REQUEST concerning STEAM

digitaldigital Join Date: 2011-01-30 Member: 79669Members Posts: 24 Advanced user
edited January 2012 in NS2 General Discussion
I beg of you, as a long time member of the Natural Selection community, please do not release the final version of Natural Selection 2 onto Steam. It is run by greed and has become noticeably anti-customer to an extreme.

I recently purchased a copy of NS2 over steam. Immediately after completing the purchase, I realized that my friend had left his account logged into my computer and it wasn't my own account that I spent that cash on. I thought it wouldn't be a big deal - Steam Customer Service would be there to help me out...

After sending support a message and waiting a day and a half, they very simple told me they do not perform transfers and that there is no other option for myself to have my property transferred to me. I sent them a final message asking if there is any understanding for this unique exception and I am still awaiting a reply.

So here I am, asking you, as a gamer, customer, and member of the community, to please discontinue using Valve's Steam Network as the sole method of distribution.

If Steam does not give me what I have payed for I intend to contact the local Better Business Bureau. Then I will contact Visa and have the charges reversed. I'll also be writing in to my national gaming mag.

In any other system this would be simple. I would be given that which I paid for without issue. Instead, I have a company telling me SUCKS TO BE YOU WE HAVE YOUR MONEY
«1

Comments

  • elodeaelodea Editlodea Join Date: 2009-06-20 Member: 67877Members, Reinforced - Shadow Posts: 1,786 Fully active user
    edited January 2012
    3/10

    If serious, Valve is actually thinking of its customers here. What is to stop me hacking someones inactive account, then petitioning steam support to have their games transferred to me on the grounds that 'he is my friend' etc. They have no way of reasonably confirming while protecting themselves and their customers at the same time. Not that im saying you didnt really make a mistake, my sympathies really, but think of it from Valve's perspective.
    Gorge bilebomb forever.
  • digitaldigital Join Date: 2011-01-30 Member: 79669Members Posts: 24 Advanced user
    I could simply give them the exact credit card details over the phone or the last 8 digits on the card by email.
  • YuukiYuuki Join Date: 2010-11-20 Member: 75079Members Posts: 1,731
    Can't you cancel the order ? I think there is always a return period after you buy something (depends on the country probably).

    Otherwise yes, having an alternative distribution system is always good. I never had problem with steam so I kind of like them, but being so depended on a big company is asking for troubles.
  • Raza.Raza. Join Date: 2004-01-24 Member: 25663Members, Constellation Posts: 712
    You can get a refund from UWE, just contact them at [email protected] After that you can rebuy it and activate it on your account.
    Unfortunately, as much as I'd like to have a non-Steam version, I doubt we'll ever get one.
  • digitaldigital Join Date: 2011-01-30 Member: 79669Members Posts: 24 Advanced user
    edited January 2012
    QUOTE (Raza. @ Jan 2 2012, 02:31 PM) »
    You can get a refund from UWE, just contact them at [email protected] After that you can rebuy it and activate it on your account.
    Unfortunately, as much as I'd like to have a non-Steam version, I doubt we'll ever get one.



    Thanks for the tip! Ill try that route.
  • konatakonata Join Date: 2011-08-24 Member: 118296Members Posts: 862
    That's a huge user error. Not Steams fault.
    ~ Konata

    À tellement bien mentir, on finit par se croire
  • CrispixCrispix Join Date: 2007-01-10 Member: 59543Members, Constellation, Reinforced - Supporter, Reinforced - Silver, Reinforced - Gold, Reinforced - Diamond, Reinforced - Shadow Posts: 423
    QUOTE (konata @ Jan 2 2012, 09:51 AM) »
    That's a huge user error. Not Steams fault.


    ^
    image
  • naXynaXy Join Date: 2008-07-12 Member: 64618Members Posts: 43
    this is momentary rage turned into a call for revenge
    duh duh nuhduh nuh duh nuh
  • NurEinMenschNurEinMensch Join Date: 2003-02-26 Member: 14056Members, Constellation Posts: 1,352
    QUOTE (digital @ Jan 2 2012, 02:49 PM) »
    I recently purchased a copy of NS2 over steam.


    image
    This is the kind of thing that goes on behind close doors on normal game releases, where they are optimizing it right up until the end. You guys are just getting to play with a version of the game that normally only the developers see.

