Crashing launching or playing Subnautica? Follow these steps to make a good crash support post!

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• veonvis Italy Join Date: 2016-07-24 Member: 220618Members

  July 2016 edited July 2016

  veonvis wrote: »

  When I log in to the database, often the game freezes and if I have not saved I lose all the progress:
  
  DxDiag: http://pastebin.com/DthJz595
  Output Log: http://pastebin.com/Q5AuHYzY
  Image: http://i63.tinypic.com/1zclv5y.jpg

  
  UPDATE:
  
  As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

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• veonvis Italy Join Date: 2016-07-24 Member: 220618Members

  July 2016

  veonvis wrote: »

  veonvis wrote: »

  When I log in to the database, often the game freezes and if I have not saved I lose all the progress:
  
  DxDiag: http://pastebin.com/DthJz595
  Output Log: http://pastebin.com/Q5AuHYzY
  Image: http://i63.tinypic.com/1zclv5y.jpg

  
  UPDATE:
  
  As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

  
  UPDATE 2: It crashes even when I use the scroll wheel inside the seamoth
  
  ANY RESPONSE from the devs...

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• veonvis Italy Join Date: 2016-07-24 Member: 220618Members

  July 2016 edited July 2016

  veonvis wrote: »

  veonvis wrote: »

  veonvis wrote: »

  When I log in to the database, often the game freezes and if I have not saved I lose all the progress:
  
  DxDiag: http://pastebin.com/DthJz595
  Output Log: http://pastebin.com/Q5AuHYzY
  Image: http://i63.tinypic.com/1zclv5y.jpg

  
  UPDATE:
  
  As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

  
  UPDATE 2: It crashes even when I use the scroll wheel inside the seamoth
  
  ANY RESPONSE from the devs...

  
  UPDATE 3: CANNOT UPGRADE SEAMOTH, the upgrade panel in Seamoth Modification Station won't open. I can only change the color from the panel.....
  
  Again ANY RESPONSE?

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• veonvis Italy Join Date: 2016-07-24 Member: 220618Members

  July 2016

  Thanks

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• Obraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts

  July 2016

  @veonvis, this thread isnt for responses. You need to make a proper report like described in the Original Post.

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• veonvis Italy Join Date: 2016-07-24 Member: 220618Members

  July 2016 edited July 2016

  Obraxis wrote: »

  @veonvis, this thread isnt for responses. You need to make a proper report like described in the Original Post.

  
  
  I did it on July 24...here is the quote...
  

  veonvis wrote: »

  When I log in to the database, often the game freezes and if I have not saved I lose all the progress:
  
  DxDiag: http://pastebin.com/DthJz595
  Output Log: http://pastebin.com/Q5AuHYzY
  Image: http://i63.tinypic.com/1zclv5y.jpg

  
  ...and after i unpdated...
  

  veonvis wrote: »

  UPDATE:
  As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.
  
  UPDATE 2:
  It crashes even when I use the scroll wheel inside the seamoth
  
  UPDATE 3:
  CANNOT UPGRADE SEAMOTH, the upgrade panel in Seamoth Modification Station won't open. I can only change the color from the panel.....

  
  ...so any help or not?

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• Aline Paris France Join Date: 2016-07-21 Member: 220514Members

  July 2016

  Crashing launching 34431 jul-2016
  
  Hello
  I come to you, having changed my graphics card, I have the same problem that the screen freezes when launching the game and entered the game. It's frustrating because I increase my ram memory has 5Giga and I changed my graphics card by PNY GTX 560 TI 1Giga.
  
  GPU : PNY GTX 560 TI 1 Giga
  CPU : A-Series A6-6400K Black Edition 4.1Ghz FM2 4M | AMD Radeon(tm) HD 8470D Graphics 65W
  Memory ram : 5 Giga
  Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit
  
  Dxdiag new config
  pastebin.com/5mQhU3ng
  
  log
  pastebin.com/02XkjMcr
  
  Error log
  pastebin.com/XxrBZ53T
  
  I have files named " Crash.bmp " i can't open
  
  Well. I should be able to play, but it's as if I had changed anything. I always screen that freezes before it entered the game. I do not know what to do has changed from processor now
  Please, can you help me ?
  
  All drivers are up to date
  
  Sorry for me english, i use google translate

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• arctic_ Join Date: 2016-07-30 Member: 220809Members

  July 2016 edited July 2016

  When I start the game this appears
  

  

  
  I updated my graphic cards driver yesterday and since then this happens.
  
