Subnautica Wont Open :(

PrincessPea

My subnautica won't open
One day it was fine and the next it just wouldn't open, it immediately crashes

any help is much appreciated

0x6A7232

Comprox wrote: »

Hey guys!

Subnautica is currently in Early Access and as such you may find gameplay bugs and weird glitches.
It would greatly help us out if you could please post your issues with as much detail as possible (video/screenshots/descriptions), followed by the following requested information...

Things to include in your report (if possible)

Example Topic Title:
[Bug] Seamoth Is Turning Blue! [Version Number]

Contents of Bug report:

Subnautica Version - This can be found in the top right of your game when playing
Description - What is wrong, in general terms
Reproduction steps - Detailed steps on how to reproduce your problem. This makes it a lot easier to fix!
Pictures or Video - Pictures can be uploaded to imgur.com, videos to youtube.com
output_log.txt (Error Log) - If applicable. Instructions: http://steamcommunity.com//sharedfiles/filedetails/?id=403087864

Anything you find with reproduction steps, with images and/or video should be posted. Posting something like "this is broken" doesnt help us fix the issue. The more information, the better!

Other users can also chime in on the topic, post their screenshots and discuss reproduction steps.
Thanks so much for helping!

PrincessPea

i can't give output log as it wont load.... i get the icon on my start bar and then it immediately crashes

0x6A7232

Even if it won't open, that log is sometimes created, as far as I know. You're saying you checked, and the log isn't there? If so, is there any dated folders in the Subnautica main folder? Sometimes it manages to drop the logs there if it's having trouble (don't know why).

What are your system specs? To find out, download and run Speccy, then click File > Publish Snapshot, and then copy the link it gives you here.

Please also post the output of dxdiag (click start, type dxdiag, and click the "save all information..." button, then upload that file somewhere like Google Drive, Dropbox, etc, and post a sharing link here)

Now, just to cover some bases:

1) Make sure Windows is up to date (run Windows update and check for updates / install them until it says your system is up-to-date)
2) Make sure your graphics card drivers are up to date (go to your card manufacturer website - usually AMD (previously ATI) or nVidia, sometimes Intel). Some people have problems getting their new drivers to take correctly, and have to use DDU to completely uninstall the leftovers of old version(s) first.
3) Try verifying the game files in Steam (right-click Subnautica > Properties > local files > verify game cache)
4) Try uninstalling, verifying the Subnautica folder is gone ( \Program Files (x86)\Steam\steamapps\common\ ), and then re-installing.

PrincessPea

Thanks for the help, it was my account on the computer that was the problem, I ran steam on my dad's profile and subnautica worked fine

0x6A7232

Hmm. Might want to try your profile again if it was lack of permissions (perhaps Subnautica needed to install Visual C++ Redistributable on first run, and couldn't because of no Administrative permissions?). Thus, running it once from your Dad's profile might have fixed it. Could you try and let us know if it works on your profile now?

PrincessPea

That was the strange thing, I was set as admin on the computer, deleting my account and creating a new admin account fixed whatever the problem was

0x6A7232

O.o Odd, lol. Whatever works.

maximus1825

When i start the game it opens in a small window. I can't see anything and maximize it.
Output log pastebin: https://pastebin.com/JQhRMzc7
DxDiag pastebin: https://pastebin.com/ie6ZaXYM

0x6A7232

maximus1825 wrote: »

When i start the game it opens in a small window. I can't see anything and maximize it.
Output log pastebin: https://pastebin.com/JQhRMzc7
DxDiag pastebin: https://pastebin.com/ie6ZaXYM

There's a fix in the fourth line of my signature. (Subnautica launches in a tiny window).