    --Cory
  • ObraxisObraxis Subnautica Animator & QA Lead, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts Posts: 2,993 admin
    QUOTE (konata @ Jan 2 2012, 09:51 AM) »
    That's a huge user error. Not Steams fault.


    Not often I agree with Konata, but... it's not really steam's fault. You're aware of their policies on steam games and activations. Just be more careful in future.

    If NS2 fails, follow my Nuke From Orbit Guide.

    NS2 Discord: https://discord.gg/0TKQwZWu7JEPeAgW

    Subnautica Discord: https://discord.gg/subnautica

  • LV426-ColonistLV426-Colonist Space Jockey Join Date: 2011-08-05 Member: 114269Members, Constellation Posts: 678 Fully active user
    FAIL
    LV426-Colonist
  • FloodinatorFloodinator [HBZ] Member Join Date: 2005-02-22 Member: 42087Members, Reinforced - Shadow Posts: 1,301
    I din't see a problem. You bought the game with the account of your friend? On steam? Sure about this? Or did you buy NS2 via the preorder page and then regged it on your friends account?
    If yes write UWE a mail about this like already mentioned above, so the whole payment process isn't on steam, that is why they can't help you.
    image
  • Heroman117Heroman117 Join Date: 2010-07-28 Member: 73268Members Posts: 391
    This really isn't Steam's fault and your making some rather dubious claims from a somewhat small incident that, as already been explained, really easily can be sorted out.
    image
  • AldhisslaAldhissla Join Date: 2012-01-01 Member: 139381Members Posts: 10
    ITT: Some guy turns an isolated incident into a full-blown vendetta against Valve.
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands, Hoogezand Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue Posts: 15,780 Advanced user
    hmm a self inflicted injury is still self inflicted :P

    Guardian of the "magic cookiejar" AdminModerator

    Existence Unknown

    Retired forum Admin, I mostly used a flamethrower tank for disputes... Mostly
    Retired EUPT Deputy | Moral Support | Squad 5 Blue
    102 1HP Skulk escapes and counting | Play the Latest Version of Booster Z-Frame
    YouTube NS2 Playlists: Unusual Selection | NS2 Stuff | NS2PT | NS2 Tuts

  • AldhisslaAldhissla Join Date: 2012-01-01 Member: 139381Members Posts: 10
    edited January 2012
    QUOTE (Kouji_San @ Jan 2 2012, 01:27 PM) »
    hmm a self inflicted injury is still self inflicted :P

    Still an injury, mind you, but you don't see doctors treating an injury by blaming it on someone else. That's what lawyers do.
  • DustehDusteh Join Date: 2011-07-25 Member: 112142Members, NS2 Map Tester, Reinforced - Shadow Posts: 168
    QUOTE (konata @ Jan 2 2012, 03:51 PM) »
    That's a huge user error. Not Steams fault.

    ^

    I've used Steam for over 10 years now, buy all my games though it and never had a problem, then again I haven't been st00pid enough to purchase a game on a different account by accident and needed to have the money refunded :)
  • konatakonata Join Date: 2011-08-24 Member: 118296Members Posts: 862
    QUOTE (Dusteh @ Jan 2 2012, 08:58 PM) »
    ^

    I've used Steam for over 10 years now, buy all my games though it and never had a problem, then again I haven't been st00pid enough to purchase a game on a different account by accident and needed to have the money refunded :)


    Well you didn't purchase it on the account. You bought it on the NS2 website via paypal, had the account key e-mailed to you and then you input the account key on the wrong Steam account.

    Although to me it sounds very dodgy, it could be a genuine mistake.
    ~ Konata

    À tellement bien mentir, on finit par se croire
  • vlncvlnc Join Date: 2010-09-07 Member: 73921Members, Squad Five Blue Posts: 241
  • naevorcnaevorc Join Date: 2011-12-30 Member: 139288Members Posts: 14
    I've personally had good experience with Steam Support. They were very helpful when my email tied to my account was compromised and I was locked out of my account by some hacker. They worked with me just fine and got it back.