  System
  Output_log
  
  
  Edit: I fixed it. It was my Graphics card. FYI The newest AMD Update broke the game . I have the R9 380

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• Oslik Czech Republic Join Date: 2015-07-21 Member: 206314Members

  August 2016 edited August 2016

  Hello, when I save/load my game, my Cyclops will disappear with everything inside. Doesn't matter if I am inside or outside.
  Also experiencing minor bug with save/load inside the Seamoth, it won't disappear, but it kick me out (after reload) and Seamoth will then quicky "fall" to the bottom (without any damage, and fully operational).
  
  output log
  http://pastebin.com/3gjAVZMX
  
  dxdiag
  http://pastebin.com/AY43txPk
  
  save files dir
  http://www.filedropper.com/savedgames_1

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• InsaneMonkeyBrain Join Date: 2016-08-07 Member: 221059Members

  August 2016

  Random crash while navigating Cyclops near basalt spires sticking out of water.
  Whole crash folder + dxdiag rarred:
  
  https://drive.google.com/file/d/0B90u8HuuQBjQOWhpQTBLUE82aXM/view?usp=sharing

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• stevoiii Join Date: 2016-08-23 Member: 221650Members

  August 2016

  I have the Oculus and I can play all games without any issues. I paid for subnautica about a month ago or so now. It has always crashed since I first got it. I figured it would resolve itself with an update was released but this has not happened. I also have all drivers updated on all hardware including bios, video card etc. Not sure what to do next. When I turn on the game I have the menu and when I select a new game and select the game type in subnautica the oculus goes to a black screen and the PC screen just shows the same screen in a loop that does not have much of a change.
  
  DxDiag http://pastebin.com/GhsUWGjg
  output Log http://pastebin.com/RJFbGTE2

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• Turamarth Join Date: 2016-08-27 Member: 221791Members

  August 2016

  Lot of random crash, sometins at min 1 of play, sometimes at 1 hour of play.
  
  https://drive.google.com/open?id=0B7UVppYVmvZPME9lQTdSU3Zqbnc
  
  al files there. hope u can fix it soon.
  

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• MrRumbleTumble Join Date: 2016-09-01 Member: 221978Members

  September 2016

  Turamarth wrote: »

  Lot of random crash, sometins at min 1 of play, sometimes at 1 hour of play.
  
  https://drive.google.com/open?id=0B7UVppYVmvZPME9lQTdSU3Zqbnc
  
  al files there. hope u can fix it soon.

  
  Same problem here!!!
  
  Had no problems playing the game before the PRAWN update
  
  Tryed running the game on lowest resolution, compability packages and running as admin
  
  output log: http://www.filedropper.com/outputlog_10
  
  dxdiag: http://www.filedropper.com/dxdiag_11
  
  
  
  

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• black_rose South Korea Join Date: 2016-09-05 Member: 222095Members

  September 2016

  Over 30 hours of games time.... gone?! Please, noooooo!!!
  The game crashed, had to re-start my computer... fine, but when I reloaded it was as if I had just started a new game!
  I really, REALLY don't want to start a new game! Please fix?
  
  
  
  My system info: http://pastebin.com/rfPkN2SV
  Crash report: http://pastebin.com/4j35Ry8V

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• Turamarth Join Date: 2016-08-27 Member: 221791Members

  September 2016

  @Obraxis i downloaded the experimental version 2 days ago, and i havent other crash since then, now the game requested other update, and it crash again at 1 min of play, i hope you can find the problem with that info.

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• Alexis61000 Alençon Join Date: 2016-09-12 Member: 222281Members

  September 2016

  Hello
  
  I'm buy the videos games subnautica the 30 August 2016, donwload and Install Subnautica I'm start up the videos games but the videos games wrong again several.
  
  Please Help Me
  
  file:///C:/Program%20Files%20(x86)/Steam/steamapps/common/Subnautica/Subnautica_Data/output_log.txt

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• ASudri Join Date: 2016-09-20 Member: 222445Members

  September 2016

  Crash after downloading and start the game, when I grabbed a fire extinguisher and began to extinguish the fire. Game release 36618 Aug-2016.
  
  My system info: http://pastebin.com/xz4mEg4t
  Error log: http://pastebin.com/9i4jDwBs
  Crash report: http://pastebin.com/bK2GyZab

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• thelasthoman Viet Nam Join Date: 2016-09-23 Member: 222519Members

  September 2016 edited September 2016

  after updated i can't start the game, it keep crashing. i tried everything: veryfi cache, even re-install the game but it won't work
  Sys info: http://pastebin.com/fgXXZ9K5
  Error log: http://pastebin.com/JDdQfHTj
  Output log: http://pastebin.com/fcj4HCGD
  
  P/S: solved!! not sure why my vcredist f*kup, game works fine again after i fixed vcredist

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• samu16 Join Date: 2016-09-24 Member: 222544Members

  September 2016 edited September 2016

  Hello!. I´d like to congratulate the devs for the game, which is fantastic and I´m very happy to discover. The Early Access development approach is extraordinary too, thanks!.
  However, since last week, around the update days, I´m having issues with my saved game. I´m experiencing a memory leak of 7 Gbs ram and then shrinks to 800 Mb to 1,5 Gb. The game suffers from heavy frame drops and is unplayable.
  However, after starting new game this issue disappears apparently.
  
  Dxdiag http://pastebin.com/Cr3m6v56
  
  Output: http://pastebin.com/8Wnn5ndD
  
  Edit: After trying again, Hardcore mode is unplayable aswell.
  
  Edit 2: On second thoughts, it may be due to the Update, not sure.
  
