Game freezes sometimes

ZenuZenu Join Date: 2010-07-26 Member: 72861Members, Reinforced - Shadow
in Technical Support
<div class="IPBDescription">How to report?</div>Hi,

NS2 freezes and stops responding for me sometimes and reguires that I ctrl+alt+del and close it from task manager. Is there some way that I can report these kind of lock ups?
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Comments

  • CoTTonCoTTon Join Date: 2005-02-28 Member: 42773Members
    Try deleting your shaders folder located in your program files > steam> steam apps > common > ns2 > ns2

    Then verify game cache to redownload those files from steam library > ns2 > properties > files
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    when u ctrl alt del to close the program it will say "ns2.exe has stopped responding. Wait for it to respond or close it?" on that popup there will be a small link that says "details" click that and then it will display "apphang" etc.. bunch of info that wont make sense to you.
    copy and paste that here.
    thanks
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  • CinoCino Join Date: 2012-11-26 Member: 173263Members
    <!--quoteo(post=2033695:date=Nov 24 2012, 01:17 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 24 2012, 01:17 PM) <a href="index.php?act=findpost&pid=2033695"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->when u ctrl alt del to close the program it will say "ns2.exe has stopped responding. Wait for it to respond or close it?" on that popup there will be a small link that says "details" click that and then it will display "apphang" etc.. bunch of info that wont make sense to you.
    copy and paste that here.
    thanks<!--QuoteEnd--></div><!--QuoteEEnd-->


    I am having a similar issue. When I play NS2 for more than 1-2 hours, my game can randomly freeze at any point mid-game, forcing me to use task manager to close NS2. What I've noticed is that as I play longer, NS2 uses more and more physical memory - starting at less than a GB, ending up at 1.5+ GB of memory used. Could it have something to do with building up too much memory?

    I run NS2 on medium graphics (60-90 FPS), my specs:
    i7 3770k @ 3.5 GHz
    EVGA GeForce GTX 570 1280 MB GDDR5
    Windows 7 Ultimate x64
    8 GB Kingston HyperX memory DDR3 @ 1600 MHz
    I run dual monitors, but my game has frozen both when I have been running very little in the background, and running other programs in the background.

    Even though my game freezes, I must thank you guys for keeping the last connected server information in the console. I can reload NS2 and type retry and get back into my game immediately. Thank you for that!!! I will try to log what happens next time it occurs.
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  • CinoCino Join Date: 2012-11-26 Member: 173263Members
    I just experienced a game freeze. NS2 was using 1.57 GB of RAM. This is all I can get about the crash:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: NS2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 50ad4271
    Hang Signature: c783
    Hang Type: 2048
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Hang Signature 1: c78356d90a48f6ff84a6a27fe1b482e3
    Additional Hang Signature 2: d94e
    Additional Hang Signature 3: d94e948be3c600cd71fe6b6b0ed758ee
    Additional Hang Signature 4: c783
    Additional Hang Signature 5: c78356d90a48f6ff84a6a27fe1b482e3
    Additional Hang Signature 6: d94e
    Additional Hang Signature 7: d94e948be3c600cd71fe6b6b0ed758ee

    Read our privacy statement online:
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  • METROIDMETROID Join Date: 2012-10-31 Member: 165171Members, Reinforced - Supporter
    I was playing on the not-UWE server, it was at 30% perf when I joined the game. In less then 30 min I got a freeze. And when I restarted the NS2 this server was missing in the list. So, maybe that freeze was a server's fault (server went down or perf became too low)? Then why it was freeze instead of a "soft" disconnection?