    And really, that's a big mistake on your part. Steam can't really be held responsible if you do that :\
  • FloodinatorFloodinator [HBZ] Member Join Date: 2005-02-22 Member: 42087Members, Reinforced - Shadow Posts: 1,301
    QUOTE (Aldhissla @ Jan 2 2012, 07:13 PM) »
    ITT: Some guy turns an isolated incident into a full-blown vendetta against Valve.


    http://www.youtube.com/watch?v=zlE2X9g7h80
    image
  • saltybp53saltybp53 Join Date: 2010-07-22 Member: 72675Members Posts: 259
    Well if it isn't steams fault, or your fault, it's clearly your friends fault! Achtung, comrade! You must defeat him quickly!
    Coffee and Jetpacks. Which is better?

    IGN is: Salty?!
  • SiniStarRSiniStarR Join Date: 2010-04-13 Member: 71380Members Posts: 49
    I thought Steam allows you to get your money back on preorders. I remember I bought my friend DoW 2 before it came out. Then he said he had already preordered it else where, so I went on Steam support and they removed the game and I got my money back. At least that's how I remember it going down. Idk
  • konatakonata Join Date: 2011-08-24 Member: 118296Members Posts: 862
    NS2 isn't purchased on Steam, so....

    It's not subject to the Steam User Agreement.

    I hope I cleared it up now, NS2 is not purchased on steam. They are not liable.
    ~ Konata

    À tellement bien mentir, on finit par se croire
  • HarimauHarimau Join Date: 2007-12-24 Member: 63250Members Posts: 3,883
    When someone gets a refund from UWE, and obviously the game was registered to one's Steam account, how does it go on Steam's end?
    Suggestions: ! @ # $ %
  • DarkOmenDarkOmen Join Date: 2002-11-05 Member: 7148Members Posts: 600 Fully active user
    My first experience with Steam was learning that a friend who had borrowed Half-Life from me had registered the game to their account in order to play multiplayer games (post-WON). This was back when Steam was brand new. I brought this to Valve's attention, and the issue was never resolved.
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands, Hoogezand Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue Posts: 15,780 Advanced user
    QUOTE (Harimau @ Jan 3 2012, 03:43 AM) »
    When someone gets a refund from UWE, and obviously the game was registered to one's Steam account, how does it go on Steam's end?

    The key/access probably gets removed from the account in question as per request from UWE?

    Guardian of the "magic cookiejar" AdminModerator

    Existence Unknown

    Retired forum Admin, I mostly used a flamethrower tank for disputes... Mostly
    Retired EUPT Deputy | Moral Support | Squad 5 Blue
    102 1HP Skulk escapes and counting | Play the Latest Version of Booster Z-Frame
    YouTube NS2 Playlists: Unusual Selection | NS2 Stuff | NS2PT | NS2 Tuts

  • KalabalanaKalabalana Join Date: 2003-11-14 Member: 22859Members Posts: 1,049 Advanced user
    QUOTE (Kouji_San @ Jan 3 2012, 11:37 AM) »
    The key/access probably gets removed from the account in question as per request from UWE?


    A process both Steam and UWE do not want to have to worry about. It's a waste of their time and resources.
  • konatakonata Join Date: 2011-08-24 Member: 118296Members Posts: 862
    edited January 2012
    QUOTE (DarkOmen @ Jan 3 2012, 07:11 AM) »
    My first experience with Steam was learning that a friend who had borrowed Half-Life from me had registered the game to their account in order to play multiplayer games (post-WON). This was back when Steam was brand new. I brought this to Valve's attention, and the issue was never resolved.


    You provide a copy of your identification and the CD Key on the disc case and they instantly revoke the user access of that CD Key.

    Provided as images and uploaded to Valve ofc.
    ~ Konata

    À tellement bien mentir, on finit par se croire
  • acid_rainacid_rain NS2 NAPT Mascot Orlando, FL Join Date: 2010-02-16 Member: 70588Forum Moderators, NS2 Playtester, Squad Five Blue, Subnautica Playtester Posts: 216 mod
    Looking at the bigger picture here, is that UWE can't really afford the hundreds and up to thousands (wishfully millions) of boxes, CD's, paper manuals, etc that come with packaging an indie game. Hardly ever do you see many indie games around this era that don't use some type of pre-existing distribution. I'd almost say that over 70% of indie games are available on Steam, because it's easier to use a pre-existing API, and it's much cheaper!
This discussion has been closed.