  Edit 3: Found the source of the problem. It has to do with saved games. Deleting all data in the saved game folder allows to enjoy the game at 23 to 27 fps, better than the previous 7 to 9.

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• AndreyVas Tomsk Join Date: 2016-10-02 Member: 222779Members

  October 2016

  output log 02.10.2016
  http://pastebin.com/M8imjJpu

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• Nightus Germany Join Date: 2016-10-07 Member: 222923Members

  October 2016 edited October 2016

  I buy it for VR.... so the game goes to he Titlescreen... when I start a New game the Oculus Rift view goes Black.... and it keeps black.. wait for 30 minutes... NOTHING... my desktop shows a little from the loadingscreen...shaking when I move my courser...thats all vor 30 minutes..... the games starts in the "normal mode" without VR... can you fix the VR for me? ...or at least give me my money back?
  
  http://pastebin.com/4mDC4PPb
  
  there is no Output.log in my folder
  

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• erknight23 Join Date: 2016-10-14 Member: 223112Members

  October 2016

  My game crashes everytime I enter the mushroom forest Biome. It does not matter if I come into it low or high and drop down it is consistently crashing
  
  https://dl.dropboxusercontent.com/u/26248607/2016-10-14_Subnautica Files.zip

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• pmmcg26 Join Date: 2016-10-19 Member: 223236Members

  October 2016

  I've been trying to collect metal salvage from the area just between the Kelp Forrest and the Floating Islands. After picking up several pieces of salvage material, the game crashes.
  
  Here are the deets: https://drive.google.com/drive/folders/0B9pnq9V94OxtVk1fWEhISzF4YlU
  
  DEB is 39575 Oct-2016

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• pmmcg26 Join Date: 2016-10-19 Member: 223236Members

  October 2016 edited October 2016

  'Nother crash. Not even five minutes into the game and it crashed again. This time I was about to exit the Cyclops, go into my base and convert metal salvage into titainuim samples.
  
  Details: https://drive.google.com/drive/folders/0B9pnq9V94OxtVFhqaXdROWZlWDQ
  
  DEB is 39597 Oct-2016

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• DinGuruth Join Date: 2016-10-08 Member: 222964Members

  October 2016

  I was crusing with the cyclops when the games chrashes - this happens very often in the last time
  
  Outputlog:
  http://pastebin.com/sAASmBMF
  
  Errorlog:
  http://pastebin.com/58QNSWzt
  
  My system:
  i5-4430 3.00 GHz
  16 GB Ram
  Nvidia GeForce GTX 970 - 4 GB Ra,
  Win 10
  Version:40051
  Build Datum: 10/28/2016 8:45:43 AM
  
  
  

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• DinGuruth Join Date: 2016-10-08 Member: 222964Members

  October 2016

  an again:
  
  Errorlog
  http://pastebin.com/h0RUKGNd
  
  

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• mjwood02 Join Date: 2016-10-30 Member: 223491Members

  October 2016 edited October 2016

  I noticed while traveling around with either the seaglide, cyclops or seamoth that when going to different biomes i get hit by a lot of lag than sometimes it works itself out or it crashes.
  
  DxDiag
  http://pastebin.com/zNvtadbg
  
  Output_log
  http://pastebin.com/QqATa76A

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• jooniiis stockholm, sweden Join Date: 2016-10-30 Member: 223497Members

  October 2016 edited November 2016

  Hi after the bones update my game has been crashing constantly while in the cyclops, sometimes just randomly. But after some testing i noticed that one simple action crashes the game 100% of the time. Exiting pilot in the cyclops and simply turning around.. my position was in the lost river around the bone field area, but it crashes elsewhere aswell. When the game crashes it looks alot like when the graphics drivers stop working however i get no windows popup saying that the drivers stopped working.
  this is a game-breaking issue.
  also, the patch doesn't seem to want to apply itself to my existing survival save for some reason so none of the updated stuff are available to me.
  
  Output log:
  http://pastebin.com/ccCfMkzV
  
  DxDiag:
  http://pastebin.com/ueZVZGjD

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• TyrOdinSon Poland Join Date: 2016-10-31 Member: 223534Members

  October 2016

  Hi, the game crashes on latest build 40062. It crashes when i just swim randomly and textures and items pop up like mountains, shrooms and wines (poping is unbelievable btw). So when this happens game drops frames from 60,80,100 to 1-9 fps and game crashes. This happens mostly in places where there are a lot of wines and any mountainy terrain pops up. I tried different graphics options but it didn't help.
  dxdiag: http://pastebin.com/9A4kjGiV
  output log: http://pastebin.com/iwCH3Wcp

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• Ebrithil64 Hungary Join Date: 2016-10-31 Member: 223539Members

  October 2016

  Hello, the game chrashes while I'm traveling in the seamoth.
  dxdiag: http://pastebin.com/wWD8Z9zJ
  output log: http://pastebin.com/VXR0WGs0
  the crash reports: https://drive.google.com/open?id=0BwWNakCVBWC_aXI5dk1CdElUd00
  I really hope, that these helps you by improving the game.
  Thank you

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