    Memory dump of NS2.exe: <a href="https://dl.dropbox.com/u/36046461/NS2/NS2_dump1.rar" target="_blank">https://dl.dropbox.com/u/36046461/NS2/NS2_dump1.rar</a>

    Crash report:
    <div class='codetop'>CODE</div><div class='codemain' style='height:200px;white-space:pre;overflow:auto'>
    Имя события проблемы: AppHangB1
    Имя приложения: NS2.exe
    Версия приложения: 0.0.0.0
    Отметка времени приложения: 50ad4271
    Сигнатура зависания: c783
    Тип зависания: 2048
    Версия ОС: 6.1.7601.2.1.0.256.1
    Код языка: 1049
    Доп. сигнатура зависания 1: c78356d90a48f6ff84a6a27fe1b482e3
    Доп. сигнатура зависания 2: 5c9f
    Доп. сигнатура зависания 3: 5c9ff44229d8756cbbd2ce675a8155f3
    Доп. сигнатура зависания 4: c783
    Доп. сигнатура зависания 5: c78356d90a48f6ff84a6a27fe1b482e3
    Доп. сигнатура зависания 6: 5c9f
    Доп. сигнатура зависания 7: 5c9ff44229d8756cbbd2ce675a8155f3
    </div>

    Log.txt
    <div class='codetop'>CODE</div><div class='codemain' style='height:200px;white-space:pre;overflow:auto'>
    Date: 11/26/12
    Time: 23:04:54
    --------------------------------------------------------------
    Build 232
    Steam initialized
    Render Device: NVIDIA GeForce GTX 560 Ti (9.18.13.1061)
    Sound Device: 8=0<8:8 (USB Multi-Channel Audio Device) 7.1
    Record Device: 8:@>D>= (USB Multi-Channel Audio Device)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 232
    Steam Id: 9890628
    Connecting to server 81.9.63.242:27019
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Loading 'maps/ns2_summit.level'
    Building pathing mesh for level maps/ns2_summit.level
    OK! Loaded tile cache grid from maps/ns2_summit.level-client.tile_cache_grid
    Client : 0.000000 : TIME ..0.000000s InitPathing
    Client : 0.000000 : TIME ..0.000000s CreateDSPs
    Client : 0.000000 : TIME ..0.000000s Scoreboard_Clear
    Client : 0.000000 : TIME ..0.000000s CheckRules
    Finished loading 'maps/ns2_summit.level'
    Error: Couldn't open file ''
    Error: Couldn't open file ''
    Chat Team 2 - Karasique: pizdec
    Chat Team 2 - Karasique: on s 1 vistrela za 20 metrov ubil
    Chat All - FIXATOR: hi2all
    Chat Team 2 - Karasique: iz drobovika
    Chat All - tankard83: dai ognemet na glavnuiy
    Chat Team 2 - FIXATOR: sor
    Chat Team 2 - Karasique: vse ya spat
    Chat Team 2 - Karasique: poka
    Client : 4184.637695 : Tried to use invalid looping flamethrower sound entity id: 1,680
    Chat Team 2 - Karasique: ladno sigrau fade i vse
    Chat Team 2 - Karasique: ona bila 3 na 15 minute
    Client : 4236.513672 : Tried to use invalid looping flamethrower sound entity id: 1,680
    Chat All - Karasique: ebaniy blink gluchniy
    Chat All - Karasique: stoyal na meste i szheg vsu energiu
    Client : 4262.226074 : Tried to use invalid looping flamethrower sound entity id: 1,680
    Client : 4265.916504 : Tried to use invalid looping flamethrower sound entity id: 269
    Error: ERROR: Exceeded maximum number of shaders = 6
    Error: ERROR: Exceeded maximum number of shaders = 6
    Error: ERROR: Exceeded maximum number of shaders = 6
    Client : 4286.100586 : Tried to use invalid looping flamethrower sound entity id: 1,680
    Client : 4300.524902 : Tried to use invalid looping flamethrower sound entity id: 1,680
    Error: Couldn't open file ''
    Client : 4323.229980 : Tried to use invalid looping flamethrower sound entity id: 269
    Error: Couldn't open file ''
    Client : 4478.152344 : Tried to use invalid looping flamethrower sound entity id: 269
    Chat All - tankard83: ya robot
    Chat All - tankard83: kuda idti shef ?
    Client : 4558.340332 : Tried to use invalid looping flamethrower sound entity id: 269
    </div>
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  • ZenuZenu Join Date: 2010-07-26 Member: 72861Members, Reinforced - Shadow
    edited December 2012
    It has been quite a while since I have experienced freeze but today the game froze at mineshaft's central drilling and it has frozen at this same spot also before and always when I'm commandering and game is already at end-game situation. I didn't remember to take dumb file because I got so pissed off and our game messed up so badly that soon after my crash we lost control of the map and lost... I however tried to take screenshot afterwards of the position but that probably doesn't help much, better than nothing I guess.

