Game locks up entire pc after ~2 minutes and forces me to disconnect my pc from the current
UnderwaterSandwich
Join Date: 2018-09-22 Member: 243697Members
Join Date: 2018-09-22 Member: 243697Members
Hey there!
I've been playing subnautica for about 10 hours now, never with any problem at all. But suddenly, i can't play anymore. At all. Here's what happens:
it's enough when i start up the game and stay in menu for about 2 minutes, i don't even have to play it for it to lock up my pc, the screen goes completely blank, with differing colors, sometimes black, sometimes red, and so on, the sound is completely gone and i can't even restart my pc without disconnecting it from the current.
At first i thought my gpu was overheating or i had to reinstall my graphics card driver, but nothing works. And subnautica is the only game with this problem. everything else works fine. I also reinstalled subnautica several times but that didn't help, too.
If it helps you:
here's my DxDiag: https://pastebin.com/pDj61Rj2
and here's my output_log: https://pastebin.com/JxG26Z8n
Can anyone help me with this? I'm close to giving up.
I've been playing subnautica for about 10 hours now, never with any problem at all. But suddenly, i can't play anymore. At all. Here's what happens:
it's enough when i start up the game and stay in menu for about 2 minutes, i don't even have to play it for it to lock up my pc, the screen goes completely blank, with differing colors, sometimes black, sometimes red, and so on, the sound is completely gone and i can't even restart my pc without disconnecting it from the current.
At first i thought my gpu was overheating or i had to reinstall my graphics card driver, but nothing works. And subnautica is the only game with this problem. everything else works fine. I also reinstalled subnautica several times but that didn't help, too.
If it helps you:
here's my DxDiag: https://pastebin.com/pDj61Rj2
and here's my output_log: https://pastebin.com/JxG26Z8n
Can anyone help me with this? I'm close to giving up.
Comments
EDIT:
Alright, so i uninstalled everything on my hard drive, including the OS, but the problem still persists. Also, now i've noticed that i get fps drops in games i didn't get in 3 days ago. GPU-Z tells me that GPU Load and Memory Control Load both have severe spikes, but i don't know if that and subnautica are connected. I'll be going to tech support in a few days and give you an update then.
Power Supply? Or maybe the GPU itself.
I've went to tech support, but sadly that didn't help the case. He checked for faulty hardware and ran several stress tests, (here's the protocol of one of them: https://pastebin.com/01rGmwdZ), but he couldn't find any flaws. So it is not a software problem, and somehow also not a hardware problem.
Last thing i can think of is a faulty ssd. I've got a 2012 2TB-ssd, so the issue might have something to do with it. I'll need some days to get one, but when i'm done, i'll let you know whether or not that helped.
Im playing the game with i5 6400 2.7Ghz, nVidia GT730 2Gb (really old), 8Gb RAM in 1280x720p. My average FPSs is around 20-25 so... your hardware IS PERFECT if my toaster PC can manage it.
I've already tried this several times, without success, sadly.
But:
this might me my last update, i'll edit when im done.
I think i know what's up with my pc: So i have got a hdd which i boot the OS from, and an external ssd. It's my hdd which is from 2012, not my ssd, and i'm not the only one to have encountered those kind of problems with such an old hdd. Right now, i'm backing up my ssd and then i'll install my OS onto my ssd, not hdd. If those troubleshootings are correct, then that should fix my problems. So, see you again either in a few hours or tomorrow.
EDIT: Alright, that didn't work. Booting the OS from a usb ssd results in ~10 fps at mediocre settings. I've already ordered a new ssd which will be delivered on monday, so see you then.
The ssd changed virtually nothing. So everytime i play a game, my pc just locks up after a few minutes, and i have absolutely no damn clue why. I have tried different stress tests for every piece of hardware there is, nothing. I have changed my hdd to a ssd, nothing. I swapped every cable for everything i have, nothing. I reinstalled windows several times, nothing. I checked for broken game files, nothing. I un- and reinstalled nVidia drivers, nothing. I event went to tech support two times now, and still, nothing. What is this? Why does no one else on this planet seem to have this exact problem?
Are you getting clean power from your outlet? That'll do it. Try another outlet, or, perhaps it's the entire house, try running it at a friend's house. (I've heard stories of this happening before.)
I nearly gave up, just like you, but then I found a solution that worked and still works: In the graphics settings I set "ambient occlusion" to "off" and since then the game runs like a charm. In order to find this solution I set all settings to minimal and then set one after each other active and played for a few minutes. I can switch on all other settings to maximum without problems. Ambient occlusion crashed my machine very quickly, after a few minutes, sometimes already at the loading screen.
Maybe you would like to try this. Hope this helps, fingers crossed!
@SirTarque thanks for your help, but this has become a non-specific issue. It happens in every game i play. I guess i'll start slowly replacing the hardware components and hope i get the right one very soon.
Try stressing your system with 3DMark, and then other Unity games like TheForest. or Raft. If those fail too, then it's likely hardware. If none of those fail, it could be a software glitch somewhere on your system. Start with replacing all drivers with new versions.
Could be a problem in your GPU memory, that old games don't use b/c they use only a few hundred MB of VRAM?
Try some graphics stress tests, like Obraxis said. Problems like this are very frustrating, to be sure. If you can borrow known good equipment from people, that would be optimal.
So when monitoring my gpu stress test with gpu-z, "memory controller load" and "GPU Load" weren't the only things spiking:
So this problem has to do with the fact that this card (which seems to be faulty) suddenly has problems with maintaining its power, which results in the card overclocking and underclocking until crash. I was able to temporarily fix this issue with Aorus by underclocking the gpu, but this resulted in worse performance than before. So thanks everyone for sticking with me for this -almost- month, but at the end of the day, i guess i'll still have to purchase a new gpu.
Glad you finally found a fix man. Been tracking this whole thing from the start, happy it worked out.
Gotcha. Yeah, that's the best way to test; swap out with known working hardware. Time for a new GPU! (Is it still under warranty? Check that first!)
I'm having a similar issue. I have been playing for 9hrs with no problems at all. I can open the game and then load up my saved game and it loads fine and brings up the game. Everything seems fine I can look around by moving the mouse but if I try to move with any of the movement keys I can only go a few feet and then the screen goes black with my mouse pointer swirling. If I press anything more the screen goes white and a little dialog box says subnatica.exe has stopped working. And there is two buttons one says wait for the program to respond and the other says cancel. If I hit cancel it just goes to my desktop....
My computer is running win 7 64 bit
And my graphics card is a AMD Radeon 5770 HD
And I have 12gbs of ram..
Also If I start a new game and mess around a bit and go collect a few things and save and exit the game and then come back in it works just fine.
Thanks ahead of time.
Any help is greatly appreciated.
If it isn't the card, try checking the game for broken files, or completely reinstall it.
If that doesn't work, navigate to your main Subnautica folder, back up "SNAppData", find your save in \SNAppData\SavedGames ("slot0000" would be the first save) and then delete "CellsCache" and "CompiledOctreesCache".
If those folders don't exist or it simply doesn't fix the problem, you can alternatively download GPU-Z, monitor your hardware while playing and posting a screenshot like i did.
EDIT: Grammar
Thanks again!!
Hi! Can you name a few of the types of fish you can pick up in Subnautica?