooch on this one i think lol
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    The F8 screen gives you mouse control. You must have both F3 and F8 up at the same time, then click on the console enable box. I know it seems like you wouldn't be able to, but you can click straight through the F8 screen into the F3 screen to check options on / off (same goes for the F1 screen, if you're ever poking around in there for whatever reason).
  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
    @0x6A7232 nope im not using Citrix
  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    FMOD init failure (audio). You've tried updating audio drivers?
  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    @madsauce Also seeing this bug over and over and over ▲ (FMOD init problems, have tried everything I can think of)
  • madsaucemadsauce San Francisco Join Date: 2013-06-02 Member: 185442Members, Super Administrators, Forum Admins, Reinforced - Shadow, Subnautica Developer, Subnautica PT Lead
    @0x6A7232 Thanks for the heads up, will also add this to my list to follow up with the team/look into.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Guys, check and see if you can update to version 417.71 if you're on nVidia graphics. Seems this fixed the problem for ntrox:

    ntrox wrote: »
    So everything is OK ))
    Today NVIDIA updates drivers to 417.71
    Sound is back, issues are out.

  • teaturtleteaturtle Join Date: 2018-12-27 Member: 247276Members
    it still doesnt work after Gpu update @0x6A7232
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