    <a href="http://img96.imageshack.us/img96/315/2012122000001x.jpg" target="_blank">http://img96.imageshack.us/img96/315/2012122000001x.jpg</a>

    Also additional info: if I recall there at that point was some marine fighting with flamer and I had just placed that sentry battery there and then it crashed.

    edit:
    I think I got the crash on demo however because I was recording at the time but the file is pretty huge, ~200MB. I can upload it to skydrive or something if you want.
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  • frallan123frallan123 Join Date: 2012-05-12 Member: 151962Members
    I'm getting these freezes also. In mid game the game freezes with a black screen and I have to CTRL+ALT+DELETE or ALT+TAB out of the game, no errors or what so ever it just stop responding. Im starting to get a bit mad since the game lack performance and now its starting to freeze randomly, I know its a small team but still they should focus on the performance instead of releasing new maps.
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  • ReekahReekah Join Date: 2012-11-09 Member: 168593Members
    <!--quoteo--><div class='quotetop'>QUOTE </div><div class='quotemain'><!--quotec-->Build 233 removed freezing. Build 234 re-introduced it.<!--QuoteEnd--></div><!--QuoteEEnd-->
    +1 here too.

    FSOD. Can't close it with CTRL ALT DEL.
    When I wait it causes even a BSOD.
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  • ZenuZenu Join Date: 2010-07-26 Member: 72861Members, Reinforced - Shadow
    <!--quoteo(post=2049001:date=Dec 21 2012, 08:11 AM:name=Reekah)--><div class='quotetop'>QUOTE (Reekah @ Dec 21 2012, 08:11 AM) <a href="index.php?act=findpost&pid=2049001"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->+1 here too.

    FSOD. Can't close it with CTRL ALT DEL.
    When I wait it causes even a BSOD.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Yeah, I can't ctrlaltdel it either because Win 8 seems to have this fantastic feature that if some program crashes and stays in full screen mode then there is no way to get to task manager because the view is always blocked by the crashed app. Either have to log off or restart or smash fist on the screen.
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  • ChitownFreezeChitownFreeze Join Date: 2008-03-29 Member: 63994Members, Constellation
    Here's my contribution:

    <div class='codetop'>CODE</div><div class='codemain' style='height:200px;white-space:pre;overflow:auto'>Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ns2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 50d36033
    Fault Module Name: COMCTL32.dll
    Fault Module Version: 5.82.7601.17514
    Fault Module Timestamp: 4ce7b82c
    Exception Code: c0000094
    Exception Offset: 00058c19
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: d6c0
    Additional Information 2: d6c0068c2db9e66c23efe0d7d671fe51
    Additional Information 3: c42e
    Additional Information 4: c42e9b2598c4fd4ec6a30001e6129751

    Read our privacy statement online:
    <a href="http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409" target="_blank">http://go.microsoft.com/fwlink/?linkid=104...mp;clcid=0x0409</a>

    If the online privacy statement is not available, please read our privacy statement offline:
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  • ZenuZenu Join Date: 2010-07-26 Member: 72861Members, Reinforced - Shadow
    My commandering ended abruptly again on mineshaft just moments before we would have propably finished the aliens. Once again I couldn't make dumb file because task manager is inaccessible while black screen of death is blocking all windows, I got demo of it again however. Where can I send the demo?
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  • joederpjoederp Join Date: 2012-11-02 Member: 165992Members
    I just had a freeze last night while commanding, total game lockup! I had to ctrl+alt+del and there was no apphang message the program just went bye bye when I clicked "end".

