Authentication failed error. Can't join servers/tutorial.

greycouncilgreycouncil Australia Join Date: 2016-01-20 Member: 211700Members
in Technical Support
Hey,

NS2 is giving the error "Authentication failed. If other multiplayer Steam games do not work either, then Steam could be down, or your firewall is blocking it." I am unable to join a server because it forces me to play the tutorial, which gives error above. Playing tutorial also gives same error.

Windows firewall is off, I use Privatefirewall (a program). I've given NS2 all access, have tried to run withfirewall completely off, and still the same error. Tried running ns2.exe as admin, same error.

I tried doing a complete uninstall of NS2 (including %appdata% folder, deleting all mods (after unsubscribing, deleting from workshop, deleting mod cache files, have steam cloud off, etc), still same error.

I can play other multiplayer games on steam, I'm not VAC banned.

Tech support file is attached.
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Comments

  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited January 2016
    Welcome to the ns2 tech support.

    We are aware of this issue and I worked at a patch:
    1. Download https://drive.google.com/file/d/0B_AoHvDBSRoDb0E1a1dnMk5mQ0E/view?usp=sharing
    2. Extract the zip into your NS2 install folder
    3. See if the tutorial works now and report back!

    In case the patch does not work out have a look at the workaround I posted at http://forums.unknownworlds.com/discussion/139745/unkown-issue-with-game
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  • greycouncilgreycouncil Australia Join Date: 2016-01-20 Member: 211700Members
    i did the squad thing in console and was able to go through the training. haven't tried joining a server yet, trying to figure out why fps is locked to 60, and why mouse isn't being captured by the game :S turning right results in mouse going to my second monitor, and so when i shoot (left mouse button), the game minimises and alt-tabs out, so to speak.
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  • NordicNordic Long term camping in Kodiak Join Date: 2012-05-13 Member: 151995Members, NS2 Playtester, NS2 Map Tester, Reinforced - Supporter, Reinforced - Silver, Reinforced - Shadow
    Only the main menu is locked at 60fps. If you join a real game you should get the fps your hardware can produce.
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  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Nordic wrote: »
    Only the main menu is locked at 60fps. If you join a real game you should get the fps your hardware can produce.

    Beside that it could also be VSYNC being enabled ;) So check your graphics option.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    @greycouncil Ensure you are running DX9 FULLSCREEN only, as well.
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