    I have also noticed that ever since the 234 patch (my freeze was on 235) I seem to see a lot of players running in place, sitting still , and when they die their player model does not change they just appear frozen for a second then disappear. I know realize that all those players were actually having game lockups like I did.
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  • MiniH0wieMiniH0wie Join Date: 2007-11-25 Member: 63013Members
    Yeah unfortunately I've also had a couple of these system freezes, but they have been pretty rare.

    Problem is like others have said I can hit Ctl Alt Del and bring up Task Manager but I never get the popup giving any detailed info on the error so I have nothing to report with.
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  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    NS2 is VERY CPU heavy. Please make sure your CPU temps are within tolerances and clear your fans of dust.
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  • ZenuZenu Join Date: 2010-07-26 Member: 72861Members, Reinforced - Shadow
    Game seems to freeze only when I'm commanding and it usually happens right after i have changed camera position to another location on map.
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  • joederpjoederp Join Date: 2012-11-02 Member: 165992Members
    edited December 2012
    <!--quoteo(post=2049396:date=Dec 21 2012, 02:52 PM:name=Obraxis)--><div class='quotetop'>QUOTE (Obraxis @ Dec 21 2012, 02:52 PM) <a href="index.php?act=findpost&pid=2049396"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->NS2 is VERY CPU heavy. Please make sure your CPU temps are within tolerances and clear your fans of dust.<!--QuoteEnd--></div><!--QuoteEEnd-->

    My cpu never gets hot, always below 55ºC and I have never had NS2 freeze before the 234 patch.

    Edit: I forgot to mention - I logged 4 hours today and I saw about 5-6 players frozen, running in place - so it is happening to a lot of people you just don't hear from everyone about it, there is no error to go on. I checked windows event viewer and there is nothing in there for NS2 under application, system, auditing or anything.
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  • Scorpion571Scorpion571 Join Date: 2002-11-24 Member: 9800Members
    edited December 2012
    I've been getting a few freezes too. It's not a hardlock, but I do have to Ctrl+Alt+Del and manually end the program. The game runs completely smooth otherwise.

    Edit: Here are my specs for more info (I'll add technical details of the error when there is another occurrence of a freeze).

    <u>Specs</u>
    <b>OS:</b> Vista 64-bit
    <b>Video:</b> Radeon 6870 1GB
    <b>CPU:</b> Intel E8400 3.00Ghz Duo core.
    <b>RAM:</b> 4GB

    Temperatures are under control and there is plenty of airflow.
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  • MrChokeMrChoke Join Date: 2012-12-13 Member: 174990Members, Reinforced - Gold, Reinforced - Shadow
    edited December 2012
    I am getting random lockups too, ns2.exe is hung. I run 2 GTX 570 video cards. I never have random lock ups with anything else. My CPU and video card temps are fine. I have a monitoring app going for ns2 to ensure this.

    You know what, nVidia just released new drivers, version 310 something. And it says there is a profile for SLI with Natural Selection 2. That is very cool. I hope SLI now works and both cards are used (before only one ever got warmer, the other stayed cool and idle) and more importantly, these random lock ups go away.
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  • MiniH0wieMiniH0wie Join Date: 2007-11-25 Member: 63013Members
    Yeah I don't believe the lockup is due to overheating as my CPU doesn't go much over 50*C.
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  • miles885miles885 Join Date: 2012-12-23 Member: 176021Members
    I was having similar issues, here is my explanation of how I solved my problem:

    <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=126372" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=126372</a>

    Summary:

    -I was having freezing issues, seemingly at random. Game ran fine otherwise.
    -My game log said I was having trouble opening files (especially those related to shaders).
    -Deleting the game cache and revalidating the game only fixed the freezing issue temporarilty (I would freeze again at some point in my next play session).
    -Removing the entire Natural Selection 2 folder under %APPDATA% (copy paste that into your folder to go to that destination) and revalidating my game in Steam fixed my freezing issues.
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